Active since Dec 2016
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3 reviews6 months ago
Afrihost has been charging me since 2016 for Afrihost Plus+ and refuse a refund.
They have been debiting me R99 to R109 for a redundant product called Afrihost Plus+ which was an add on product linked to a sim card package. I cancelled the sim card in 2016 and they have continued to charge me every since. That's over R10k They refuse to refund me for a product I cannot even use and I got zero response from the accounts@afrihost.co.za email. I sent two emails with no response. Another classic case of a big company that does not care because I am just 1 of millions of clients. I will be taking my R1500/month business elsewhere.
0 replies
73 months ago
Great service and super fast response.
I usually check Hello Peter before using a service and every now and again one gets good service which is seldom posted on here. Had excellent service from Evonet after reaching out on Facebook because I was struggling with my fiber. I was contacted within 15mins and dealt with Michael who deserves a mention for his knowledge and patience. We found the problem and resolved it. Very happy with this ISP.
0 replies
114 months ago
No service, no communication, unfair cancellation fee, robbery.
<p>Signed up for a10gig WIFI contract. The network was shockingly poor with the connection constantly dropping, I had called numerous times to the technical department then eventually gave up and submitted a request for cancellation. The technicians I spoke to admitted that there is problem with the network. According to their policy, someone was supposed to contact me within a 21 day period from when I submitted the request. This did not happen. My contract was terminated on 21 Nov without my knowledge and without any telephonic or written notification. I only discovered this when I called on 2 Dec to complain again that the network was down when in fact my contract was terminated. I subsequently requested a call back from the team leader, the call did not come. In fact I have requested call backs previously that have never ever come. I called again later in the day and requested in writing a notification that my contract had been terminated. I did receive this request, furthermore, the email I received stated that an amount of R 1870.31 is outstanding and would be debited on 31 Dec. I assume this is some sort of cancellation charge but the retention department does not take calls, so to date I have no clarification. I feel robbed, I have been paying for months for a contact I cannot use, to be further penalized without discussion or communication is even worse. Furthermore, I was debited the monthly contract fee for December despite the contract being terminated in November, so I guess I have in fact been robbed.</p>
56 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
2 (66.66666666666667%)