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Malcolm N

Active since Dec 2016

248

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Reviews

248 reviews

Absa Insurance Company Limited

3 months ago

I reported a burst geyser and provided a quote to replace it on 18 May 2026

I reported a burst geyser and provided a quote to replace it on 18 May 2026. To date the geyser has not been replaced. ABSA Insurance does not respond to my e-mails, the WhatsApp channel does not allow for claims to be registered or matters to b3 escalated, nobody answers the contact number that was provided. I was advised that hey are busy with claims in the Western Cape and hence cannot assist me. Seems service applies to certain groups of people in specific areas, whilst I've diligently paid my premiums for the past 3 years. I've never experienced such poor service from an insurer especially on an emergency matter. My premiums should be reversed until such time the geyser is replaced.

1 reply

3 months ago

Lack of feedback

Incorrect flight details were loaded on my flight booking which I contacted FlySafair about on Monday, 18-May-2026. The necessary information was provided the same day and since then I have had no response from FlySafair. I have tried following up and my e-mails are being ignored. I wonder if the error will be rectified before my flight.

0 replies

Absa Insurance Company Limited

3 months ago

Poor response time under emergency conditions

I sent an e-mail to ABSA Insurance yesterday (18-May-2026) at 14:00 advising of a burst geyser. In the interests of time, I also attached a quote from the plumber that assessed the geyser. I received an acknowledgement of my e-mail but am still awaiting feedback from ABSA, whilst me and my family continue with no access to hot water and continued resultant damage to my ceiling and home!

1 reply

3 months ago

Ignored by Sanlam

I enquired about life cover per the information displayed on the Sanlam website. I was contacted on Tuesday, 14-Apr-2026 and endured a half an hour conversation with an agent answering a whole of questions. I was then advised that I would be contacted later the same day or latest the following day with a quotation.

5 replies

4 months ago

Inaccurate records and non-compliance

Truworths sneakily introduced an Annual Service Fee on the accounts held with them. It's best not to purchase anything on the account or from Truworths at all. Despite raising unauthorised charges on the account Truworths refuses to call their customers and insist on customers calling the call centre or going to a store. In this day and age that is ludicrous, probably implemented by a fool. My account details with Truworths are incorrect however I will leave them to their own devices to rectify it. I refuse to go to a store or incur the cost and inconvenience of calling a call centre to assist Truworths in getting their house in order.

0 replies

6 months ago

*********** staff and unprofessional service

I submitted a request in Nov-2025 for a policy to be transferred to Sanlam. All the requested information was submitted, yet Sanlam failed to act on it. I received an e-mail a month later requesting the same information, which I directed to the e-mail I sent in Nov-2025. The oversight was acknowledged by Sanlam and I was promised it would be actioned speedily. I asked on numerous occasions what would be done to make good for the poor service and my enquiry was ignored. I sent a complaint on the Sanlam website this month to which I received no acknowledgement or response. To date nothing has been done by Sanlam to action my request from Nov-2025. Every month is a month of benefits foregone as a result of the incompetence of Sanlam.

2 replies

Liberty Group South Africa

6 months ago

I sent an e-mail to help@stash

I sent an e-mail to *** a week ago and there has been no response to date. This has been the practice for years now where e-mails to this address get ignored. Despite me bringing it to the attention of the head of the division, nothing has been done about it.

2 replies

Solver Property Service

6 months ago

Arrogant and bullying tactics

I was sent a notice advising of renovations to my unit and a message I posted on the Owners WhatsApp group which was false as I have not done any renovations in my unit nor did I post any related messages on the WhatsApp group. Solver ignored my communication and assumed the source of their information is true. They failed to advise who the source of the information was and to date have not retracted or apologised for the false accusations.

2 replies

8 months ago

Theft of funds

I've sent numerous e-mails to Fidelity-ADT querying the charges on my statement and to date have received no responses. It is ironic that the people we pay to protect us from ******* are ******* themselves!

4 replies

9 months ago

No response to e-mails

I sent an email to *** on 27-Oct-2025 and to date have received no response.

7 replies

Review Distribution

5 Star

5 (2%)

4 Star

10 (4%)

3 Star

1 (0.4%)

2 Star

2 (0.8%)

1 Star

230 (92.7%)

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