Active since Dec 2016
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5 reviews14 months ago
Bad service and crazy prices! Stay away!
I had a basic accidental pet insurance plan with Dotsure which cost me R192 per month. I decided I wanted to upgrade my package as I could afford to pay a little more and wanted some cover in case my dog gets sick, because the accidental package does not cover illness. I then asked for a quote and was told that on the basic plan I will be paying R385. This is after I was told that the basic plan is R200 per month. When I start to analize the costs calculating the basic plan and the add-ons, I did not get to that amount. I was then told that the basic plan is R200 but for my dog it is R219 as it is a risk based assessment. When asking what risk my dog poses as he is young and healthy I was told that he poses no risk but that is just the way the package is set. Then I go into detail with the add-on charges and I am told that the sub-limit buster which cost me R45 will now increase to R109! That is more than double of the current amount. I then get a quote from another insurer for R225 with a lot more benifits so I decide to cancel with dotsure. I was informed that they need have opened a card for cancellation but need to confirm telephonically. That was 09:00 this morning. It is now 16:26 and I have still not received a call from them to process my cancellation. I will NOT recommend Dotsure as a pet insurer.
53 replies
14 months ago
Great service and affordable prices
I asked for a quote for Pet Insurance from OnePlan as I was unhappy with the insurance company that I was with. Duncan Murse called me and helped me to compare plans, explained the benifits and gave me a wonderful package for Pet Insurance. Duncan was very friendly, very helpful and answer all my questions to my satisfaction. He went through a lot of trouble to help me and make sure I am 100% satisfied. Thank you Oneplan and Duncan Murse for the great service and affordable packages.
53 replies
32 months ago
Worst service ever!
I have had troubles with them from the start and was hesitant, but gave them the benefit of the doubt. After eventually receiving my machine things went well, however I recently cancelled my contract and was contacted to confirm the reason for cancellation etc. After they accepted my reason they informed me that they have a 30 day cancellation policy with which I had no problem and they would come and pick up my machine on 31 August. I requested that they come and pick it up earlier as I still had 2 empty bottles that needed to be credited to my account. I received an answer that they could not pick it up before 31 August due to the 30 day cancellation policy. After the machine and bottles were picked up, I was billed and the 2 bottles was not credited. I sent an email and received a response that it was escalated to management. I heard nothing for days and after following up once again I received an email last week Friday on 8/09/2023 stating my account was credited and they needed my banking details to do the refund. I immediately rep**** with my details and still have not heard anything from them. No feedback whether my email was received or when the refund will be processed and paid. Aquazania needs to train their staff in customer service! They deliver the worst service ever!
0 replies
38 months ago
Very Poor Service From Ceres Rail Company!!
I booked 4 tickets for 17 December 2022 but was unable to make the trip as I got sick and was hospitalized. When enquiring whether I will be able to get a refund for my ticket, I were promised that the ticket would be refunded. More than 2 months later, I am still not refunded. According to the communication I received on the 21st the refund had been done according to Ceres Rail Company, however no refund is displayed in my bank account. If I do not follow up, I receive no communication. This is very very poor service from Ceres Rail!
0 replies
98 months ago
Payment nightmares
I am utterly disappointed in Cell C as a company. They force one to have a debit order and then deduct on any date as they please, although they ask you to specify a date. They rarely stay with the date specified so one is forced to pay the money into the bank because they do not have the facility to pay the money at the branches and they refuse to cancel debit orders for eft or cash payments. So when one goes to the banks at the end of the month it is overly full and I decided to pay my account at the ATM. The amount was R 201.00 and considering they do not take coins I paid only R 200.00. Thereafter they tried deducting R1 from my account and due to personal circumstances there were no money available in the account. Now they want us to pay in R75 penalty fee for a R1 debit order. How is that logical? Could a small amount like R1 seriously not be carried over to this month's account? How does any company explain to deduct a debit order of R1? And when making an enquiry the store clerk was very arrogent and unhelpfull. This is not the kind of service expected from a celphone provider. I have been a prepaid client of Cell C for a long time before taking the contract and I could not be more disappointed and regret that choice any more than I do right now. I will definately not be upgrading my contract with them when it ends.
53 replies
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1 (20%)
4 Star
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1 Star
4 (80%)