Active since Dec 2016
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3 reviews36 months ago
Terrible experience
My list of complaints for Smart Guy are endless. The staff are extremely rude and are very unwilling to help. Our initial appointment was really good. They were very nice and professional and ready to help us. We decided on a suit for my fiancé and suit hire for our groomsmen. While we were there we tried on a dress for my brides****s and we loved it. We decided to get them made by them. They were very confident they could make that dress in the colour that we wanted. After that first appointment, everything went down hill. It was weeks before they contacted us again to come and see the material. The colour was perfect but we weren't sure about the material as it was very different to the material of the dresses we tried on. They said we shouldn't worry because they know what they're doing and it will look the same. Again, it was weeks before they contacted us again to come and take measurements. Another couple of weeks went by and we went back to try on the dresses and suits. We were told that the dresses were basically done. The last step was to put the zip in to ensure it fits properly. When we got there, the dresses were all completely wrong sizes. It seemed like they didn't even look at the measurements that they took previously. When I tried to mention my concerns I was always met with "We know what we're doing. When *this part* gets done all the rest will be fine" They never took the time to explain the process to help ease our minds. They refused to listen to my concerns, such as the length being wrong or the sleeves being too loose. Another concern was with my flower girl dresses. They made lacy sleeves way to small so the girls could not even lift their arms above their heads. When I complained I was told "That's how the material is. You don't get stetchy lace." Which I know for a fact is not true as I had a lot of lace on my own dress. Every single concern was just brushed off. When we came for what was supposed to be our final appointment, they brought out the big boss, I think her name is Annemarie. This seemed to be a tactic to scare us into keeping quiet and just accepting what was done. I was again vocal about my concerns and was met with extreme rudeness by Annemarie and the rest of the team. None of the dresses were right. They were either too big or too small or the sleeves were wrong or the dresses were too short or too long. Again I complained about the flower girls sleeves. Eventually I told them to just take off the sleeves and we'll have the girls dresses without sleeves. They got so angry that they picked up scissors and basically ripped the sleeves off while it was still on the girls. My brides**** dresses had a flap that was meant to run right down the middle of the 2 legs, my **** of honours flap was very skew which made it flap open everytime she took a step. We complained, so they pinned it up and said they would sew it fixed. My wedding was on Saturday the 29th of April. On Wednesday the 26th of April, all the dresses and suits were collected. When we tried on the dresses, my **** of honours dress was again wrong. It was previously too small so they had to extend the middle a little bit. The dress was extended on one side and not the other which made the entire dress skew. The one side of the dress was perfect, and the other side was too big. It looked absolutely ridiculous. The flap seemed to have been fixed but when the dress was taken off we found the pin still attached. They did not even touch that part of the dress. We had to scramble to find someone to help us on such short notice. Luckily we found someone to help but the dress could not actually be fixed to how it was supposed to look. All that could be done was to make it fit enough that the dress didn't fall off. I am extremely disgusted at the service we received from Smart Guy. The people are rude and do not seem to care about their clients. A wedding is such a beautiful day and we expected to have been met with happiness and excitement which was not at all what we got. When my mom went to return the hired suits, they wanted to keep our R600 deposit because she didn't have the 3 hangers (which were generic hangers that could be bought for about R10). She asked how much the hangers cost, thley initially said they were R50 each, but that they would still keep the entire deposit. Then she was told she could just quickly pop into checkers and buy some cheap hangers. They wanted to keep our R600 deposit for 3 hangers that were worth about R10. Luckily my mom found some hangers in her car and they gave her the deposit back. Overall our experience was absolutely terrible. I will never recommend Smart Guy to anyone. I will, in fact, be telling everyone I know to never use them.
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81 months ago
Woman's nature getaway
We stayed at The Cubs over the weekend and it was an absolutely amazing experience. We enjoyed the rustic feel of the Chalet and being in the bush close to nature. We were assisted by Quintin and he was the friendliest, most helpful owner I have encountered in a long time. The Chalet is well maintained and cleaned every day and is very well equipped for a self-catering holiday accommodation. The surroundings were beautiful and we were even lucky enough to see some Impala right outside our door. Thank you Quintin for going out of your way to ensure our stay was so wonderful. You were an amazing host. I will most definitely be returning in the near future.
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113 months ago
Disgusted
<p>Absolutely terrible service. I ordered my parcel on the 2nd of December to ensure it would be here in time for Christmas and today is the 23rd and I am still waiting for it to be delivered. I have emailed numerous times and I am getting absolutely no response. Even if I eventually receive my parcel I will definitely not be using your business ever again. If I could give zero stars I would. </p>
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