CL
Cuthbert L
Active since Nov 2016
6
Reviews
0
Industries
Reviews
6 reviews5 months ago
Outstanding Service from Primak Insurance Brokers
I can’t thank Primak Insurance Brokers enough for their incredible service — especially Lindi, who went above and beyond to assist me. I submitted my claim almost two months late, but as soon as she received the complete set of documents, she had everything processed and resolved within a single day. Lindi personally guided me through the claim form and process, making sure every detail was correct, and then expedited the finalisation without any fuss. It’s rare to come across such professionalism, efficiency, and genuine care these days. Simply stellar service — I highly recommend Primak Insurance Brokers to anyone who values excellence and responsiveness.
0 replies
5 months ago
Exceptional Service from Echelon Private Client Insurance!
I logged my claim more than two months late, yet Echelon settled it within a single day of receiving the complete set of documents. The process was absolutely hassle-free — simple, transparent, and easy to understand. It’s rare to experience this level of efficiency and professionalism in the insurance world. Truly outstanding service!
0 replies
35 months ago
Unclear Terms - Absolute Waste Of Money
I purchased a tracker unit for my vehicle in 2008, whereafter I was advised that the unit was defective around Sept 2015, I then purchased a replacement unit from Tracker and the technician told me that he couldn't find the old unit and just fitted the new unit (leaving the old one in my vehicle. subsequently, I had a parasitic battery drain on my vehicle which cost a small fortune to diagnose. I then remembered that I have two tracker units in my vehicle. I engaged tracker on the 5 of May 2023 to have the old and defective tracker removed and they advised me of their agents (Wicked Cars) whom would assist. The agents assisted me with the removal on the 8 of May 2023. I asked for the unit back because I had paid for it but he advised me that tracker's policy is to not provide the units to customers. I then requested that they compensate me for the unit, to which no answer was provided. I then tried to amicably settle the issue with a phone call which proved unsuccessful and then a follow up email which has been unanswered. In correspondence with me, Tracker referred to the unit as mine. In Conclusion, I want Tracker to contact me to discuss a remedy for this issue. It is unacceptable to sell a product to customer and then take the product back without compensation ...
106 replies
98 months ago
Shockingly Poor Service
Good Day Ishie and the Complaints Management Team Four Days ago, I wrote a complaint in relation to the billing information (invoices) which has been requested of you to provide. To date, I have received a response advising me that 'you' are able to assist me, however, the offer for assistance has not come to fruition. The absolute fact of the matter a) I have paid you b) I have requested this information approximately 2.5 months ago and periodically since c) I have logged numerous calls to you call center and logged a complaint on your Facebook Page. To date, I have been unsuccessful in all attempts to obtain the billing information (invoices). My question to you is a simple one "WHAT DO I DO NEXT?" I don't live in Narnia, so this problem is not going to magically disappear. Surely an organization the size of MTN can provide invoices? Surely prompt invoicing is a corner of your Business Model? How is it possible that you ('your system') is unable to provide the invoices where your competitors are able to do so effortlessly. You have explicitly stated that the invoices have been emailed to my Mtnloaded Account, to date, I have not received the invoices relating to the instant matter. I challenge 'you' to provide me with proof that it was sent. I find it alarming that 'you' purport to have sent the invoices, yet you are a) unable to produce proof of delivery (requested previously) b) unable to 'resend' or copy the invoices I reiterate the fact that this issue is not going to dissolve, it is going to persist until such time as your contractual obligation is discharged in the manner stated in the agreement, for lucidity sake, the Invoices are made available to me. Again, I need for you to advise me as to the next step? Regards Sean PS should you insist that the invoices have been sent to me, then please provide proof of this?
210 replies
98 months ago
Deplorable Billing Service
Good Day, Having been a loyal customer for more than 20 years, I am absolutely shocked at how the service levels have dropped. I have been trying to get invoices (statements and itemized billing) for Dec 17 and Jan 18 from you for the last two and half months for both the numbers which I have with you. Each time that I log a call, I am told the same thing 1) I am escalating it to a supervisor (and my favorite) 2) I have sent an email to the billing department This matter is now affecting me financially! How is it possible that MTN is unable to provide invoices? I am gobsmacked by this. Surely MTN relies on prompt invoicing to facilitate it's cashflow and trade capacity? How is it possible that after two and half months, MTN is unable to produce the invoices? Or is this a case of, "we've received our payment so the invoices aren't a priority". How do you produce the information to your auditors?
315 replies
115 months ago
You Have Failed A Loyal Customer of appr 16 years
<p>I have had a data sim with MTN for appr 4 years, moreso, a voice sim for appr 16 years. I have always been extremely happy with your service but today I was disappointed beyond measure.</p> <p>I am told by MTN - My data sim has been billed by a third party and currently accruing charges and that if I want it cancelled, then I should call the content provider myself. Wow simply astounding.</p> <p>I have never registered for any third party 'Content Charges', how do you allow content charges such as this without express permission authorisation? To add insult to injury, I do not even know the number which is being billed.</p> <p>Deplorable to say the least.</p> <p> </p>
105 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)