Active since Nov 2016
3
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3 reviews2 months ago
Shocking quality of vehicle
PUBLIC WARNING – CONSUMER PROTECTION VIOLATION This letter serves as a formal complaint, final notice, and public warning regarding the unacceptable conduct of Mahindra and the Eastern Cape Service Department. I purchased a Mahindra Maxi Truck, (12/6/2024, KJZ 131 EC, VIN - MA1ZP2TAKR1C35163), which began showing serious rust within six (6) months of purchase. This is not wear and tear. This is premature corrosion on a nearly new vehicle, despite the fact that it was and still is washed weekly, correctly maintained, and used under normal conditions. A vehicle rusting within six months is clearly defective and raises serious concerns about manufacturing quality, materials used, and corrosion protection. When this matter was reported on numerous occaions, Mahindra and the Eastern Cape Service Department failed and refused to honour the warranty or take meaningful corrective action. This refusal is unacceptable, negligent, and demonstrates a blatant disregard for consumer rights. To remove any doubt that this is an isolated incident, I inspected another Mahindra of the same model and year, which showed the same rust defects. This confirms a systemic quality problem, not owner misuse. Under the Consumer Protection Act (CPA), consumers are legally entitled to products that are: - Of acceptable and durable quality - Free from defects - Fit for purpose - Backed by honoured warranties A vehicle that corrodes within six months fails every one of these requirements. The refusal to repair, replace, or acknowledge responsibility may constitute a direct violation of consumer protection legislation. Let it be clearly stated: This level of product quality and after-sales service is unacceptable and indefensible. As a result of this experience, I issue this public warning: «Consumers are advised to think very carefully before purchasing a Mahindra vehicle. Based on my experience, vehicles may suffer premature defects, and customers may be left without warranty support when legitimate claims are raised.» Unless this matter is immediately resolved, I will proceed without further notice to: - Lodge a formal complaint with the National Consumer Commission - Escalate the matter through legal and regulatory channels - Submit this complaint to public consumer platforms and media - Actively warn other consumers of these issues I now demand: - A written explanation for the refusal to honour the warranty - A full repair, replacement, or appropriate compensation - Confirmation of the steps Mahindra will take to address this defect Failure to respond will be treated as wilful non-compliance and handled accordingly. This letter is issued without prejudice to any further legal or consumer action. BUYERS BE WARNED. Yours sincerely, Ronald Dressel
0 replies
2 months ago
Mahindra Maxi Truck BAD quality
PUBLIC WARNING – CONSUMER PROTECTION VIOLATION This letter serves as a formal complaint, final notice, and public warning regarding the unacceptable conduct of Mahindra and the Eastern Cape Service Department. I purchased a Mahindra Maxi Truck, (12/6/2024, KJZ 131 EC, VIN - MA1ZP2TAKR1C35163), which began showing serious rust within six (6) months of purchase. This is not wear and tear. This is premature corrosion on a nearly new vehicle, despite the fact that it was and still is washed weekly, correctly maintained, and used under normal conditions. A vehicle rusting within six months is clearly defective and raises serious concerns about manufacturing quality, materials used, and corrosion protection. When this matter was reported on numerous occaions, Mahindra and the Eastern Cape Service Department failed and refused to honour the warranty or take meaningful corrective action. This refusal is unacceptable, negligent, and demonstrates a blatant disregard for consumer rights. To remove any doubt that this is an isolated incident, I inspected another Mahindra of the same model and year, which showed the same rust defects. This confirms a systemic quality problem, not owner misuse. Under the Consumer Protection Act (CPA), consumers are legally entitled to products that are: - Of acceptable and durable quality - Free from defects - Fit for purpose - Backed by honoured warranties A vehicle that corrodes within six months fails every one of these requirements. The refusal to repair, replace, or acknowledge responsibility may constitute a direct violation of consumer protection legislation. Let it be clearly stated: This level of product quality and after-sales service is unacceptable and indefensible. As a result of this experience, I issue this public warning: «Consumers are advised to think very carefully before purchasing a Mahindra vehicle. Based on my experience, vehicles may suffer premature defects, and customers may be left without warranty support when legitimate claims are raised.» Unless this matter is immediately resolved, I will proceed without further notice to: - Lodge a formal complaint with the National Consumer Commission - Escalate the matter through legal and regulatory channels - Submit this complaint to public consumer platforms and media - Actively warn other consumers of these issues I now demand: - A written explanation for the refusal to honour the warranty - A full repair, replacement, or appropriate compensation - Confirmation of the steps Mahindra will take to address this defect Failure to respond will be treated as wilful non-compliance and handled accordingly. This letter is issued without prejudice to any further legal or consumer action. BUYERS BE WARNED. Yours sincerely, Ronald Dressel
0 replies
115 months ago
BAD Quality and Service
<p>We bought a full leather lounge suit from Coricract Hemingways Mall in East London. It was already damaged on the day of delivery and the cushions needed corifill. The driver in charge of delivery took photos of the damage. So did we and reported it the same day. A month later we realized the scotchguard is not up to standard. We reported it.<br />Finally, over a year later. it was collected on a rusted open trailer with the promise of being repaired, cleaned, scotch guarded and corifilled.<br />We received it back and what a mess! It has been stuffed completely and is so badly repaired it is shocking! All the stitching has been done by hand and what a bad job! I have been in tears over this!! Some cushions have been over-stuffed and others not at all. It is unusable and an absolute embarrassment when having people over. I feel sick just looking at it. Now they want to collect it again and have it inspected in CP which will apparently take another 8 weeks!!! I do not trust you guys and I want my money back!!</p>
56 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)