Active since Nov 2016
12
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Reviews
12 reviews12 months ago
Bad Products and aftersales service.
Bought a glass Shower panel, watched as the installer (which are glass approved installers) install the panel only for it to break in millions of pieces in front of us, nothing touched it accept 4 hands and it was handled with the utmost care during installation, installer hospitalized due to severe cand deep wounds to the face and arms, and when builders was called to inform them after the whole ordeal that they gave us a product which should not react like this when picked up, the store manager told us that builders will not be giving a credit and at the same time wanted to know when can they deliver the next panel and when will I make payment to it? She does not give you time to answer or react and when you do she says that is their final answer and there is nothing they will do about it as its an imported panel. The point isn't that it broke or even the fact that they refuse to even help partially but the way this woman speaks to a customer she acted like I was a child. I always loved going to Builders but I rather pay the extra or go to another shop but I will never ever even buy a nail from them! Goodbye builders!
58 replies
26 months ago
Amazing Service and Customer care
Exceptional Service and Expertise – A Highly Recommended Review I recently had the pleasure of purchasing two vehicles from this dealership, and the experience was nothing short of outstanding. Dealer Principal Hilton and his team demonstrated exceptional service and expertise throughout the entire process. From the moment I walked into the showroom, Hilton's professionalism and knowledge were evident. He guided me through the selection process with patience and a genuine passion for the vehicles. The dealership's commitment to customer satisfaction was evident, making the purchase of a new vehicle an enjoyable and stress-free experience. The Finance and Insurance (FNI) department deserves special commendation for their exemplary work. The FNI team, under Hilton's leadership, went above and beyond to secure the best financing options for me. Their attention to detail and transparency in explaining the financing terms made me feel confident in my decisions. What truly sets this dealership apart is the hard work and dedication exhibited by Hilton and his team. Not only did they excel during regular business hours, but they also extended their assistance after hours to ensure a seamless and convenient experience for me. This level of commitment is rare and greatly appreciated. I'm now the proud owner of two fantastic vehicles – the Opel Mokka 2024 and the Peugeot 208 2021. Both vehicles were presented in impeccable condition, reflecting the dealership's commitment to quality and customer satisfaction. In conclusion, I wholeheartedly recommend this dealership, especially Dealer Principal Hilton and his team, for anyone in search of a new vehicle. Their exceptional service, transparent FNI work, and unwavering dedication make them a top choice. My experience was truly deserving of a high recommendation.
0 replies
31 months ago
SPAM CALLERS
STOP SPAM CALLING ME 3 times a day trying to sell me your **** that I'm not interested in! If you are such an amazing company stop buying cell numbers to generate more clients!
131 replies
31 months ago
Decline a Child's medication!!!!!
This medical aid is a Ripoff I pay R3800 per month for a hospitals plan, My child has severe OCD and was taken to a psychiatrist, they motivated his medication to the medical aid which is a R180 per month and they declined it. Im done making a rich company richer and then refuse to pay things like this to children! Why do us South Africans trust the name Discover so much? To get cheaper gym fees? To get free movies for your kids? This is outrages!
262 replies
51 months ago
Worse manager service and Client care I have seen in my life
So I have asked Vox that they Down grade my line from a 500/500 starting Feb and this was arranged in Dec already, Feb started and I got the invoice for a 500/500 line. I then contacted the George branch as that is where I live and on the 2nd of Feb they told me that it will be handled and that they will contact me back, I then wait and wait it is Saturday the 5th now and I eventually get hold of the manger of the George Wester cape Vox team. and I send him a voice note to explain what is going on. He then intern tells me that he is not going to listen to my voice note and that he will talk to me on Monday. Why must the client wait a week and then pay the additional cost because of the bad service and then be told by a manger that he basically does not care right now about your issue. I have never in my live seen any one send me a text msg saying this... Just another clear indication of in what direction our beloved country is going in....
106 replies
54 months ago
illegal debit ordering!
I asked for an internet line to be installed at my house which was done in a very quick manner and the Router arrived at my house really quickly. BUT I asked the sales person the following I want to be debited on the 1st of December I want to start service on the first of December She agreed on those terms and everything started happening. 2 days (ago Nov7)I get an email stating that my internet has been suspended due to non payment, because they charged me for the router which was delivered in end of October and the internet for November. and I didn't pay them. I didn't ask for internet in Nov! I didn't ask for the router in Oct ! I asked that the internet be on on the 1st of December! Now after 1 hour of phone calls and speaking with 18 agents later I still sit with the same problem! I have to pay or I wont have internet at all! I'm not even at home! I didn't ask for this service!!!! FIX your stupid system and stop doing business on WhatsApp! DO SOME CUSTOMER CARE!!!!! NOT WE DONT CARE ABOUT OUR CUSTOMERS!!!
0 replies
69 months ago
account cancelation
I am currently aboard and only able to email them, I am trying to get them to cancel my account because its paid-up but they just dont reply to emails.
0 replies
69 months ago
Credit card cancelation.
I am currently abroad and trying to cancel a paid credit card... They just dont reply to emails that were sent to their service department So frustrating as I can't call them.
106 replies
95 months ago
BAD ACCOUNT MANAGEMENT (premium banking)
I have been with absa for a very long time now and over the past few years I have gotten good and bad service bad more than the good but that is not the debate here on how many accounts I was frustrated and how many times i was happy. I give absa today a one start and if the company is interested in wanting to know why I did this maybe they should look in to the way they handle premium banking accounts that for unforeseen reasons goes into a minus in regards to an employer not paying you your salary , I have a wonderful lady helping me with my premium account but there is only so much she can do from her side and some things needs to be escalated to management , and this is where I have the problem.. when there is a problem in your account and its something your premium banker cant fix and she needs to escalate the problem management stops it dead and gives and answer like, sorry there is nothing they can do... but you see there is something they can do when it comes to debt from the client side regarding bounced debit orders, they can write a recommendation to absa head office to have a look into the account but when they decide that they will not do this because we must know the terms and conditions of your account that really ticks me off because this is actually a fault on their side because when I did notice that my debit order were bouncing (being told by my boss he will pay it) I left it because I was going to pay for it.. then absa did phone me to ask me what is going on with my account and I explained it to them and the lady on the phone told me that there is nothing she can do about it I left it there personally froze my account until it becomes active again knowing its in a minus then when I unfroze the account I was aware of the - on my account and paid it (not absa's problem that I didnt get paid), then after my account was in a strong + again (now this is where it gets to me) absa debits me again R2108, yes more than 2K form my account because of outstanding debits that bounced... now at the end off this I paid absa over 4K the part that frustrates me the most is that I did speak to a lady on the phone who explained this to me (the 2K - on the account and I gladly paid it) and then from my side froze my account. So I did know about the -2K I did pay it i was made aware of it I did speak to absa I did do something about it and then to just debit me another 2K without me knowing its going to happen.... Some Premium account hey......... Not even to mention the old Premium banker I had that was so rude and distasteful about a year ago that I had the matter brought up with the bank manager and not even a sorry letter was sent to me not that I need any but still dont absa at least try to keep the client happy, it was so bad and because she was the only premium baker there at the time I was using the normal banking consultants because I was getting more from them than what i got from my premium banker at the time. Makes me wonder What does PREMIUM banking actually mean to the cleint and what does it actually mean to the bank.
53 replies
105 months ago
Insurance
Once again this company has ticked me off the first time they handled my account very poorly and they had to pay me back R1600 +_ now the insurance I took out on some jewelry is taking way to long to clear out with them firstly asking me questions that irrelevant to the case almost 3 weeks after I submitted the claim to answering on emails 6 days later, after I phoned them and told them im unhappy with the service the guy told me that he will be working to get this done as soon as I have sent him the relevant paper work which they already had mostly, to me now waiting 3 more days for them to repond to simple emails again, if you want to pay for insurance that pays out a month+ later then be my guest but I think its ridiculous.
61 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (91.66666666666667%)