WC
Wilfred C
Active since Dec 2016
4
Reviews
0
Industries
Reviews
4 reviews33 months ago
MTN Upgrade Disaster
I was notified via sms in June, that I could upgrade, although the date is actually august 2023. I called mtn to perform the upgrade. This was completed and I received the new talk time etc with the monthly cost of ± R250. Nowhere did they inform or mention to me that I had to pay the outstanding "Remaining device charge" of R1226.09. I also requested them to remove a data ****le. This was not done. I went to the MTN store and they requested I contact MTN again. This person could not assist and when I ask to cancel the contract I received the following email: Number : 2783******x Cancellation fee : R229.19 Outstanding balance : R2248.16 Monthly payment : R190 VAT 15% : R 400,10 Total : R 3 067,45 The above fee is valid for 7 days. Kindly contact the Retentions Department on the number 135 within 24-48 hours of making a payment or email as payment needs to reflect before we can proceed with the cancellation. What kind of service is this?
0 replies
109 months ago
Highly dissapointed
<p>As from beginning of January 2017 I was communicating with the company on medicine I needed in advance for my daughters that needed to travel to America for a period of 9 months. I received the process to follow in writing from them and approval for medicine that I had to pay in advance from my own pocket was received on 16 February 2017. The first 3 months chronic medicine was paid to the supplier, Medipost directly and I then started the process of getting my refund for the medicine of plus minus R6 500 in total for both my daughters for the remainder of the period. The one communication indicated that the proof of invoice must be supplied and the other monthly claims must be submitted. Various written and telephonic enquiries were lodged with promises but no results to try and obtain my refund as per the indicated process.</p> <p>Five weeks ago I was promised by the company that all has been approved and I will receive full payment on Friday 15 April 2017 for the chronic portion. After a 2 week period no payment was received and I escalated the matter to a manager.</p> <p>A personal commitment was made from the manager to handle the matter. After another 2 days of no feedback I contacted him again and he apologised for no response and again committed handling the matter personally. A few hours later the consultant called me and confirmed re-submission and confirm all will be sorted out. As from the last time I discussed on 1 May 2017 no communication from anyone in Momentum was received even though written communication was send to the company.</p> <p>On 9 May 2017 I contacted the manager twice and he was not available. I was able to speak to a consultant who informed me that my claim was declined. I as a client had to supply again all references and proof of communication and now we are starting again where I was on 16 February 2017. I have no comfort in getting the matter resolved as I received to many promises and commitments without any delivery.</p> <p> This is unacceptable service and I am very disappointed in different standards and communication from my provider.</p> <p> </p>
112 replies
111 months ago
Bad Service
<p>NuHorizon excepting funds for services to ensure appointment while aware it will not be possible.</p> <p>I followed up with NuHorizon up to director level on 4 occasions money that was accepted for arranging employment with RSC in America that was cancelled 48 hours before my flight.</p> <p>A mail was received to inform me I breached contract as I never declared my epilepsy condition and this the reason I was taken of the program. </p> <p>I provided proof that NuHorizon was informed upfront (before money was paid or medical exams were done) and still went ahead allowing me to pay them for a services. </p> <p>I requested the refund of my money as well as the withdrawal of the statement of me withholding information. </p> <p>After 4 attempt over a week period no response.</p>
56 replies
114 months ago
Outsurance Claim Nr 144576135
<p>I would just like to thank Nicky Bohmer (Outsurance Project Manager) and Sipho (Masilela Enterprises) for the excellent service that we received during the recent flood damages.</p>
56 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)