TD
Teresa P
Active since Oct 2016
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Not happy with Ithuba
I can't access my online account and I have a few winnings in my wallet. I've tried the contact number to complain but they were of no help. The instructions they gave me did not work. This has been going on for about 2 weeks now. Can someone please help!
56 replies
4 months ago
Problems with accessing Ithuba's new web-site has ben resolved.
I recently complained about the problems I experienced with accessing Ithuba's new website. It has now been resolved! Thank you to the kind and helpful gentleman who contacted me to find out why I could not access the site. He went out of his way to ensure that the teething problems with the new site were addressed and were user-friendly. I'm now able to access Ithuba with ease.
53 replies
5 months ago
Lotto Ithuba not functioning!
What's going on with Ithuba Lottery? I'm unable to access my account, despite having changed my password as requested. I tried to call support and no one answered even though I waited an age for a reaction. Changing the web-site to improve security has been a disaster and raises questions, especially if you have credits in your wallet. How do I access my credits? How do I get a response from someone? I tried a certain chat linked to the above lotto and they wanted me to pay R65 before my query was escalated to a technician. This raises more questions!
53 replies
9 months ago
Compliment and thank you.
I would like to compliment and thank Leanert at the Hendrina, Mpumalanga, branch for her efficiency in assisting me with various queries regarding my debit card and online banking problems on Thursday, 17 July 2025. She also helped my son and husband with their queries on the same day. The three of us sat in her "cubicle", and she patiently guided us, individually, through each step in resolving our problems. It's always a pleasure to be helped by this charming lady.
53 replies
116 months ago
Can't get it right!
<p>Not all my son's chronic medication for October has arrived. Despite my co-payment being fully paid up, plus three phone calls to remind them, a number of items are still outstanding. Our hands are tied because Bonitas insists we obtain the chronic medication from Pharmacy Direct. What absolutely poor service! They just can't seem to get it right.</p>
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)