DE
Devon E
Active since Nov 2016
3
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3 reviews85 months ago
The nightmare that never ends - Honda Sandton
Honda Sandton In short: - January 28th my bike went in - Waited 2 weeks for Honda to approve warranty fix - Only then to realise my bike was not under warranty (wasted 2 weeks) - The bike was then assessed after week 3 - Parts not in SA, will take 15 WORKING day to arrive - 15 WORKING days later, "sorry but the part will only arrive at the end of June" - Lots of heated conversations to try and get hold of management later... - Some people went on leave/training and just left the bike standing for a week. - APRIL: Well, the weeks have all become a blur, we call, they say "it will be ready today/ tomorrow/ next week" - April week 2: Bike was "fixed", It started smoking so now they have to open my bike again to see what's wrong. - Turns out something else was broken so now we must pay more to have that fixed too. (Why did they not check the bike properly the first time?) (We only said they could go ahead and fix the bike in the first place because we had a budget) - We could have argued, we could have fought, we are all just so tired of this now that how can we? - April 17th 2019: I was promised yesterday that my bike would be fixed 100% by COB today... - COB... NOTHING! There is more but that's in the long version... I have tried everything: - Honda's Facebook page, sorry, PAGES! They all offer no help. - Spoke to the general manager at Honda Sandton, he managed to get us a little more urgency, but that was it. Nothing that would actually make a difference. - I have been into the shop personally I want to scream at someone and ask them to give me this fix for free, to say a 10% discount on a silly part just won't cut it... but I am tired. I just need my bike fixed... If Honda doesn't reply (I know they won't), Please dear reader, when you see those silver rugby posts for a logo, RUN! Or better yet, drive away in your Working vehicle and know that any brand is better than Honda.
0 replies
85 months ago
The nightmare that never ends - Honda Sandton
Honda Sandton In short: - January 28th my bike went in - Waited 2 weeks for Honda to approve warranty fix - Only then to realise my bike was not under warranty (wasted 2 weeks) - The bike was then assessed after week 3 - Parts not in SA, will take 15 WORKING day to arrive - 15 WORKING days later, "sorry but the part will only arrive at the end of June" - Lots of heated conversations to try and get hold of management later... - Some people went on leave/training and just left the bike standing for a week. - APRIL: Well, the weeks have all become a blur, we call, they say "it will be ready today/ tomorrow/ next week" - April week 2: Bike was "fixed", It started smoking so now they have to open my bike again to see what's wrong. - Turns out something else was broken so now we must pay more to have that fixed too. (Why did they not check the bike properly the first time?) (We only said they could go ahead and fix the bike in the first place because we had a budget) - We could have argued, we could have fought, we are all just so tired of this now that how can we? - April 17th 2019: I was promised yesterday that my bike would be fixed 100% by COB today... - COB... NOTHING! There is more but that's in the long version... I have tried everything: - Honda's Facebook page, sorry, PAGES! They all offer no help. - Spoke to the general manager at Honda Sandton, he managed to get us a little more urgency, but that was it. Nothing that would actually make a difference. - I have been into the shop personally I want to scream at someone and ask them to give me this fix for free, to say a 10% discount on a silly part just won't cut it... but I am tired. I just need my bike fixed... If Honda doesn't reply (I know they won't), Please dear reader, when you see those silver rugby posts for a logo, RUN! Or better yet, drive away in your Working vehicle and know that any brand is better than Honda.
0 replies
87 months ago
MtN, the worst service - Just give me my Proof of purchase!
In short the worst customer experience! I sent my phone in for a repair (under warranty), waited 6 weeks to receive it back(sucks but that is their turn around time). Excited to have my phone back I switched it on and... WAS NOT REPAIRED! (Deep breaths, there must be a logical reason...) Nope, they don't know why it was sent back, they don't know anything... Their method to repair the situation was to suggest to send it back for another 6 weeks. I took my phone and asked for a report (which I am still waiting for 5 days later). I decided to get some real assistance. I called LG and they organised for it to be fixed chop, chop, they just need my proof of purchase. Sounds easy enough... NOT EVEN CLOSE. Called, emailed, social media complained and nothing, not a single resolution. Can someone at MTN just give me a proof of purchase (for my phone which has now been out of action for 7 weeks) so that I send my phone to professionals and excellent service people at LG. I logged in on MTN to see if I could do it myself, no such luck. Seriously, can someone actually do their job and help me.
56 replies
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