EP
Echelon Private Client Insurance
Claimed Business
EP
Echelon Private Client Insurance
Claimed Business
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Echelon Private Client Insurance delivers a polarized customer experience. Positive reviewers highlight rapid claims processing, with some settled within a single day, and praise specific staff members like Retang Tladi and Jermaine for professionalism and friendliness. The emergency home insurance response, including swift plumber appointments, also drew strong praise. However, negative reviewers express frustration with delayed claim payments, unresolved collision claims spanning months, and allegations of claim repudiation using substandard service providers. The claims department's responsiveness appears inconsistent across experiences.
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
3.5|10 Reviews
May '25 - Apr '26
5(62.5%)
4(0%)
3(0%)
2(12.5%)
1(25%)
5(62.5%)
4(0%)
3(0%)
2(12.5%)
1(25%)
Frequently Asked Questions About Echelon Private Client Insurance
Based on recent customer reviews, Echelon Private Client Insurance delivers a polarized customer experience. Positive reviewers highlight rapid claims processing, with some settled within a single day, and praise specific staff members like Retang Tladi and Jermaine for professionalism and friendliness. The emergency home insurance response, including swift plumber appointments, also drew strong praise. However, negative reviewers express frustration with delayed claim payments, unresolved collision claims spanning months, and allegations of claim repudiation using substandard service providers. The claims department's responsiveness appears inconsistent across experiences.
Echelon Private Client Insurance has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Echelon Private Client Insurance across 78 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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CV
Clive V
1 reviews | Active since Jan 2020
4 Mar 2026, 12:14
Echelon are you really having a cash flow problem so that you cannot pay claims?
Echelon, I understand many companies and individuals go through cash flow problems at times. However they should not be embarrassed about it. These things happen. No problem I will personally pay the approximately R6800.00 owing to the panel beaters and you can pay me back over 6 months if necessary. If you do need longer just say so.
Helpful (0)
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Clive V
1 reviews | Active since Jan 2020
4 Mar 2026, 12:14
Echelon are you really having a cash flow problem so that you cannot pay claims?
Echelon, I understand many companies and individuals go through cash flow problems at times. However they should not be embarrassed about it. These things happen. No problem I will personally pay the approximately R6800.00 owing to the panel beaters and you can pay me back over 6 months if necessary. If you do need longer just say so.
0
Replies (0)CB
Christopher B
1 reviews | Active since Jan 2020
16 Feb 2026, 19:49
Disgusting service to Third Party Claim
I was involved in a collision while my car was parked on the street. Santam's client put in a claim as they were at fault. Since October 29 2025 I've been sending emails still not resolved. Sheer incompetence within the Claims Dept.
Helpful (0)
|Replies (0)CB
Christopher B
1 reviews | Active since Jan 2020
16 Feb 2026, 19:49
Disgusting service to Third Party Claim
I was involved in a collision while my car was parked on the street. Santam's client put in a claim as they were at fault. Since October 29 2025 I've been sending emails still not resolved. Sheer incompetence within the Claims Dept.
0
Replies (0)NM
Noluthando M
1 reviews | Active since Jan 2020
8 Dec 2025, 13:00
Retang Tladi, progression service
Thank you to Retang Tladi. He’s dealt with my insurance with professionalism and respect like no other. He called me on time and ensured that all my queries were handled appropriately. Retang thank you so much for your service. Hope your employer knows how much of an asset you are .
Helpful (0)
|Replies (0)NM
Noluthando M
1 reviews | Active since Jan 2020
8 Dec 2025, 13:00
Retang Tladi, progression service
Thank you to Retang Tladi. He’s dealt with my insurance with professionalism and respect like no other. He called me on time and ensured that all my queries were handled appropriately. Retang thank you so much for your service. Hope your employer knows how much of an asset you are .
0
Replies (0)CL
Cuthbert L
1 reviews | Active since Jan 2020
7 Nov 2025, 13:23
Exceptional Service from Echelon Private Client Insurance!
I logged my claim more than two months late, yet Echelon settled it within a single day of receiving the complete set of documents. The process was absolutely hassle-free — simple, transparent, and easy to understand. It’s rare to experience this level of efficiency and professionalism in the insurance world. Truly outstanding service!
Helpful (0)
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Cuthbert L
1 reviews | Active since Jan 2020
7 Nov 2025, 13:23
Exceptional Service from Echelon Private Client Insurance!
I logged my claim more than two months late, yet Echelon settled it within a single day of receiving the complete set of documents. The process was absolutely hassle-free — simple, transparent, and easy to understand. It’s rare to experience this level of efficiency and professionalism in the insurance world. Truly outstanding service!
0
Replies (0)R
AT
Anton T
1 reviews | Active since Jan 2020
16 Sept 2025, 13:49
GREAT SERVICE FROM A GREAT COMPANY
PHONED MY SHORT TERM INSURANCE, ECHELON, WHO IMMEDIATELY OPENED A CLAIM FOR MY BURST GEUZER, GOT CONFIRMATION WITHIN 10 MINUTES A PLUMBER WAS APPOINTED AND WITHIN 55 MINUTES THE PLUMBER, FROM PLUMB GUARANTEE, WAS AT MY HOME AND CHECKED THE GEYZER, WHICH MUST BE REPLACED. THERE IS SO MANY COMPANIES THAT CAN LEARN FROM ECHELON AND THE PLUMBER HOW TO KEEP YOUR PROMISES AND DELIVER SOLID SERVICE. THANK YOU ECHELON AND THE LADY HELPING ME, SORRY, I FORGOT YOUR NAME, BUT WILL CERTAINLY MAKE SURE YOUR MANAGEMENT KNOWS WHAT GREAT SERVICE YOU DWELIVERED. YOU EVEN PHONED TO CONFIRM IF THE PLUMBER CAME, AS WELL AS CONFIRMED WHAT WILL HAPPEN. THANK YOU VERY MUCH!!! MY CASE NUMBER 1153679
Helpful (0)
|Replies (0)AT
Anton T
1 reviews | Active since Jan 2020
16 Sept 2025, 13:49
GREAT SERVICE FROM A GREAT COMPANY
PHONED MY SHORT TERM INSURANCE, ECHELON, WHO IMMEDIATELY OPENED A CLAIM FOR MY BURST GEUZER, GOT CONFIRMATION WITHIN 10 MINUTES A PLUMBER WAS APPOINTED AND WITHIN 55 MINUTES THE PLUMBER, FROM PLUMB GUARANTEE, WAS AT MY HOME AND CHECKED THE GEYZER, WHICH MUST BE REPLACED. THERE IS SO MANY COMPANIES THAT CAN LEARN FROM ECHELON AND THE PLUMBER HOW TO KEEP YOUR PROMISES AND DELIVER SOLID SERVICE. THANK YOU ECHELON AND THE LADY HELPING ME, SORRY, I FORGOT YOUR NAME, BUT WILL CERTAINLY MAKE SURE YOUR MANAGEMENT KNOWS WHAT GREAT SERVICE YOU DWELIVERED. YOU EVEN PHONED TO CONFIRM IF THE PLUMBER CAME, AS WELL AS CONFIRMED WHAT WILL HAPPEN. THANK YOU VERY MUCH!!! MY CASE NUMBER 1153679
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Replies (0)