DK
Dineo K
Active since Dec 2016
7
Reviews
0
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Reviews
7 reviews20 months ago
Bad customer service at Land Rover Menlyn
I have experiencing poor service at this branch for the past 4 months. I took my car in for service in April and gave them a list of things to check, it took them over a month to get parts they didn’t even give a courtesy car so I had to pay for a rental deposit as they claimed they didn’t have cars for customers( only because I’m a young black woman I was not taken seriously). After I got my car back it now had new issues which were not there when I first took it in, I took it back to them for the 2nd time and they still told me about parts and even though I told them I was not comfortable driving the car in that state they insisted it was safe to do so, I finally got an appointment to bring the car back in for the 3rd to correct what they messed up. My car has been with them since Monday, since yesterday I have been calling to get feedback but the customer consultant never got back to me until today after I called several times, now they still haven’t fixed the problem and they claim it’s something else. Please help as I am frustrated and distraught about the service I’m receiving from them.
0 replies
24 months ago
Bad customer service at Land Rover Menlyn
I took my car to Land Rover Menlyn for service and they found more issues that required certain parts to be ordered.As a black female customer I feel ill treated by the service I’m getting from Land Rover Menlyn. They have to wait for a part from London and now I don’t have a car and I have to pay for a rental I didn’t budget for. They treat black customers different from white customers, I was told they don’t have cars to lend me as a customer. This unfair.
53 replies
24 months ago
Bad service at Land Rover menlyn
I took my car in for service on the 24th April 2024 at Land Rover Menlyn, when I got there I explained to the service consultant what issues I had with the car that needed to be checked. Later that day I called them to ask if the car was done and asked why I didn’t get any feedback and they told me they are still busy with the car I will get it Friday. Friday I get a call that the part required to repair the issue has to be ordered in London and they arranging a car for me, only to find out that I have to pay a deposit for the car hired which is an expense I didn’t prepare for; I then explained to them that I need a car as my job requires me to travel to remote sites. They insisted that they don’t have cars to lend and I have to take the rental and pay the R2000 deposit, I have had the car for over a car now but I can’t travel to remote sites as we need SUVs or 4x4 to travel on our sites. So the car was hired for 7 days and today they call again saying they’re coming to take it and I have to pay another R2000 to get another hired car.how do I resolve this?
0 replies
52 months ago
Zara online wrong order
I ordered 11 items on the Zara online app on the 26th Dec 2021, the order was delivered on the 7th Jan 2022. The order delivered didn’t have any of the items I ordered but someone else’s. I immediately sent the online people an email stating the above and went to the store in sandton the following day. The manager told me they can’t assist as Zara online is reponsible for the mess up, I then asked if the replace my items and they said they can’t I must wait for the online people to respond. It’s the 17th Jan 2022 and the matter is still not resolved.
0 replies
53 months ago
Poor service
To whom it may concern, I arrived at the departure airport an hour before at 4:45am for my flight to George, I had already checked in online the night before so I only had to check in my bag. They moved me around to over 4 counters with no assistance for over 40min. I tried to go to the service desk but still got no assistance and the ladies were rude to both me and travelling partner. We missed our flight due to poor service at all counters and we were blamed for being late and treated badly. We now on standby and our travel itinerary starts today, this affects everything and we can’t afford to spend more money for a trip that properly planned. As a client I’m disappointed and distraught by the level of poor service and assistance your staff gave us this morning. Is there anyway we can be assisted? Regards, Dineo Kotlolo
0 replies
63 months ago
Debt Collector Harassment
This debt collection consultant from Field Collections TaxiResq named Willem Pretorious was assigned by wesbank to colled my car arrears. He has been harassing and threatening me and my family nonstop, when I try to explain why I missed 2 months of my car arrears to him and his other agent Melissa they both dismissed, belittled and talked down at me. The racist tone was the worst of it all, i told them I'm trying to make a plan as my salary has been cut and all travel allowances have been stopped due to covid and they simply said its not their problem and they are coming after me. I have never missed payment of my car since I've been with wesbank for 15years, this has been a very tough and daunting time for most of us but the credit collectors are just making it a nightmare. They gave me a day notice to settle my 2 months car arrears and threatened to hunt me down even after I paid the monthly installment and tried to get a bit of money to pay the arrears. How do I even get a loan when my credit record is so bad.
0 replies
113 months ago
Hollard Funeral Cover and bad service
<p>i submitted a funeral claim for my late father last week wednesday(14-12-2016) i was told the claim would be prosessed and the funds will be paid between 24 to 48 hours after having submitted all the required documentation which i had already done,its been 6 days after and still the funds have not been paid, i have been constantly contacting Hollard with regard to this matter and ive been taken from pillar to post , ive been told the matter would be escalated and or handled as an emergency however i havent received any positive feedback and the funds have not yet been paid still, we buried my father already on sunday(18-12-2016) and i had to aply for a loan due to the incovinience, incosiderable behavior and bad service that Hollard gave me.</p>
56 replies
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1 Star
7 (100%)