Active since Nov 2016
4
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4 reviews2 months ago
Disgusting service from HI-TEC HILLFOX
Purchased shoes from Hi-tec at Hillfox Centre in Roodepoort. It was a lay-buy in November 2025. On the 09/02/2026 I got an SMS indicating that the lay-buy will expire so i decided to go and settle the balance. The next day (10/02/2026) when I put the shoes on, the buckle broke whilst tying the lace. I went back to the store and requested a refund.The cashier decided to refund me. The Manager (I think his name is Onele, he refused to give me his name) then came out and accused me of damaging the shoes with pliers. He then told me if I needed the money for something else then I should of said so and they would of refunded the lay-buy. This guy has no respect for customers. He accused me of being broke and of damaging the shoes. I have never been insulted so badly in my life, I will never shop there again. I was going through pictures on my phone and found pics of the shoes that i took in November 2025, when zooming into the one picture, it shows the defective buckle. The picture shows it was on the counter at the store
212 replies
60 months ago
Exceptional service
Really happy with the service received from Max Edwards. The guy really went the extra mile and gave me the best possible deal. At times it felt like a was speaking to a close friend. The guy is a true gentleman, extremely friendly and a great professional. I would highly recommend Ooba Insure.
0 replies
63 months ago
Makro is the worst online store
Makro is the worst store for online shopping. I ordered an item on the 25/12/2020. On 05/01/2021 I got an email from Thabo Mokalapa saying that the supplier would only receive stock after 12/01/2021. He then asked if I wanted a refund to which I said yes. Then I got no reply from him (ref . 1297228). I called Makro and they assured me I'll get a refund. A few later they delivered the item which I did not need anymore. I called Makro to return the item. On 18/01/2021 Wandile Sibeko sent me an email requesting pics of the item in the original packaging which I provided. I've been calling everyday and I get told that they logging an escalation and will call me back but they don't and nothing happens. I'm stuck with an item that I paid for and they not willing to collect or refund me. DONT USE MAKRO FOR ONLINE SHOPPING.
61 replies
112 months ago
FLIGHT CANCELLED STILL NO REFUND
<p>I booked a flight on 24/11/2016 for 18/01/2017. When boarding on 18/01/2017 I was told that my flight was cancelled due to no payment received. I had to booked the same flight at the airport which cost me more. At the airport I was told to take it up with the refunds department. On 22/01/2017 I called the refunds department and spoke to Tshidi Mshali, she advised me of the documents and proof of payment that was required. I sent them on 22/01/2017. I called back on 23/01/2017 to ask if they had received all the documents Tshidi advised that the email cannot be bigger than the 2MB, so had I not called in then I would of been ignored. I sent the documents individually, Tshidi confirmed that she received it. I called back 24/01/2017 and was told to give them 48 hours to respond . I spoke to SCELO MATHIBALA and I have not received any feedback from him or his Supervisor MOMO KGWEDI who promised to call me back. I cannot be responsible for an error that Mango has made. At the end of the day I am taking a loss for their incompetence. PLEASE REFUND ME !</p>
0 replies
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1 Star
3 (75%)