MR
Melissa R
Active since Mar 2009
4
Reviews
0
Industries
Reviews
4 reviews19 months ago
Travelwings great service
The initial booking was smooth and quick. Then I had to change the return flight and that was so easy. The consultant that assisted me was friendly and delivered on every promise. Called me back as promised twice and emailed me my new flight details promptly. Really good service Garsh
53 replies
42 months ago
Bad Service
I made a booking on Monday 24/10/2022 for Thursday 27/10/2022 at Quarterdeck at Grand West. I received a call today to notify me that they dont open on Thursday. How did they even accept and confirm my booking as shown below Dear Melissa Ross This email is to confirm your booking at The Quarterdeck on Thursday, 27 October 2022 at 19:00. Your booking details are below: Ref: B69FGFZK Date: Thursday, 27 October 2022 Time: 19:00 Guests: 7 Service: Dinner Thank you for booking. Kind Regards The Quarterdeck
0 replies
43 months ago
Rejected claim without proper investigation
Firstly , the "assessor" (Nyati who I spoke to only telephonically, never even saw the vehicle) did not even know what the policy wording stated. According to the policy wording the following all lubricated parts including the oil pump for which I submitted a claim is covered. It then describes a failure as a broken or fragmented or short circuiting causing failure. Failure can arise from mechanical, electrical or electronic defects that cause a part stop functioning and requires repairs or replaced. Furthermore, a service history is requested upon submission of a claim to prove that the owner is not neglecting their responsibilities. The claim was rejected based on an opinion of 2 guys (Francios Fraser and Bigboy Nyati) sitting behind a desk without any physical inspection
133 replies
116 months ago
Incompetency
<p>I have been a Vodacom customer for 20years and my experience was okay. This all changed as a result of an error on 13 Sep 2016.</p> <p> On the 13 Sep 2016 I was debited 4 times and then reimbursed for 3 debits for the new line. On 06 Oct 16</p> <p>I receive a call to inform me that my account is in arrears. I contacted customer services who was unable to assist. I was then transferred to the “collections department” and had to deal with the most incompetent agent. He in turn transferred me to another department where I had to hold on for more than 5min. I eventually called back and yet again was not pleased with the feedback. A customer care agent told me that my debit order was returned unpaid. Nowhere on my bank account does it reflect as such.</p> <p> When I eventually got to speak to Thabang who informed me that Vodacom had "issues" with my debit order and in fact never presented a debit order to my bank.</p> <p> According to me only R1060.77 was not debited on 30 Sep 2016 due to Vodacom internal error. I don’t appreciate receiving incorrect feedback and you can check in all the years that I have been a loyal Vodacom customer.</p> <p> If this is how you treat customers who have been with you for a life time, then maybe it is time for me to change service provider.</p> <p> I am sure the press would be very interested in your service delivery or should I say non service delivery.</p> <p>As at today I have still not be debited but I receive sms's informing me of "MY ARRERS". </p> <p>Friday, 14 Oct 16, I received a call from Vodacom informing me that due to technical reasons my debit order was not processed AGAIN on 12 Oct 16. </p> <p>Can you get something right.</p> <p> </p>
210 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)