MN
Malcolm N
Active since Dec 2016
244
Reviews
0
Industries
Reviews
244 reviews2 months ago
*********** staff and unprofessional service
I submitted a request in Nov-2025 for a policy to be transferred to Sanlam. All the requested information was submitted, yet Sanlam failed to act on it. I received an e-mail a month later requesting the same information, which I directed to the e-mail I sent in Nov-2025. The oversight was acknowledged by Sanlam and I was promised it would be actioned speedily. I asked on numerous occasions what would be done to make good for the poor service and my enquiry was ignored. I sent a complaint on the Sanlam website this month to which I received no acknowledgement or response. To date nothing has been done by Sanlam to action my request from Nov-2025. Every month is a month of benefits foregone as a result of the incompetence of Sanlam.
106 replies
2 months ago
I sent an e-mail to help@stash
I sent an e-mail to help@stash.co.za a week ago and there has been no response to date. This has been the practice for years now where e-mails to this address get ignored. Despite me bringing it to the attention of the head of the division, nothing has been done about it.
112 replies
2 months ago
Arrogant and bullying tactics
I was sent a notice advising of renovations to my unit and a message I posted on the Owners WhatsApp group which was false as I have not done any renovations in my unit nor did I post any related messages on the WhatsApp group. Solver ignored my communication and assumed the source of their information is true. They failed to advise who the source of the information was and to date have not retracted or apologised for the false accusations.
112 replies
4 months ago
Theft of funds
I've sent numerous e-mails to Fidelity-ADT querying the charges on my statement and to date have received no responses. It is ironic that the people we pay to protect us from ******* are ******* themselves!
218 replies
5 months ago
No response to e-mails
I sent an email to service@oldmutual.com on 27-Oct-2025 and to date have received no response.
371 replies
5 months ago
No communication, no customer service
FNB does not have any means of communicating with them via e-mail hence my post on HelloPeter. I recently posted on HelloPeter and was advised that FNB would attend to the matter. I received an e-mail with complaint reference 6861281NF from Tshepiso Mxasa advising that he will ensure the query was resolved and that I should reply on his e-mail to follow up however nothing was done since. I followed up on e-mail on 22-Oct-2025 and Tshepiso has not yet responded. I followed up on my post on HelloPeter and no response from FNB either. #BlackFriday
106 replies
5 months ago
Lack of client services and support
On 17-Oct-2025 I attempted to download my Sanlam Reality Tier Statement and the link took me to a page with a FORBIDDEN error message. I logged this query with Sanlam Reality and was provided with a response that had no relevance to the issue that I raised and my query was redirected to Sanlam Life. To date I am still experiencing issues with downloading my Tier Statement and had no received any response to the query I logged. #BlackFriday
142 replies
5 months ago
No cybersecurity or protection of personal information
I sent 2 x e-mails to Pick n Pay Customer Service yesterday and still awaiting response. The Pick n Pay/SmartShopper app is not secure at all. there is no 2-factor authentication, no notifications sent when profile details are changed or points redeemed. There has been unauthorised changes on my profile and Pick n Pay are unable to assist via WhatsApp nor have they rep**** to my e-mails as yet. Pathetic cyber security controls!
124 replies
5 months ago
No communication channel and no return/refund process
The Shopper at OneCart (Game Gateway) selected defective products and substituted for different items instead of a different variant that was ordered. The delivery was made on foot and arrived far later than the sms that falsely advised that my delivery was complete. The shopper at Game Gateway refused to take any accountability or assist with this. Messages sent on the WhatsApp channel were ignored. The goods need to be refunded and OneCart seems to have no process in this regard. They choose to ignore the customer instead. Be wary when doing business with this organisation
0 replies
7 months ago
Termination of communication on e-mail and non-compliance with FICA
I sent an e-mail to FNB weeks ago regarding a bank statement that was not received on e-mail. I got no response. The address on the September statement has changed without my knowledge. There is no e-mail address in which to contact FNB. How does FNB expect customers to get in touch with them without incurring the cost and inconvenience of going into a branch, or calling a premium charge number? Perhaps the termination of proper communication channels by FNB is intentional as it seems unauthorised changes are being made to accounts whilst making it difficult for customers to contact the bank about it. How is FNB complying with FICA if addresses are changed on their end without due process being followed?
124 replies
Review Distribution
5 Star
5 (2.0491803278688523%)
4 Star
10 (4.098360655737705%)
3 Star
1 (0.4098360655737705%)
2 Star
2 (0.819672131147541%)
1 Star
226 (92.62295081967213%)