NL
Nomfundo L
Active since Nov 2016
17
Reviews
0
Industries
Reviews
17 reviews23 months ago
Nomzamo 691729 I received satisfactory service from her
Nomzamo 691729 I received satisfactory service from her. She was patient and knowledgeable with her product.
53 replies
23 months ago
Nomzamo 691729 I received satisfactory service from her
Nomzamo 691729 I received satisfactory service from her. She was patient and knowledgeable with her product.
53 replies
30 months ago
Cancelation Dispute
I cancelled in March 2022 after following a process that was provided to me by your consultant. I HAVE THE CALL TOCONFIRM THAT. 19 months later i get an sms advising me that my accout has been handed over due to non payment. Non payment of what? Why after such a long time am I only being contacted NOW? I called on the 18th of October and the consultant promised to escalate to the accounts department. NOTHING DONE! I called today 31 Oct after receiving anothe Final Demand sms and the consultant told me that no escalation was done. May this please be sorted out. I followed process and advise that was provided to me by your consultant and I cancelled. The next consultant confirmed that all was in order and that cancelation was complete and she will send confirmation. How am I now owing you? Over a year later? Ref: 12508017. Shunga Dowda
393 replies
37 months ago
Claim Delay
I logged a claim on 8 March 2023 of a hi jacked vehicle that was recovered. I was advised that the investigators will take between 5-10 working days to finalize everything. We are past the TAT they gave and they seem to be nowhere near finishing. I am contacted every other day to be asked for additional stuff, others are repetitions. This week I was calling and making follow ups only to be told whilst on the call of extra requirements. 1. They can't find the address where the car was taken. How? There is google maps that locates the area. I sent them a google maps screenshot of the area (my own initiative). 2. Two weeks after I gave them the information, I am told that they can't get hold of the police officer who is in charge of the case. I was asked to provide the case number and police station, AGAIN!! Should this information not be in my file? Should they have not gone to the police station or asked me to get the info 2 WEEKS AGO? My husband went there and got the info himself which I emailed to the person in charge of my claim....took me less than hour to do that. 3. They asked for the February report from my tracker but the car was taken on the 1st of March. I do not understand why that was asked. Such is not explained to me unless I ask. I am really frustrated and disappointed at how this claim is being handled...its delayed for no reason. Nothing is difficult here. All the information that they request is easily available and I always send them what they ask almost immediately. The delays and repitions of information already provided shows me that no care or attention is. Today, I am told that they need to send in a specialist to assess the cause of the damage. NOW!!!!??? The report came out on the 14th of March, why didn't they do that then? Now I must wait for someone to come and take the car to assess it and that should take more days if not weeks.
53 replies
39 months ago
Hospital not accepting this cover
Good Day I took up a policy last week and was provided with a list of hospitals (also available on your website) within my vicinity. Lenmed and Daxina in Lenasia South. Both these hospitals advised me that they do NOT take this cover. In fact, Lenmed said the do not accept any medical insurance at all. I will have to make a cash payment then claim from you (which defies the whole point of taking this cover). Your customer service department takes me from pillar to post and not being able to assist me with this issue. I need to know where I stand with regards to hospital covers as these are close to my house
132 replies
44 months ago
Incorrect Billing....AGAIN
Im back here AGAIN. My account has been upgraded to a family package that I DID NOT authorise. I am told I did a self service which I didn't do. This has been happening since March 2022 where upgrades are done on my account and I am told that I did them via self service. Last month I had the same issue, your people called and adjusted the account. I asked that there be an investigation regarding these self services. The date, time, device and area that these upgrades were done from. Clearly I'm stupid enough to do self service every month end and denying it after. I did not upgrade to a family package and I will not pay for it. I have a Compact R429 Access R120 Excess functions R110 I always paid you R659. Now I want to remove this Excess of R120 as it seems to cause issues. I will not pay for the pro rata of the family package. I will be paying R429 and R110 for the month of September. 2ndly, my address has been changed. I do not know whose address that is
296 replies
45 months ago
Incorrect billing....AGAIN!!!!
I have been billed an additional amount and told that I upgraded to Compact from Excess on the 24th of July. Consultant went to look for the call but did not find one. Instead the amount was dropped but still had an additional amount of R77.74 which I am told is a pro rata for the days that compact was active. I DI NOT UPGRADE TO COMPACT. The rude agent told me that I did it via self service (which is different form what the 1st consultant said, she said I called in hence she went to look for the call). I had this issue in March and it was reversed and now they are doing it again. Can someone fix this and stop messing with my account. Do not deactivate the account because of your errors.
134 replies
48 months ago
Contract Request
Hi I took up a data contract and the sim was delivered and activated on the 16th of May 2022. The lady I signed up with telephonically told me that she will send me the contract/T&Cs after our call. The sim arrived with no contract. I went back to ask for it and she told me that there are no contracts to be sent since we had a telephonic agreement. I demanded it and she referred me to customer care. They promised to send it on the 18th. On the 20th I called again and was told that i need to go back to sales as they are the ones I took it up with and it was their responsibility to send it to me. CONTRACT!! Why is it so difficult for me to get my contract? I have an agreement with you and I do not have anything to refer back to and for me to read and understand what I have signed up for. Your consultants all tell me different things regarding my request. Let me not even mention the amount and correct debit debit date. They give me different amounts and different dates. May I please have my contract sent to me?
134 replies
50 months ago
DISCONNECTED DUE TO INCORRECT BILLING
I have been upgraded on one of my subscriptions without my approval. I was advised that it was a rewards upgrade. 31 Jan I called because the amount owed was 2x the normal and this is where I was told of the upgrade. I advised that it be cancelled. The lady confirmed that she will escalate it for the amount to be corrected. I am now disconnected and they did not downgrade to Access. I've been calling since the 1st and NO ONE has been able to assist me. I've been put on hold and promised to called back after they have listened to the calls.....NOTHING has been done to date. My parents don't have connection because of your error. I am supposed to pay R629 ONLY. Now they have added reconnection fee.
53 replies
53 months ago
Rude Consultant
Good Day I made a call at about 15:30 on the 2nd of December where I spoke to Vincent regarding a complaint I have. Ref20829612. I did mention on my complain that I was enquiring on behalf of my mother who is currently overwhelmed with funeral arrangements besides the fact that i have resources to make enquiries/complaints. After a disagreement then he started to tell me about an LOA (which I am aware of and my mom's name is on) REFUSED to transfer me when I requested to be put through to the complaints department since I have a reference. He said that he does not want to transfer me and ended the call. His behaviour is highly unacceptable and unprofessional. He has NO RIGHT to refuse to transfer especially when I made the call and decided that I do not want to speak to him anymore. Besides me being annoyed by you, not responding to my complaints, twice I had to deal with the likes of Vincent. His behaviour was uphauling to say the least. Where is your TCF?
53 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
1 (5.882352941176471%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (88.23529411764706%)