DS
Dhanz S
Active since Dec 2016
30
Reviews
0
Industries
Reviews
30 reviews1 month ago
Extremely Unprofessional Service Jenny Internet
I app**** for an internet installation with Jenny Internet on 3 March 2026 after moving to a new area. As a remote worker, I rely heavily on a stable internet connection to do my job, so this service is extremely important. Customers are informed that installations normally take 24 to 48 hours, yet it has now been a full week and there has still been no installation. According to the agent, they attempted to contact me on 6 March 2026, which is already more than 48 hours after my application was submitted. However, there is no missed call on my phone to support this claim. I then received a message stating that the installation would take place on 9 March 2026, but today is 10 March 2026 and no technician arrived and no one contacted me to explain the delay. The level of poor communication, lack of urgency, and unprofessional service from Jenny Internet is extremely disappointing. Customers should not be left waiting indefinitely, especially when they rely on internet access for work. This entire experience has been frustrating and completely unacceptable. At this point, the service from Jenny Internet can only be described as atrocious.
212 replies
1 month ago
Disgusted!
Dear FNB Complaints Department I am writing to formally lodge a complaint regarding the unacceptable service I have received in relation to the accounts I opened for my son and daughter. When opening the FNB accounts for my children, I was unable to upload their required documents due to ongoing technical errors on your platform. I then contacted an agent via Secure Chat and was advised to email the documents to ficadocs@fnb.co.za, which I did promptly. Despite complying with this instruction, the accounts remain blocked. I again reached out via Secure Chat and was told to contact the KYC department. I have just done so and spoke to Jared, who informed me that the profiles are incomplete and that I must first update their profiles. He then transferred me to Jemina from Online Banking, only for her to tell me that this is in fact a KYC issue. This constant passing of responsibility from one department to another is extremely frustrating and unacceptable. It appears that no one at FNB takes ownership of resolving customer issues. Why is it so difficult for your teams to provide a clear, consistent solution? What makes this situation even more disappointing is that we are longstanding FNB clients with multiple products, including: - Business account - Bond - Loan account - Personal accounts Despite paying substantial service fees, the level of service delivery has been appalling. The lack of competence displayed by call centre staff and the inability to resolve a straightforward compliance matter is unacceptable. I request the following as a matter of urgency: 1. Immediate resolution of the blocked accounts. 2. Confirmation that all submitted documents have been received and accepted. 3. A single point of contact who will take ownership of this matter until it is resolved. 4. An explanation as to why customers are being sent between departments without resolution. Please treat this matter with the urgency it deserves. I expect a prompt and definitive resolution.
53 replies
7 months ago
Useless Service and Complete Incompetence – FNB Law On Call is a Joke!
Since August 2025, my sister has been engaging with FNB Law On Call for assistance regarding her ******** suspension – and the experience has been absolutely disgraceful. The so-called “legal advisor” handling her case has made zero effort to comprehend or understand her situation, even after numerous explanations that she is a full-time commission earner. This is not a rare or complex case – our own family members went through the exact same ordeal with the SAME employer, and after seeking help from an actual labour attorney and the CCMA, they received a positive and fair outcome. Instead of showing any initiative or escalating the matter to someone competent – like a team leader – this advisor simply cancelled the claim. Just like that. After reporting this to FNB Care, we expected accountability or at the very least, a proper response. Instead, the complaint was completely ignored and treated like garbage – tossed straight into the trash can. Why are we paying premiums to FNB Law On Call? For what? To be dismissed by useless interns with no experience or willingness to assist? This is a service in name only. The so-called “experts” are underqualified and seem more interested in closing cases than helping customers. The FNB slogan needs to be thrown out, because whatever they claim to stand for is a lie. Even when the issue was escalated to the complaints department, we were met with more incompetence. The gentleman who took the call sounded completely dumbfounded, said a mere few sentences and did absolutely nothing to assist. What a shocking circle of incompetency from top to bottom. This service is a total waste of time and money, and I strongly advise others to think twice before relying on FNB Law On Call for anything remotely serious.
53 replies
8 months ago
Disgusted at the Level Of Service
I am extremely appalled by the manner in which FNB Law On Call operates. The service is highly disappointing, and I have experienced nothing but delays, poor communication, and a clear lack of urgency. The turnaround time is unacceptable — consultants respond as if they are unwilling to assist, and when they eventually do, it is evident that they lack the necessary experience and knowledge to provide effective legal support. I escalated my dissatisfaction by sending a formal complaint to FNB Care, but even that was ignored, which only highlights how little regard there seems to be for customers who pay for this service. It is shocking to think that we are expected to pay monthly service fees for such a substandard offering. FNB should seriously reassess how Law On Call is being managed because right now, it is failing to deliver even the most basic level of professional legal assistance. Customers deserve better, especially when they are paying for a service that is marketed as reliable legal support. Infact Nedbank Legal Expense does a more professional job than FNB! FNB needs to takes some tips from them
318 replies
14 months ago
Disgusted and appalled with the service
My name is N Nxumalo, and I am an insured client with Prime South Africa. I am writing to express my extreme disappointment and dissatisfaction with the treatment I have received from your call center agents following an unfortunate accident I was involved in. Firstly, I would like to commend the towing company dispatched to assist me, as they were professional and efficient in their services. I had no complaints regarding their performance. However, my experience with your call center has been nothing short of appalling. Upon being informed that my vehicle was to be towed, I was shocked to learn that it was being directed to a drop-off location in Pomeroy – a rural area that is notorious for high levels of ******** activity. This is an incredibly unsafe and inconvenient place for my vehicle to be dropped off, considering the risk involved. I immediately contacted your call center to request a change of drop-off location to a safer, more accessible area. To my dismay, despite explaining my concerns in detail and requesting an alternative location, the agent refused to assist me or offer any possible solutions. This lack of empathy and unwillingness to accommodate my legitimate request has left me extremely frustrated. As a paying customer, I expect to be treated with respect and provided with solutions that ensure my safety and peace of mind. I am deeply dissatisfied with the way my situation has been handled and find it unacceptable that I am being forced to accept an unsafe and impractical drop-off location. Please understand that if I do not receive a positive response and an alternative solution regarding the drop-off location, I will have no choice but to cancel my insurance policy with Prime South Africa. I expect a prompt response to this email, addressing my concerns and providing an alternative solution within the next 3 hours.
212 replies
14 months ago
Appalled at FNB Law On Call
I am extremely disappointed with the service I have received from FNB Law On Call. Despite holding a membership with them, I have encountered nothing but frustration and poor service. It is clear that they do not take the time to properly assess or look into the matters presented to them. They simply close cases without providing meaningful assistance. Furthermore, the communication is incredibly slow, with every email response taking a minimum of 48 hours. This is unacceptable, especially when you are relying on legal advice in a time-sensitive situation. Once an attorney or legal advisor is allocated to your query, there should be continuous engagement to ensure the issue is properly addressed. Unfortunately, this has not been my experience. This plan has proven to be a complete waste of money, as they do not go the extra mile to assist their members. I would highly discourage anyone from relying on this service for legal assistance, as it does not live up to the expectations that one would have when paying for such a service. I will be looking into alternative options moving forward. Such a disappointing experience.
53 replies
14 months ago
Complaint Against Milpark – Unfair Examination Breach Accusations
I am absolutely perturbed and appalled by the unfair treatment my sister has received from Milpark. As a dedicated and hardworking professional, she is employed at Old Mutual as a Financial Advisor and enrolled with Milpark with the intention of obtaining 120 credits by May 2025, as this directly impacts her job. Additionally, she carries the responsibility of supporting our widowed, pensioner mother, making this qualification essential for her career and family obligations. In late October 2024, she had an unfortunate mishap when her laptop fell while en route to meet a client, resulting in a damaged screen. To continue her work and studies, she had no choice but to connect a monitor to her laptop. This setup was necessary for her business operations, as reflected in the attached image. She wrote her Financial Planning Income Tax exam on 4th November 2024, which was the only outstanding module. As per the exam requirements, she completed the 360-degree room scan, ensuring the entire area was visible. Additionally, all necessary system checks, including Wi-Fi connection, microphone, and desktop connection, were completed successfully before she was allowed to proceed. Despite adhering to the rules, on 10th December 2024, she received a *"Notice of Breach of Examination Rules"**from the Milpark Disciplinary Department . The notice also outlined the appeal process and informed her that she could rewrite the module on 13th January 2025. Following the outlined procedures, she requested evidence on 13th December 2024 and received an acknowledgment on 17th December 2024, stating it would be provided within three business days. However, she only received the video footage on 13th January 2025, one month later, on the very day of her rewrite. The footage contained no evidence of cheating, no use of a cellphone, and no indication of external assistance. She submitted her appeal on 11th January 2025 but has yet to receive any acknowledgment or response from Milpark. Despite this unjust treatment, she wrote the exam again on 13th January 2025. Before doing so, she proactively contacted Milpark's support team via chat and spoke with Ashleigh Nolan, informing them of the situation and her use of a monitor connected to her laptop. She even updated this information on her student profile to avoid any further misunderstandings. However, on 4th February 2025, she was again accused of the exact same breach as before. This is completely unacceptable. What is even more concerning is that multiple similar complaints have been posted on Hellopeter, suggesting that this is a recurring issue with Milpark. It is evident that they have serious internal issues that require immediate attention. I strongly encourage anyone experiencing similar injustices to report Milpark to the Department of Higher Education and Training (DHET). Their unfair practices are affecting students' futures, careers, and livelihoods. This cannot continue. I demand that Milpark take immediate action to rectify this matter and respond to my sister’s appeal. A student’s future should not be jeopardized due to inefficiencies and baseless accusations.
0 replies
15 months ago
Disrespectful Treatment at Amajuba Mall Checkers
I am writing to express my deep dissatisfaction with the appalling treatment my elderly mother received during a recent visit to your Amajuba Mall branch in Newcastle. As regular customers of Checkers, even though we are based in Dundee, we expect a much higher level of respect and professionalism from your staff. On 22 January 2025 my mother and sister were at till number 6 (see slip attached) where they purchased a few items, including some eats from Kara Nichas. After paying for their items, my mother began to enjoy the food she had bought, only to be accosted by a packer who demanded to know whether the item was paid for, in a loud, high-pitched tone. This took place in front of other customers, and the approach was not only disrespectful but entirely unnecessary. Prior to this, Mbube security had been called to assist the teller with scanning an item, and he remained present until the transaction was completed. If there was any confusion about the purchase, the security guard should have asked to see the receipt, not a member of your staff in such an inappropriate manner. This incident left my mother feeling embarrassed and humiliated. To make matters worse, when my mother approached the store manager, an Indian female, to address the situation, she appeared dumbfounded and offered no substantial response. This lack of action and empathy further highlights the need for better staff training on handling such situations and treating customers with the respect they deserve. If this matter is not addressed and given the priority it deserves, I will be forced to take the issue to social media to ensure the public is made aware of the poor standards of customer service at this store.
0 replies
18 months ago
Disgusting and Appalling Service from King Price Agent to a Service Provider
I am utterly disgusted by the rude and abrupt treatment I received from a King Price agent today at 14:27. As a long-standing client and service provider, I find this level of unprofessionalism completely unacceptable. The agent’s tone was condescending, and their communication skills were severely lacking. It is appalling that a company of this stature allows such behavior. King Price, you need to seriously consider training your staff to communicate in a professional and respectful manner. Your clients and service providers deserve better than this disgraceful conduct!
159 replies
20 months ago
Disheartening Treatment Received
I am writing to express my deep disappointment and frustration with the service my elderly mother received at your hospital today. My mother, a pensioner from Dundee in Northern KZN, traveled 400 km to Durban to seek medical attention for her cataracts, following the information provided to us last week. We were informed that a referral letter and a confirmation from SASSA were necessary for her to receive treatment. Despite informing your staff of her long journey and her lack of local family accommodations, my mother was turned away by the doctors in Room 6 upon her arrival. This situation is not only disheartening but raises serious concerns about the adherence to the ethical standards expected of healthcare professionals. It is troubling that she was denied care despite having followed the prescribed procedure and having traveled such a significant distance under challenging circumstances. Could you please clarify whether it is indeed your policy to limit services to patients within the Durban area? Moreover, I would like to understand what the ethical and professional standards are for your staff, especially regarding the treatment of patients who come from afar in need of urgent care. I will be forwarding this complaint to the MEC for the Department of Health, as I believe this situation warrants further scrutiny.
0 replies
Review Distribution
5 Star
1 (3.3333333333333335%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
29 (96.66666666666667%)