Active since Dec 2016
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17 reviews59 months ago
Hyundai Strijdom Park - Terrible communication, worse service
This past week, I have been working with Hyundai Strijdom Park to trade in my old vehicle and purchase a Hyundai Grand i10, without pursuing vehicle finance The experience was sub-par to say the least, I had to go back to them at least 3 times to clarify the Quote details and communication isn't very clear, Yesterday I agreed with the salesperson that communication is a 2 way street, so perhaps I needed to go in personally to make myself clear as to what my doubts were, I made that happen and went in, Important to say that prior to me getting there, the salesperson had intimated to me that I must pay a deposit of at least 20000 ZAR (refundable) to get the Limited stock from Centurion to Ferndale the very same day and then can see the car on that day, some time later, So I get to the dealership and firstly clarify the quote and it's details, now that I'm happy I agreed to pay the deposit and provide proof of payment, before doing it I ask if it must be an instant payment, she answers no, I can send POP, I do this and walk out expecting to come back later and see the car, getting close to 5pm and not hearing from her I call in, and she says the car is not going to be there, I must come back tomorrow....fine I agree, promise 1 not met, Day 2 arrives and it gets to around 11am, no communication, I call and ask what the plan is, she says she will get back to me which she does, Now the guys delivering may be late again, and importantly she says that the money must clear before I can take the car off them...that would have been okay to begin with, had they notified me as such from the start....now I understand the delivery itself hinges around this detail...so all other promises they made are null and void, I got a callback from the manager, he was unwilling to compromise despite their error, I offered to pay in the balance of the money (170k) instantly, but they must wait for the deposit I paid yesterday to clear, he was not willing to discuss, I ask to speak to the dealer principal, no word for the last 2 hours, Poor communication and terrible service delivery, They've got me so far in now I must complete this deal unfortunately, My business probably isn't worth much to them and I'm definitely not a valuable customer to them as I see it, I'll also be writing to their head office, But I advise anyone else against it!
0 replies
60 months ago
MWEB - poor customer support
I am waiting since 24th March 2021 for a Vumatel fibre installation at my home, Initially MWEB was helpful, but now they seem to have jumped on the bandwagon of vumatel in terms of poor service, They have an automated system that captures your phone number if an installation takes more than 14 working days, You cannot get that department any other way and if they call you back(normally once a day) at that odd moment you are in a meeting, forget about hearing from them, you must log another request and jump back on the merry go round, As my ISP I thought they would have done a better job sitting on Vumatel to get me up and running, At least they haven't billed me yet for a service I don't presently receive!
0 replies
60 months ago
Vumatel no service!
Follow up on an old issue - My line still hasn't been installed, Originally placed the order on 24th March 2021! Incredibly Vumatel answered me on HelloPeter through that post, but it was just lip service, and image saving, they had no intention of making meaningful contact with me, All they did in e-mail trail was ask me to provide a reference and ended up back at square 1, saying someone will contact me for installation, Horrendous service.....Use OpenServe if you can, save yourself!
106 replies
61 months ago
VUMATEL UNPROFESSIONAL
I've been battling with getting my Vumatel fiber line installed since 24 March 2021, A whole month has gone by and I'm really disappointed, MWEB have been alright in escalating my situation to them, but honestly the feeling I have with Vumatel is that they're quite unprofessional, they just about made it to honour the 14 working days time to come and have a look at the old line I have at home needing a fix, I told them beforehand it needed repairs, so no call, no message they just rock up at my door and say "we were going to call you now", they then proceeded to look at my line and say we will get someone else in our team to fix it tomorrow, I asked for a reference they said no, here look at the WhatsApp chat of our work group, I asked them to help you tomorrow, that was 1 week ago, so I have no choice but to wait and hope they come through in the next week according to Mweb, Terribly unprofessional service, if you have a choice try Openserve, they're cheaper and faster with service according to many friends, they aren't in my area, so I'm stuck!
106 replies
62 months ago
Relocate service - too difficult for Telkom to manage
Absolutely appalling service I've received from Telkom, I had expected smooth service considering I notified Telkom of my intention to relocate to a new home over 3 weeks ago (I had done my due diligence) I made sure my order was placed (1368218) was the order number I received to manage my request, The due date placed for the move was 22 March 2021 (yesterday), so I tried to call in today to find out what was going on, since my service was still active at my old address, I had to go through 10 agents and many calls to find out my order was cancelled! Who told me about this? Nobody! can they give me a reason as to what happened? No, What must I do now? Place another order and wait another 3 weeks and hope what has happened now, doesn't happen again, Honestly it will be much simpler for me to cancel my service with Telkom and get a new ISP, in fact all the agents I spoke to today were only too happy to lose my service, they merrily let me go off when I mentioned this poor service and their lack of solutions led me down this path, Pathetic service, please save yourselves from misery, Never ever use Telkom!
0 replies
65 months ago
Lancet accounts department poor service
The accounts department at Lancet really have to up their game when it comes to making good on promises to customers, I recently went for a COVID test on 17 December 2020 and paid cash (debit card), I was told to call the call centre to get my account statement for medical aid reclaim purposes, apparently the accounts guys have to process the payment on their side which takes 5 working days, and they can then send the statement through, having still not received it, I called today 27 Jan, only to find they are closed until 5 Jan, which nobody informed me of before now....poor communication and delivery on service
56 replies
75 months ago
King Price insurance - Strongly advise you against going with them!
Recently, I submitted my first ever claim for home contents with King Price Insurance, I've been with them for over 2 years or so, I cannot begin to tell you the terrible service I received, it's honestly been unbelievably poor, My oven was damaged during a lightning strike, and after 3.5 weeks I finally got back a "no" from them on replacing/fixing my oven, but putting this into perspective, they never mentioned a built in oven would not be covered at policy inception (They do say you are covered for appliance damage by weather), furthermore it took them 3 weeks to send somebody out to review the damage just to deny me at the end, whereas they could've just asked me over the phone, in 1 min, is the oven built in, yes or no? apparently not as simple as that, The people they sent out to me to check the oven, were also very unprofessional, arriving in a non-official brand car, that was actually damaged so badly they could not switch it off as it was parked outside my house, so they reviewed the oven for 5 minutes and then left, After all of this, I told the rep on their side how unhappy I was with the service, and if they wanted to retain my membership, they should call me, they tried once and I was not available, so I called back, and asked to try me again, 8 hours later and nothing, they don't care, so why should I? I am currently seeking other insurance options, and I strongly, strongly advise everyone out there, Never to go with these guys, My experience with them has been the worst I've ever had to deal with! A workmate using Outsurance had his new oven the same week we both got hit with that storm! I'm going over to them, Can't wait!
56 replies
76 months ago
King Price- No service & No communication!
I contacted King Price around 9-10 days ago regarding damage I sustained to my home during a thunderstorm, since then I have received no support from them (They mentioned I will get a call from DEFY representative) to come out to my house....nothing, I called them from my side twice, each time they promise to keep me in the loop as to what is happening.....Nothing, I am now seriously considering moving insurance, My work colleague also experienced damage to his home appliance the same day as me due to the storm, He is with Outsurance, and they fixed his issue (money in his account by the next day), I wish I had chosen them over terrible service I am getting from King Price!
56 replies
79 months ago
Nedbank Greenbacks portal is down for weeks
Nedbank Greenbacks platform is terrible, It's been down for many weeks now, there is no way to access it from any web browser, either mobile or desktop
0 replies
84 months ago
Nedbank card delivery - they make mistake but I must pay
Nedbank Cards Division - Nedbank decides to send my credit cards to the wrong province for me to collect, They did this based on old information they had on their side, In fact I also have debit cards which strangely got sent to the correct location since I provided those details to the bank 2+years ago, Ever since I can remember they call me to confirm the location to which the cards be delivered and I have done so accordingly, Except for this time, Now the best part is, I must pay 135 Rands to move the cards to the correct place, when I actually went into the bank physically as a customer with my ID and made sure I provide new details as and when I had them (Cellphone number and address), Nedbank it's fine, I will pay your 135 Rands and the very next day I will move to FNB, should have done it a long time ago, those couple 100 bucks will cost you 1000's of rands from me as a customer, I have financed and paid for 2 vehicles in full since 2010 with MFC, and I have 2 more with only 9 months left to pay, you can count on me taking that business away from you in the future too, You made the mistake and the customer must pay for it? In what world does that make any sense? Goodbye and good riddance, terrible service
56 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
1 (5.882352941176471%)
2 Star
1 (5.882352941176471%)
1 Star
13 (76.47058823529412%)