Active since Dec 2016
6
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6 reviews6 months ago
Katcher
Returned a katcher item which was sent for repairs, the customer care did take some time to answer but when they did they were very quick and efficient. They kept me updated on the repair and was done quick. Thanks to two people who assistanted in making the process fast who are Miss/Mrs Wendy Matthyssen and also Chantel Naicker. Thanks for making things go smoothly and also delivering it as I wasn't able to fetch it. God Bless you.
71 replies
37 months ago
They are quick and e...
They are quick and easy with customer care and assistance
53 replies
73 months ago
Telkom LTE 24HRS Service unknown users added to my router
For the past year or so we were forced to switch to LTE Internet since telkom told us that they not going to fix our landline cables, we then took the LTE Internet option as we needed connection in March 2019. The connection is absolutely horrible, because every few minutes the connection is down and all devices are connected and it even says connected but there is no internet. Some times we only get internet for a few hours a day and they had told us its better to take the 24hrs option as it will be on everyday all the time, but it isn't and to top it of it's R899pm and we hardly get anything to use. In February 2020 when I had called they said it was down due to loadshedding and the towers are off and this is the reason for no connection at times, then when i called again in March 2020, they made an excuse that it's because people are stealing the batteries used to keep the tower on during loadshedding, now in April 2020 when I called they said due to high volumes of users during lockdown was their new found excuse. All we get is excuse after excuse after excuse from telkom and doesn't solve the issue, we are paying for few hours of internet when we suppose to enjoy the connection the entire day, everyday....when it rains there is a problem, when it's windy there is a problem, we pay and hear excuses, however if I had to call and tell them I can't pay my bill this month because of a problem they wouldn't care and just disconnect your service so why should be so compliant with their excuses, we paying for a service not excuses. I also noticed that on my software connection page for my router shows current users and the number of users doesn't match the number of devices i connect with the wifi, I then investigated and turned off all devices wifi and noticed there are unknown users still connected to my router, I changed the password and still there it was, still connected....how is this possible. I think telkom has connected unknown users to us paying customers, because I can't account for those devices connected to my router....also it happened just after I had called telkom and the day after there was no internet at all and suddenly it is on with more users, I am not sure if this is what occured because of telkom, but it seems pretty fishy that after my call there are more users on my router which are not from my devices especially after the consultant said it is due to high usage volumes of users. Why should we pay and others enjoy, they should pay for their own internet or telkom should lower their internet prices so more users can pay and have the same service. This is unfair. This needs to be investigated and calling telkom with these issues are useless as they always have some lame excuse and even when you put your point through it is to no avail. For those also using telkom LTE service please check if the amount of users are correct and not gone unnoticed.
0 replies
73 months ago
Telkom Internet unknown users added on my router
For the past year or so we were forced to switch to LTE Internet since telkom told us that they not going to fix our landline cables, we then took the LTE Internet option as we needed connection. The connection is absolutely horrible for every few minutes the connection is down and all devices are connected and it even says connected but there is no internet. Some times we only get internet for a few hours a day and they had told us its better to take the 24hrs option as it will be on everyday all the time but it isn't and to top it off it's R899pm and we hardly get anything to use. In February when I had called they said it was due to loadshedding and the towers are off and this is the reason for no connection at times, then when i called again they made an excuse that it's because people are staling the batteries used to keep the tower on during loadshedding, now in April when I called they said due to high volumes of users during lockdown was their excuse. All we get is excuse after excuse after excuse from telkom and doesn't solve the issue we are paying for few hours of internet when we suppose to enjoy the connection the entire day everyday....when it rains there is a problem, when it's windy there is a problem, we pay and hear excuses, however if I had to call and tell them I can't pay my bill this month because of a problem they wouldn't care and just disconnect your service so why should be so compliant with their excuses, we paying for a service not excuses. I also noticed that on my software connection page for my router shows current users and the number of users doesn't make sense, I then investigated and turned off all devices wifi off and noticed there are unknown users connected to my router, I changed the password and still there it was, still connected....how is this possible. I think telkom has connected unknown users to us paying customers, because I can't account for those devices connected to my router....also it happened just after I had called telkom and the day after there was no internet at all and suddenly it is on with more users, I am not sure if this is because of telkom but it seems pretty fishy that after my call there are more users on my router which are not from my devices especial after the consultant said it is due to high usage volumes of users. Why should we pay and others enjoy, they should pay for their own internet or telkom should lower their internet prices so more users can pay and have the same service. This is unfair.
0 replies
114 months ago
Horrible Management and Customer Service
<p>I had bought a samsung galaxy j1 mini from Game store in pavilion on the 26 November 2016 and the camera stops working on the 10th day of purchase and when I had requested a refund or exchange they simply behaved flippant with our complaint and had told us to go down to the other end of pavilion and get it checked by a technican in MTN this was utter nonesense, the guy had checked it and tried to fix the problem but it appeared to be a problem with the camera itself or the motherboard as he stated and said he can send it for repairs and we said we will go back to Game as we want a new phone since it has only been 10 days old and a manufactioning fault. When we reached Game again we Spoke to Jayshree Maharaj who even though polite but not very helpful eventually sent us to the returns counter and even there was not able to help, we had requested to speak with the manager Pravin who also behaved very flippant with the matter and told us they can't replace unless it goes to Samsung and they report back to Game and replace the device if they deem it. We had left it there for an assesment but however if we had purchased this item at another store apart from Game we would have been replaced with another device or refunded as it was only 10 days old. Very Very dissappointing and poor customer services from Game. If there is such a problem occurring regulary with these types of devices they should atleast have an in store technican or an agreement with their suppleirs to handle these sort of problems especially if it was not damaged by the customer. Would hope this will change with Game but I doubt any action will be taken. Never purchasing Goods from Game again.</p>
56 replies
114 months ago
Quality Service
<p>I had the pleasure of finding that this website Affinity Health, had an online consultant and didn't take me much time to find out the details i needed for the cover i needed. The person named Kim was very helpful and attentive, sent me just what i needed and very quick on response. I would rate her 9 out of 10. </p>
56 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
2 (33.333333333333336%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (50%)