KD
Kholiwe D
Active since Nov 2016
4
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4 reviews30 months ago
Delayed response by Bidvest Insurance
We having a maintenence plan for our audi a3 sedan with Bidvest Insurance since May 2022 and we never claimed from it until now on the 30th October 2023 our car was diagnosed with breaking system problem and we submitted a quote to Bidvest and to date they still haven't done a thing about it. I have been following up with them by telephone calls every 2nd day and only when I am calling them I could notice that they only attending to it when I call them. And they will request us to send some missing documents and we sent them immediately but no action from their side to date. I mean we are paying insurances so that if something happens we are not inconvenienced financially and personally but if it take more that 9 working days for them to attend to it, what's the point. Worst of all I called them again this morning and I was told my claim is with the assessor and i requested to talk to their manager and I was put on hold for more 15minutes and I decided to drop the call. Kholiwe Duma
131 replies
43 months ago
3rd party claim not taken serious and Zenith Insurance lawyers WELGEMOED ATTORNEYS decided for the insurance not to fix my car saying its my fault whereas the person who bumped my car acknowledges it is his mistake and taking full responsibility
So the guy from Camperdown company in Rustenburg mistakenly bumped my car from behind in a four way stop, we exchanged contacts and everything, the guy acknowledged and took full responsibility of his mistake, did the statement and submitted a claim for both his car and my car to his insurance (Zenith through Nedbank Insurance). Nedbank forwarded the 3rd party claim to Zenith insurance and Zenith sent it to their lawyers Welgemoed Attorneys who are now responding to me that "Our client's driver confirmed that you made aa sudden emergency stop, approximately 3/4 lengths from the stop street, kindly confirm the reason you made the sudden emergency stop." I the responded to them that there was NO sudden emergency stop from my side as the incident happened in a four way stop and were 2 cars in front of me and I stopped as usual . The frustrating part with the whole thing I am the one who is following up with every about this, its been more than a month now. I had to call these lawyers to alert them that I responded to their e-mail and even sent a follow-up e-mail requesting a final outcome, a week later, there was still no response from them or Zenith. I had to call them and inform them that I responded to their e-mail and I am awaiting feedback, that's when they told me that they are not going to fix my car because of the reason they stated in the original email. I requested that they respond to their client who submitted the claim so He is aware that they decided not fix my car , then they told me I can inform them myself referring to the e-mail they sent. The frustrating thing with this whole situation is that Zenith in not informing their client that they are not going to fix my car. I am the one one who must do all these back an forth communications but I am the victim in the whole situation and worst part, the person who bumped my car is accepting and acknowledging his error but his insurance is having their own version of the issue.
0 replies
112 months ago
Dispute unresolved- Insurance company not taking accountability for damaging my car
<p>On the 14th of may 2016 my car broke down in Brits North west, I called my insurance company Budget Insurance and informed them. They sent a mechanic with a tow truck to check what was wrong with my car, of which they could not see. My car was towed to the storage area in Brits and was to be towed to Kia dealer in klerksdorp on Monday the 16th. Before the tow service could tow my car a checlikst was done. My car was delivered to a car dealer in klerksdorp. Two weeks later my car was fixed and I went to collect it. When i arrived at the dealer and was about to take my car I noticed it has a huge scratch on the right hand side from the front fander all the way pass the drivers door to the back passenger door to the top of the back fander. I asked at the car dealer and they told me they recieved it with the scratch the day it was towed in. I called my insurance and informed them that the tow service they sent scratched my car and I was asked to send an e-mail with the picture of the damage of which I did, and that was on the 4th Jun2016. My case was then escalated to damage technician at Fisrt group. Since June till September there was no responce from the technician until I sent a follow up e-mail and only then they asked me to send a checklist from the tow service and the one from the car dealer. I sent the checklist and again there was'nt a response. Early Oct I sent another followup e-mail but with no luck. I then decided to call budget, at which the day I made a call to budget I was put on hold for more than 2 hours being transfered from one department to the next until I demanded to speak with the manager only then i was put through to the lady who said she was a supervisor who then asked me to forwdard her the e-mail conversations about my complaint ,and I did. Following day somebody called me and my case was referred back to First group where I was asked to submitt the checklist again and after I did I was told that the checklist by the tow service, I signed and aknowledged that my car had scratches before it was told.I responded and explained to them that the scratch they talking about is a minor scratch on the left side of the car, there is nothing ticked on the right hand side and the technician decided not to respond. I made a follow up e-mail a week later asking thier final decision on the matter of which I was told to take the issue with my insurance. I sent several e-mails to dispute resolution department at budget and only recieved the automated e-mail aknowledging them recieving the e-mail and that someone will attend to it, but stil to date I am still driving a car with a scratch that was done by the tow service sent by my insurance and my insurance company is not taking accountability for the matter.</p>
56 replies
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