Active since Dec 2016
9
Reviews
0
Industries
Reviews
9 reviews81 months ago
Bundle not activated.
This morning my data ran out, so I purchased a 7 day R49 1gig bundle which did not activate but went off my account and then another that still did not activate but went off my account. This is extremely infuriating and I just lost R100! It's either Vodacom rectifies the issue or they refund my money.
0 replies
90 months ago
Putrid Customer Service and Food
Nino’s Restaurant Umhlanga Gateway. Our team hosted a little year-end lunch at Nino’s, we prepaid for our meals etc. and we were highly dissatisfied with their services and here’s why. Load-shedding – The load-shedding schedule was posted and revised on the 14th of June 2018, at arrival we were told that it was load-shedding and they were unaware of the times due to only receiving the message a few minutes earlier but according to other stores in gateway, load-shedding had been experienced during the week of the 30th November 2018. Secondly, Suhaifa (Nino’s Employee) had assured us that there is a generator and we had nothing to worry about. Customer Service - After being lied to by the Lady about having a generator, the manager (Charles) was called to ask what was going on and whether we will be served on time due to transport arrangements for 14h00PM. He then assured us that we have nothing to worry about and he’s working on a plan. Our food came, and 15 people had experienced the following: • Vomiting after eating the chicken • Pre-boiled pasta which was cold and wet • Rubbery boiled beef patties • Chips that have been drenched in oil Now, if they were unaware of the load-shedding, why was the food pre-cooked? If the manager knew that food wasn’t going to be cooked properly and is well aware of the salmonella outbreaks happening in KZN, he should’ve surely told us to come another time or refund the money that was pre-paid to protect the image of his business and his consumers but instead he provided us with food that was distasteful and made our colleagues sick. As the good people that we are, we decided not to complain through social media networks but to rather liaise with the head office first and arrange a civilized agreement on how we will be reimbursed. In doing that the operations manager (Ruth) offered us a cup of coffee and a voucher for the food that was not touched. Angered at this response I will be contacting the ombudsmen of Nino’s, I will be demanding a refund of all 15 meals as well as a letter of apology for their disgusting customer service. If these demands are not met by the end of this month this matter will be taken up. Reasons as to why we chose this place is because they offered variety, their menu’s looked good and they were halaal, as a Muslim I am absolutely dissatisfied with their treatment.
0 replies
98 months ago
Pathetic service.
So I wanted to compare prices because I wanted to purchase a camera and before purchasing it either online or in stores I wanted to have a look at the camera. So I asked the Indian man at the counter in the pavilion store if I could please have a look at the camera and he refused because he had assumed that I had already purchased the camera online. Firstly, whether a customer has made a purchase elsewhere or not, you should always treat them with respect and kindness and provide the services that the require and not refuse to help them because you as the employee feels it's unnecessary. I found the services pathetic and I will be notifying people to not use the pavilion Westville branch as they are not helpful in anyway.
0 replies
99 months ago
Not loading monthly airtime
So I upgraded to the S8 last year August sometime and with the upgrade I got a j5 prime with a SIM card that includes R110 airtime. Today I used the sim card and there was no airtime. This isn't the first time I had problems with Vodacom. Last month I raised a complaint with them about my airtime finishing without it being used and nobody got back to me. If Vodacom could just please address my issue it would be great.
210 replies
101 months ago
Out of airtime on the 1st of january
Vodacom has done this many times before, where they deplete my data without even informing me which is one...I bought 200mb of data this morning and R180 of airtime is finished? This doesn't make any sense because I use Wi-Fi...only when I needed to make an urgent call I realised my airtime is finished!.. I manage my data usage properly because of previous situations of Vodafone just depleting it. My account should be refunded immediately because this is enough.
210 replies
112 months ago
No help.
<p>I had written a review about the bad service about vodacom and still no one has responded. Please can someone follow up.</p>
56 replies
112 months ago
Constantly depleting data and airtime without any warning.
<p>This is probably the sixth time I've had to complain about vodacom and them depleting my data as well as my airtime. It is the second of February and already my monthly data and more than 150 rand worth of airtime has been depleted. My social media sites are all logged off as I am aware of apps being open and taking up data. I also put my data off as soon as I'm done with my phone. Normally vodacom will notify me when my data is about to deplete but they never. Please treat this issue with great urgency. </p>
112 replies
113 months ago
data & airtime being depleted timelessly
<p>I get 500mb of data a month plus I buy 1 gig after the second so it doesn't run out. It is the 6th of January an already my airtime and data has been depleted. This is highly unacceptable, not so long ago I had the exact same problem. Please can you treat this with urgency. </p>
112 replies
114 months ago
Data issues
<p>I bought R29 airtime to buy 100 MB of data...I sent a message on WhatsApp and put my data off.. Now that I put my mobile data back on I saw that my messages weren't being delivered so I checked my data balance & it was zero. This is not the first time it happened to me, the last time it took 200 rand worth of airtime in half a day. I monitor my data & I didn't use any of my social networks today for it to get finished withing 15 minutes.</p>
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (100%)