Active since Nov 2016
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6 reviews21 months ago
FSI has become notorious spammers. The last three tomes they tries to call me, I have asked them not to call me. They keep on calling from different numbers.
Called me again after I have requested them three times before not to call me.
0 replies
23 months ago
More abysmal Vodacom service - this time termination of a redundant account
It is once again Vodacom who is messing up. This time my 84 year old Mom’s accounts. My Mom helped somebody a few years ago to get a phkne account which che ran a debit order off her account. The phone was ****** and she continued to pay the account till it ran out in anyway. She then went to the local Vodacom Shop and said that she wants to stop it because it is no longer needed she was informed that she has to go to a Vodashop so I jumped in and sat with her calling Vodaphone Customer support. They said they stopped it and only her current account would still contonue. Last month the debit order however went off again. We thought that it would just be for the previous month and all should be fine. This month the debit order went off again!! The knstructions were clear, the termination of that accojnt was agreed, and yet in spite of all confirmations, Vodacom once again did not get it right.
159 replies
64 months ago
Brilliant Herm**** Medi-Clinic!
I fell ill on the 25th of December and was rushed to Herm**** Medi-Clinic and spent 5 days in the hospital. Over and above probably saving my life, the experience for me was one of caring, competence and excellence. All the staff from the Emergency room personnel, the doctors, my surgeon - Dr van Rensburg to the X-ray, MRI and CT personnel, the nurses in the ward to the cleaning personnel were amazing. In spite of the COVID-19 crisis and the constraints and pressure on the personnel, they were without exception outstanding individuals and a well-oiled team. This hospital illustrates what South African healthcare can be. Thank you!
0 replies
65 months ago
Still no feedback from Fedex in spite of commitments.
I have created a detailed report on Hello Peter on the 11th of November 2020, and received a quick update from FedEx that hey will look into it and that somebody from FedEx will be in contact with me. See https://www.hellopeter.com/fedex-express/reviews/parcel-lost-in-february-2020-and-no-customer-service-from-fedextnt-3278072 for details of my original complaint. I quote: "Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order. Regards, Melanie" Unfortunately, there has been no contact from FedEx to me regarding this situation more than a month later, my issue has still not been addressed, and we are in exactly the same situation as one month ago. No information, no feedback and my package that I ordered nearly a year ago and have paid import duty on already has still not reached me.
165 replies
66 months ago
Parcel lost in February 2020 and no customer service from Fedex/TNT.
In January 2020, I ordered a few small items that were not available in South Africa from a company in the UK. The items were shipped via TNT (Now Fexed Express) on the 13th of January 2020, and I was notified on the 16th of January that the items were cleared through customs and that I had to transfer an additional amount of R 726.55 to TNT to covered these costs and for an additional administrative fee. I transferred the funds on the 30th of and sent a Proof of Payment to TNT on the day of the payment the 30th of January 2020. On the 6th of February 2020 I received a notification that the goods were not yet in the country after following up with TNT why it has not arrived yet. I tracked the shipment online and after seeing that the shipment has arrived in OR Tambo, recieved no further communication till the 19th of February when I received an email from TNT UK to ask if the goods were delivered. I confirmed that it has not been delivered yet. I since then followed up several times with TNT in South Africa and in the UK, and sent communications in April, July and finally contacted TNT in South Africa on the 25th of September and spoke to their Support in an effort to track down the undelivered parcel - only to find out that they were no longer TNT but Fedex Express. My last communication to TNT/Fedex was on the 9th of November 2020. The last communication to me from anybody at TNT/Fedex was on the 19th of February 2020, and my parcel is still missing. I have now reordered the items so that I can continue with the restoration work that o am doing, and requested that the package not be shipped by Fedex. Needless to say, I am disappointed by the fact that my originally shipped package has disappeared without a trace, but am distraught that Fedex/TNT have not provided one iota of service since the last communcation on 19 February 2020 in spite of several attempts to reach out to the. It is mindboggling that an international company of the stature of Fedex could allow a customer's parcel to disappear, and secondly not communicate to a customer who has been failed in such a spectacular way for a period of 10 months.
165 replies
114 months ago
Double-billed after upgrading to more expensive package
<p>I have migrated my Vodacom package from a Red advantage to a Red VIP package, but in spite of getting no credit during the migration month, have been double-billed during November. I explained this during October when I saw my bill was double what it should be and visited a Vodacom Service Centre, where I was assured it is resolved, and called the Accounts department again during October, but to no avail. After recieving my 1 November bill, I noticed that his has not been recitified, and tried to call the call centre and 111. I left a request to be called back, but nobody called me back. It is disconcerting when being on a top Vodacom package that this level of service is what I an receiving.</p>
224 replies
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5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
5 (83.33333333333333%)