Active since Nov 2016
26
Reviews
0
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Reviews
26 reviews34 months ago
Home loan
Urgently need to get priority on a matter. Can someone please help me. FNB HOME loan
53 replies
35 months ago
Disappointed Woolworths customer
Went to Woolworths Horizon View in Roodepoort about 30 minutes ago. Went in for the soup promo. It didnt scan. Thhe cashier went to the shelf, confirmed the promo.went to the supervisor at the tils and advised her. She looked at him, didnt believe him. Continued to finish her conversation with her colleague then says i need to go check. When i said he just confirmed the promo and im in a hurry she looked at me as if to say who the hell am i. And just continued without saying a word. I was stunned at her lack of professionalism to me. And her rudenes. If u check my w rewards membership i am a constant shopper. And i shop at horizon most of the time. I am extremely stunned, disappointed and saddened at her behavior.
0 replies
37 months ago
Upset
Trying to contact the bank for over 2 weeks with no joy. Why is it that banks will call you for everything you dont need but you can mever get a response from them. Calls keep getting cut off. No one replies to any emails. Plain down annoying.
0 replies
38 months ago
Deeply disappointed
On Tuesday, i complained about a matter to which i was contacted by Innocentia Ndlovu of fnb. Eager to investigate the matter and provide feedback. I emailed her every day since asking for feedback and assistance. Needless to say she is now MIA.The Forms i filled out at FNB Clearwater. Only they know what happened. Now i am being asked to do the same thing is did 13 days ago. My word. People are actually getting paid. FNB is terrible at every level. Branch, HQ. home loans. Online banking. My referrals have gone everywhere. And no one is able to assist. Very very sad.
53 replies
38 months ago
Disappointed
Was at the Clearwater branch submitted documents. I was told i will have everything sorted within 3 working days. 4th day i sent an email to home loans division. 3 days later no reply. Typical FNB. No service. The only time u get a response is when you complain... Sad
53 replies
38 months ago
Utterly disappointed
Snail service at its best. Posted an envelope to Cape Town from Johannesburg on 26/01/2023 and to date (17/02/2023) it has not arrived. I never imagined this would be the case. And now im in danger of missing a deadline. Never again will i even think of using the service.
0 replies
41 months ago
Disappointed
They are always the worst bank to deal with. I have been trying to get a hold of someone for 2 months now. Never try to call them, but they also ignore emails. Very disappointing.
132 replies
41 months ago
Unhappy customer
Worst insurance company to deal with. Zero service. Sarah Dzumba was extremely unhelpful. Doesnt know how to reply to all concerns addressed on an email. Receive conflicting emails from the manager, Rowena Mayrhofer, who was extremely rude and belittles other brands. Such a put off. Being Insured with Discovery Insure i advised on the treatment and co operation i received the response from Rowena was, you should just renew your insurance with Discovery once my term with them comes to an end. Very sad, when u dont want to be in the service industry you should not. Customer etiquette is taught, however people like this refuse to practise it and bring down companys names.
0 replies
47 months ago
No service delivery
It's been a month since I have be n trying to make contact with all relevant departments with regards to a building claim. To date, no one has reached out. The problems worsen. Why is it so difficult to get assistance from FNB?
134 replies
49 months ago
No service
After 3 years I decided to give safair a chance again. And my word, I don't know what me think there would bee changes to any kind of customer service. Their whatsapp line is completely useless. Their call center is on the same level. Calls get dropped. Been trying for 3 days on both their contact services and have had no joy. No one has called back. No one has responded. My second time booking is definitely my last....
0 replies
Review Distribution
5 Star
1 (3.8461538461538463%)
4 Star
1 (3.8461538461538463%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
24 (92.3076923076923%)