Active since Oct 2016
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7 reviews43 months ago
A great green getaway
What an amazing getaway. Green and bushy. Relaxing. Loads to explore for my son. We built a nice fire and just relaxed. The owners were friendly and helpful. The space is clean and comfortable. We really look forward to our next stay.
0 replies
44 months ago
A great night out...
Amazing melt-in-your-mouth meat, great atmosphere, friendly staff and Gin on-tap. Need I say more ?
0 replies
44 months ago
Your home away from home!
If you ever have to stay over in Kimberley, this is the guesthouse you have to stay at! The rooms are great, the staff are friendly and the location is central and easy to find. It is also very reasonably priced. We recently stayed for 2 nights, to see the sights and enjoyed every moment! The amazing breakfast is an added bonus. We will definitely stay there again.
74 replies
44 months ago
Rain does not care about customer service
The absolute worst experience I have ever had with a service provider. We have been loyal customers for more than 4 years. And for the most part it has been smooth sailing. My rain payment always goes through on the first of every month. The purchase was deducted from my account. On the 2nd of Sept Rain cut our service, stating that we have not made a payment. I tried phoning them and was holding for numerous minutes with no answer. I sent them messages in the app and they replied that I have to update my online purchase limits on my banking app and make a payment on their app. I contacted my bank and the confirmed that the payment was deducted from my account but that Rain has not banked it on the merchant side. After numerous messages on the Rain app, they stopped responding. On Saturday 3 Sept I went in to my bank and they once again confirmed that the payment was taken from my card, Rain must just bank it. They also warned against making a payment on the Rain app as this will result in a double deduction. On Saturday afternoon the service was restored, and I assumed all was well. Today midday, Mon 5 Sept, they cut the service off again. Once again stating lack of payment. I phoned them again and after quite a while managed to talk to Yeoline in support. She informed me that they need a bank statement. This would have been useful information on Friday. She gave me her email address and said that the person who works with the statements is not in and the service will not be restored anytime soon, but that she would send on the bank statements. So here we are... No internet, absolutely no urgency or even any semblance of customer service from Rain. They do not seem to care about their loyal customers at all.
148 replies
51 months ago
Intermittent terrible signal with no support
We have been struggling for more than 4 days with very poor signal from Rain. We have sent numerous emails, but so far No One has come back to us. This is the worst service. You cannot reach anyone. You cannot phone them at all.
53 replies
71 months ago
Come on cell C... you cam do better...
I eas one of the unlucky ones due for an upgrade in the lock down... On the 17th of May I was finally abIe to speak to their retentions department and my upgrade was processed on the Huawei P40Lite. Since then I have been struggling to get hold of the retentions department again. Customer care says there is NO STOCK of Huawei phones at all, but they continue the offering on their webpage... Customer care says they cannot keep me updated on the progress of my handset and that I must keep phoning in every week, yet when I phone, I cannot reach ANYONE on the phone. This is absolutely frustrating, to not get a straight answer from anybody! Since I have been a Cell C client I have received nothing but Excellent service from them (almost 7 yrs now), but I must say this last month has left a bad taste in my mouth... can someone please let me know what is going on??
210 replies
103 months ago
Our weekend of heartbreak and dissappointment...
I have tried contacting the Shosholoza Meyl directly and I have left messages on their Facebook account - but have not received any feedback from them. This is a bit of a mixed review... the staff and the trip itself, was brilliant. It all started at the ticket office in Virginia. We had booked the ticket online on the 21st of July this year. We had all the documentation that they sent us, but the lady could not find our details, because they had changed their booking system and our reservation seems to have slipped through the cracks. She phoned the train manager and made sure that we were able to board the train, even though she would not be able to print us a ticket. The problem lies within the fact that the train was more than 10 hours late. The train was supposed to arrive at Port Elizabeth station at 09:30 am on the 7th of October. We booked the trip to attend the wedding of a close friend, and thought that the train would be perfect, because we were only going through for the weekend. We expected delays, but felt confident, because the wedding was only at 17:30 in Jeffriesbay. The 10 hour delay cost us our whole weekend. We only arrived at the train station just before 7 that evening. We had already missed the ceremony and was at least trying to get to the reception. Upon arrival at the airport(we took an Uber) we found that Avis was already closed. We had no way to get to Jeffriesbay and had to spend the night at an Airport Hotel so as not to sleep on the streets. Our hearts were broken, we missed the wedding and came all the way to PE from Welkom in the freestate, only to return again the next day. Our Guesthouse in Jeffries was already paid in full and we were charged a cancellation fee at AVIS because we did not pick up the vehicle. We also had to pay for the airport hotel - and we did not budget for that. Utterly disappointing and heartbroken, we returned to the station the next day, to make our way home. We were met with friendly faces, and good service and we were quite content with the trip until we reached Bloemfontein. We arrived there at approx. 05:15 am, and stayed there until 10:30. After which we were informed that we will be sent home in buses. They told us - that they will not be stopping in Virginia, due to some Riots there, we were accommodating and organised a lift from Theunissen. Once on the bus and settled in, we were kicked off by the bus driver, who said that he will not be stopping in Theunissen, only in Vereeniging and JHB. He told us to take one of the other buses. We got out and collected our luggage only to find that there is no bus going past Theunissen. We found the Train Manager and explained our situation - gritting our teeth and trying to stay positive - but failing miserably - we were exhausted and irritable and ready to forget this whole weekend. Eventually the Train Manager told the bus driver that he HAD to take us to Theunissen, whereby the bus driver threw our luggage back into the luggage compartment and stormed off. My husband and I was unable to sit next to each other and had to sit next to strangers. We got dropped off at Theunissen and eventually got home at 13:30 that afternoon (7 hours later than the schedule) basically we spent the whole weekend on the train, which would have been fine if it did not cost us so much. I feel that Shosholoza Meyl should either refund our round trip tickets, or carry the costs of the Guesthouse that we never got to sleep in, the fee for the car that we never got to drive and also the cost for the Hotel that we had to pay out of pocket - or sleep on the street. Fair?
0 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)