RG
Rajend G
Active since Dec 2016
4
Reviews
0
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Reviews
4 reviews77 months ago
Customer Service at it's Worst - corporate bullies at their best...risking lives, whilst happy to take more of your hard earned money!!!
My recent experience with Makro has made me question whether it is worth my while buying any in house brand of theirs. I bought a Campmaster Trailer (2017) from Makro. After very little use (the "vent spews (rubber hair) on tyres still visible), the welds on the trailer began to fail. I only noticed the failed welds when I wanted to change the bulb of one of the tail lamps that had just burnt out. To top the weld failures, I discovered that the tail lamp cover was glued on by the manufacturer instead of being *****ed on. Very frustrated, I contacted Makro explaining the problem to them. I was informed that Campmaster trailers were built by challenger and challenger had liquidated themselves and now Makro was dealing with another service provider who's details I was given. During this conversation, I kept thinking how is this my problem and not Makro's. Nevertheless, I phoned the new service provider who said they could not help me, as they needed Makro to contact them. Again very frustrated, I contacted Campmaster once again. Now I should tell you that the Campmaster call center is outsourced and to get anything through the system is extremely frustrating. They had no records of my previous communication. The new guy "Mokgophe" vowed to help me. I stressed to him that I was going away on vacation and needed the trailer fixed ahead of that, which he agreed to and asked that I drop off the trailer at Makro. I dropped off the trailer immediately. The trailer was inspected by Makro's service provider and the recommendation was that I continue to use the trailer and repairs will be done in the new year. I phoned Mokgophe, explained that this was not acceptable and I wanted to escalate the matter. I was then contacted by the manager who asked me why I did not accept their proposal. I explained that there were 2 main reasons: 1. The lights did not work and I was unable to change the bulbs. 2. Only 2 welds held the trailer box on the A frame and the trailer was inspected in a static state. The rocking motion of the box whilst the trailer is in use could see the box coming off and who could tell what the result would be. She said that the buyer would contact me immediately. In the mean time, the date I was going on vacation was approaching fast. Six days later the buyer (Craig Anderson) phoned me saying that Makro would not be able to meet my deadline and needed more time. This would have not been required had he phoned me when he was supposed to. I postponed my trip, cutting out the visit to my family, in order to facilitate Makro's request. The trailer, as promised, was ready for collection on the revised date (my revised travel date). When I went to pick up the trailer, the lights did not work. The welding that was done was shocking with weld splatter all over the place and pitting holes where moisture could build up causing corrosion. The original lamp covers were replaced with smaller lamps and pop rivets used to conceal the holes left by the original lamps. My disappointment and frustration continued. I had to make alternative plans to carry the luggage required for our vacation. We sent an email to the Makro CEO, Doug Jones, in an attempt to escalate the matter. Craig immediately phoned me to apologize indicating that the incorrect voltage bulbs were installed and they would sort this out. Frankly it was too little too late. I explained to him my other concerns. He offered an upgraded trailer at a reduced price from R40000 to R32000. Frankly, why would I need this upgraded trailer, if the original was fabricated to required quality standards and how was this a proper resolution. All that would happen was that I would pay for 2 trailers and Makro would win once again. I rejected this, indicating that at best case they could take the original trailer and I was prepared to split the difference between the costs involved with my original trailer and the R32000. This was not accepted by Makro who said that time was against this matter and they will look into the concerns raised with trailer in the new year and a 3 month warranty would be provided. The final insult came when I then got a call saying that I must come and pick up the trailer, the lights on the trailer work fine and that I must get by vehicle checked. Time not being on my side due to Makro treating this whole process as TRIVIAL with no sense of customer engagement / satisfaction, I am forced to pick up the trailer and hope next year works out. Doug Jones, the CEO, was copied, however chose to remain silent. My only hope is that he is driving the matter in the background. I have to wonder if these people would subject their families to the possibilities that come with using a substandard trailer. SHODDY SERVICE. Who cares if CHALLENGER liquidated. I bought a campmaster product, a Makro in-house brand. This is just not my problem!!!
105 replies
91 months ago
Awesome service
Excellent service coupled with great attitude. I was in the market for a fishing drone and was put into contact with Elotshop via the drone forum. I spoke to Jean who clearly gave me the impression that he was not in the business of making a quick buck but was rather interested in me getting what I needed. He had several units for sales, however referred me to one of his cheaper units seeing the nature of my use. I eventually settled on the Phantom 4 pro V2.0 and was given a great deal and advised all the way until the unit arrived in Gauteng at my premises. I have a new found respect for e-Commerce businesses after my experience with Elotshop. I must say I was initially apprehensive given my experience with these sort of businesses and procrastinated whilst doing research on Elotshop. They come highly recommended and are listed in the Flymag. Once I convinced myself to go ahead with Jean from Elotshop, I have had no reason to look back. I recommend very few businesses but I am glad to say I do recommend Elotshop and know a few of my mates who are ready to buy from Jean. I know from where I will be getting my accessories and next drone.
0 replies
102 months ago
Total Disregard for Customer Service
I took out a month to month contract with Vodacom Chatz Sunninghill earlier this year and was advised that the contract can be terminated at any time. Even so although the month to month contract option was selected, the sales consultant and I added a further note clarifying the contract terms in anticipation of the launch of the new iphone. The phone ordered for me by the branch has arrived, however they have been struggling to load the contract for me. The Vodacom system shows an expiry date of 01/11/2018 and does not allow any changes to my contract. The lady at sunninghill, Karen, who is very helpful says she is struggling with Vodacom IT which is no surprise to me. At the inception of my contract I was left with no phone due to the vodacom IT (so I was told) dragging their feet. This problem has re surfaced and has been going on for 3 days. As the sales consultant in the sunninghill branch was getting no joy, I phoned the call centre who was extremely rude to me and then cut the call. They said that I was sadly mistaken and when signing a month to month, the contract goes on for a year. Even if this was the case, since I had taken the contract out earlier this year, how does next year November feature. My contract should have expired at the beginning of November 2017 based on communication between myself and the vodacom branch. Sunninghill vodacom escalated the matter (Ref: 1- ********** 421256 – Service Request), even to Beverly Butts (Regional Manager) who has remained silent. I approached the Sunninghill office once again today to speak to the manager and was told that he was not in but the matter was escalated and he would be meeting with Ms Butts to resolve the issue. I asked for Ms Butts details so she phoned the manager who said that he will phone me by close of business. I nonetheless got the email address of Ms Butts and sent her an email explaining the situation. Like expected neither did Ms Butts make an effort to answer my email nor did the manager of the Sunninghill branch get back to me as he promised. Currently I have no really functional phone as my month to month contract was only air time in order to avoid complications which I am in any event having. My number is locked in with Vodacom under false pretences. Second case of deception. I was provided quotes for the contract yesterday. Red Classic + including phone at R1599/month to which I agreed. I am told today that Vodacom made a mistake and the new amount would be R1899/month although the R1599/month is available but they have decided to reserve that amount for businesses only after communicating the amount to me. I find this deceiving and will not accept the higher amount as a figure was quoted to me and it is obviously profitable and they offer it to a select few. Vodacom has locked my number with them and even if I would change providers now, I would go to the bottom of the list with any other service provider for the new phone in question. I placed my order with vodacom 5 months ago and the sales consultant is fully aware and obviously has the same interpretation as me w.r.t the contract otherwise she would not have tried to load the new contract as well as send me the correspondences like she did. I am deeply disappointed as no one cares and their customer care simply sucks and is rude.
420 replies
114 months ago
Poor Service and Execuses
<p>I recently (wednesday) performed an upgrade with Vodacom. My wife at the same time ported from another service provider to Vodacom. I received a message yesterday from Vodacom asking that I phone them. I phoned and the gentlemen was unhelpful saying that there is no need for me to phone and the order was placed and I must wait. After insisting, he switched on his computer and discovered that he was wrong and need to capture the sale. After 40 minutes on the phone with him, he asked for my contact details and said he would phone me back. Late yesterday, I had heard nothing and phoned the very same number for escalation. The lady who answered said the gentlemen has done nothing and she would get hi to phone me. No call. I called this morning for and escalation, after waiting 20 minutes, no manager but the guy who strives for poor service. He apologised and said he would sort out in the next hour. Again nothing. I once again phoned for escalation. The lady kep me waiting for close to an hour and then said the manager is on another escalation and he has sorted the order and the phone will be delivered on Monday. I asked for the order number and details of order. So I am getting a ROSE GOLD phone instead of a Space Gray unit as indicated by the 1st consultant. I queried this and was told that I can reject the delivery and cancel my upgrade with no consideration that I will be on leave next week and I require the phone. I cannot get hold of a manger and all these consultants do is protect each other.</p> <p> </p> <p>A very DISGRUNTLED CUSTOMER</p>
112 replies
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1 Star
3 (75%)