Active since Oct 2016
3
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3 reviews41 months ago
Poor service and poppi act compliant
I am not able to view all my contracts on my mobile app as it keeps saying that the number is already registered by someone else. I have logged this incident more than 3 times and everything someone will come back to me. Vodacom doesn't come back to me at all. I upgraded two weeks ago and now my insurance has been canceled as I was not informed of an admin fee that will be debited immediately and I had to pay for the unpaid debit order charged by my bank. Vodacom service of staff has gone down the drain. I have 4 contracts with them and feel I should take my money to an alternative provided that provides better service. Hope someone will come back to me this time or maybe I should take this matter up with the ombudsman for not adhering to popping act
264 replies
56 months ago
Billing issue-Being overcharged
Billing issue that just does not get resolved. My bill went feom R529 to R1,587.0. I a told I will not be debited at the end of August... Guess what, yes you went to debit again. Can someone please call me urgently to get this matter resolved. 0829363947
0 replies
61 months ago
Disgusted customer -Refund Request
I logged a request on Wednesday 3rd March 2021 @ 14h43 with the Cape Town branch. sent to Brigett Thorne, included I send payment notification so they can see my reference and that I made this payment that I am requesting the refund for. I received a response back from Bridgett on 4 Mar 2021, 09:21 indicating that I have to complete the refund form. I emailed the form back to her as requested on the same day at 4 Mar 2021, 13:34. I also informed her that the 6-8 weeks rule is unacceptable as i require my money within 7 working days as I don't understand why I should wait for my own money for 2 months. I then received an email on 19 Mar 2021, 17:22 requesting bank confirmation letter.(This is 2 weeks later) Bridgette only responded to the bank letter on 23 March 2021 I then asked again when I can expect my refund. I received a response on 29 Mar 2021, 19:51 that Bridgett will be all refunds before Thursday,1 April 2021.and again I was told it will take 6-8 weeks. so tired of this delayed patretic feedback. No Response again from Bridgett and I am suppose to send my 2 daughters to study at an institute like this....seriously considering taking my money elsewhere for 2022. I then received a call from Bridgett after I requested this in my email and she told me that she will do the refund today to send to the head office. I was so shocked that this was still not being dealt with. I then requested to speak to the campus head and I was told that he will escalate the matter as he was not aware of this and that he will speak to Bridgett. Lets see how long they will take from Campus head to resolve my refund request. Disgusted customer
53 replies
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