Active since Oct 2016
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4 reviews103 months ago
4 Weeks After Line Installed - Still No Fibre Connection
Fibrehoods installed my line 4 weeks ago. Tested it to be working. They still have not handed the line over to Cell C - 4 weeks later! They keep calling me wanting to come and install the line - this was done 4 weeks ago! Nothing further happens with their incompetent staff! I am now waiting 1 month to be connected - worst service ever!!
0 replies
103 months ago
4 Weeks After Line Installed - Still No Fibre Connection
Fibrehoods installed my line 4 weeks ago. Tested it to be working. They say the line has been configured and handed over to Cell C. They say there is nothing more they can do - Cell C must now connect me. I am now waiting 1 month to be connected by Cell C Fibre - worst service ever!! Nothing further happens with their incompetent staff!
122 replies
116 months ago
Our ADSL speed has been running at less than 1.0MB on a 2MB line for 4 weeks already
<p>Our ADSL speed has been running at less than 1.0MB on a 2MB line for 4 weeks already.</p> <p> </p> <p>We reported the problem 19 Sep 2016. Ref ********** 51.</p> <p> </p> <p>To date nothing has been done about this problem. We keep calling technical with no resolution.</p> <p> </p> <p>We are now ready to cancel this line and go mobile internet because we cannot work with this speed and Telkom is in breach of the contract entered into and have had more than enough time to fix the problem.</p> <p> </p> <p>Please let me know when this line is going to be definitely fixed else we are going to cancel the service completely as Telkom is not providing the agreed service.</p>
0 replies
116 months ago
No Use Of Line For 7 Weeks But Still Being Charged!
<p>On 29 Aug 2016 we reported our line out of order. Tel: ********** 101. Ref: 407CRZ290816</p> <p> </p> <p>We have been following up every week why this has not been fixed and we get the same story every time - it is a cable fault and it has been referred to the cabling department.</p> <p> </p> <p>We get our latest bill and still being billed in FULL for this line but you can see not 1 call has been made on the itemsised billing. I called the billing department to be told I must continue paying for this line and the credit will ONLY be refunded once the line is up and running again (even if it takes 6 months or 1 year) - I MUST continue paying for a service I am not receiving and the line I am unable to use.</p> <p> </p> <p>How is this fair? This is totally unacceptable and crazy mentality of this thieving company. If the out of service runs over the end of a billing period then the full out of use time must be credited in that same period, not carried forward for months and months as is the case they are trying to promote.</p> <p> </p> <p>This is unaceptable and I want the refund credited in the next month for the past month and so on going forward.</p> <p> </p> <p>And when is this line going to be fixed????</p>
210 replies
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1 Star
4 (100%)