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5 reviews81 months ago
(Milo Design) MARK WOOD - Unprofessional & Unethical business practice
Please help me A friend of mine sent me this link, https://www.ecr.co.za/news/consumerwatch/beware-ombud-warns-consumers-about-five-online-retailers/ After my dealings with Marco and Danie at Milo Designs and their failure to communicate through the correct channels of professionalism, I came across reviews, google reviews, hello peter reviews rating the company as very bad service. At this stage & will really appreciate some advice on how to handle and deal with Marco Wood & Danie And the process of the legalities & refunding my money, due to the failure of product delivery I have fallen victim to Milo Designs, I ordered a bed in June. Milo Designs are very unprofessional and rude people to deal with ( Marco & Danie) Threatening the Delivery saying things like if I wish to be so forward I can have the goods collected at their store If I do not settle the balance before delivery, (Deposit paid) then I can collect the goods at their store. After balance was settled, date of delivery would be 15 working days, that was the Friday 30th August 2019 I assumed Balance can be paid as soon as good were delivered – the Email received from Danie was so abrupt and very unprofessional, basically demanding an apology or else I would have to collect my delivery myself from kzn Dear Marco – If client does not wish to settle the balance please arrange for client to collect goods at the Durban store. from Danie I then apologized saying that I completely misunderstood I then emailed on the Friday the 30th August, to find out what time will the goods be delivered, so that I can arrange access for the delivery, Marco then replied and said he will find out and let me know. He did not let me know, I provided him with my cellphone number, he has my email address and the correct residential delivery address Monday 02nd September, 2019 ( Happy Spring) I contacted Marco Via Email- Marco replied, saying that as soon as he has feedback as to why the delivery did not take place, he will revert back to me, refusing to provide a cellphone number to contact him on, saying that the signal is bad in his office. And the best method of communication is email. If I phone the number provided as per invoice , the phone rings continuously with no answer. I then added that if the delivery does not take place by the end of business that I want a full refund, He then replied saying that if I read the terms and conditions they do not do refunds, and if I wish to be so forward I can collect the order from the shop in Durban. To top it off he ends his email with ( Have a Kick ass day!) Who on earth does this Marco think he is! 1- There are laws and legalities I have all the emails from Danie And Marco I am becoming rather impatient. especially after reading all the reviews of Marco & Danie at Milo Designs They do not get back to me on the delivery, what are with all the excuses. I have heard, all kinds of excuses His responses are always forward and outright blunt I work in client services & if I had to speak to clients the way he has replied to me, there would be numerous amounts of percussion's I have also worked for interior designers and have dealt with numerous amounts of suppliers/ Manufacturers. During the time I have not once come across such unprofessional rude abrupt … like Marco & Danie I asked when will my order be delivered? Marco responds saying I should let him know when and then he will see what he can arrange. I respond- I am still waiting for my order- Marco responds saying ( I Know ???? ) with a smiley face This has made me very frustrated Do they think they can get away with such disgraceful client services. Without a the correct date of delivery. I have to make arrangements for access I have asked for address of the business, the business premises has moved on the 31st August 2019 Please advise Regards
0 replies
91 months ago
what the !
I phoned Funchal fast food in Mindalore/ Silverfields I ordered a toasted cheese burger sandwich. i waited 45 minutes for my delivery. upon delivery i checked my order to find that a fried baked potato was delivered. I have a recording that i ordered a toasted cheese burger sandwich, i did not order a potato! Funchal Mindalore - ********** 498 address- 35 Voortrekker rd, Mindalore
0 replies
93 months ago
Humiliated without cellphone insurance!
I moved from contract to prepaid. end of July , and then informed the company that i would like to remain with the insurance. when i called in this week to find out about the debit order that went off for R224.57 I was informed that it was a pro rata payment. which one of the consultants did not inform me about. I received an sms from my Bank on Friday the 24th August that the payment was debited by cellsure (pty)LTD on the 26/07/2018 - i made a reversal, unaware that there was a pro rata payment. the pro rata payment was because the policy was captured/changed on the 03 of the month (Monday) i have been phoning cellsure the whole of this week. one of the consultants said i have to pay into the companies nedbank account. phoning and holding some more, i am still waiting for the account details. the consultants are rather arrogant, only one consultant could attend to me I then asked to speak to the manager . the lady said that since the debit order was reversed the policy lapsed and therefore no longer required. i then explained again that there was a misunderstanding about the pro rata, since i had been with the insurance company from the start of my previous contract, and now have to pay for a pro rata, of which my policy had still been active with the insurance company. prior to my move from contract to prepaid I am left feeling humiliated without a cellphone insurance. I asked the manager, to please provide the debit order details again. the manager asked "well is there something wrong with your phone?" I replied saying no . her response. well I can only activate your policy once you have your phone checked by one of the Vodacom repairs centers, said - an sms was sent to you on the 11th of august- informing that the payment was unpaid. I did not recieve a message from cellsure Now I am feeling very frustrated. I asked the manager if she advises that i move to another insurance company. They will not reactivate my policy, they will not give me bank account details to pay the outstanding amount. they will not start the policy off fresh. and if i do not go to a vodacom repairs center today, I will have to pay a pro rata plus a months pro rata. Is the client right or not. I am the client! is this how cellsure treats their clients. like a piece of dirt! Unacceptable
0 replies
110 months ago
VODACOM
<p>Good day</p> <p> </p> <p><br />I sent my Cellphone in for a screen repair at Cradlestone mall, Also that the phone was overheating.<br />it has been two weeks since i have sent my iphone in for a repair</p> <p>The cellphone in question is insured with Vodacom, i dont see what the problem is. either it needs to be repaired or replaced.</p> <p>I filled out documents with all the required information. At cradlestone mall Vodacom, the contact details of the alternative number was supplied on the document i filled out.</p> <p>the alternative number which is not my cellphone number, did not receive the notification to go ahead with the repair either <br />my question is- i sent it for repairing, i gave the go ahead to fix the phone. is that not obvious enough.</p> <p>i did not recieve a phone call from vodacom repairs department either,</p> <p><br />unacceptable please assist me in the matter.</p> <p> </p>
56 replies
115 months ago
Cancel my policy ! NOW!
<p>I took up this policy with the unlimited in 2013, sales of this was phenominal, I was promised benifits, vouchers, double deal, two for one. the offer seemed legit,</p> <p>I recieved my card. and feel embarrased, no one explained to me how to use the card, every resturaunt i went to had no idea what i was talking about when i asked about back beat... i then researched the unlimited, back beat and all the resturaunts, where am i going to get the time to book a reservation and how undermining is it to have a two for one dinner, the resturaunt manager wont see me the same again, I then went onto the website for the gaming and dvds, to find myself embarrased once again! i have recieved numerous vouchers and yet i must still ( buy one and get one for free) to this day i have not used any of my three year vouchers! i have not used the unlimited two for one double deal card. i then lost my card. now after this disapointment. i canceled, the consultant then told that i will loose out on all of the benifits of this service, yet i have not used this service! i then politely asked for an email, on more information and how to use this service, i did not recieve the email. i asked for a new card, i did not recieve the card, the unlimited service offers me nothing, I have all these vouchers and have not used one of them, I am not buying one and getting one for free if i have all these vouchers, does that make sense , I want a refund.</p> <p> </p> <p>Double deductions have been going off of my account from the unlimited.</p> <p>and the debit orders which i clearly stated must go off on a certain date, the unlimited decided whenever they want to deduct. i am beyond agrivated</p> <p>Today 18/11/2016 i phoned in to cancel, it is a shame! yes! I am disapointed with this service that is not working for me, I am paying for something I have not once used, the consultant then said i took up the policy in 2015. I took up the policy in 2013! not 2015! I want all my money back. I am exstreemly disatisfied, I want to cancel this policy. I want a refund, after that do not ever contact me to sell me another policy. remove me off of your data base and refund my money from 2013 to this day!</p>
112 replies
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