BB
Bruno B
Active since Jan 2017
4
Reviews
0
Industries
Reviews
4 reviews19 months ago
BASH has destroyed @home. Terrible UX and customer support.
Since Bash took over @home the entire process has been a mess. The online store both on the web and on the app are terrible. I’m not sure why they have won awards for any of it. It’s possibly the worst designed online store I have ever used. The item I ordered could not be found on the app yet I found it through google as a direct link to the store. Bizarre. The service is even worse. I contacted customer support to check on the delivery of the product as it is being delivered outside a major center and wanted to make someone would be there to receive it. I was told that they couldn’t help me but would contact the relevant department who would contact me. I received a mail with a ticket number. The following morning (this was a time sensitive issue) I received a mail saying the issue had been resolved. Yet I still had not received any information regarding the delivery nor any contact from the department they referred to. It s such a pity that BASH has become such a confusing mess considering the opportunity they had. If I ever receive my order it will be the last.
0 replies
94 months ago
Best Mercedes dealership/service
Best service and best people. Saved me twice - once because of poor service from another dealer in Cape Town and once because of a mechanical breakdown. Can't thank them enough and wish all Mercedes dealerships were as efficient and friendly as them. I would drive to Upington just to get my car serviced by them again!
0 replies
112 months ago
Fail to accept that there is a congestion issue - terrible support
<p>Since the beginning of December I have had an issue where between 8pm and 9pm every evening the speed of my line gets throttled or disconnects completely.</p> <p>Axxess support has asked me to do speed tests. Which I did.</p> <p>They then reported a line fault to Telkom. Telkom fixed the line fault, four times. But the problem still remains.</p> <p>I have tried with multiple phone callls and escalation queries and written support messages, but it seems the script that the axxess support centre reads from doesn't allow them to acknowledge the fact that there is a congestion issue. This problem only occurs between 8pm and 9pm - the rest of the time the line is fine, yet Axxess continue to call it a line fault and won't or can't understand the real problem. I have explained this issue to Axxess many many times and every time I get the same scripted response. I have not been contacted by any senior management or escalations manager. For more than 2 months I have not been getting the line speed I pay for when I need it. I understand that there might be increased bandwidth at that time, but if Axxess would only admit to it, I could find another solution.</p> <p> I will be demanding a refund. It is very unfortunate as I have been with Axxess for many years and have always thought they were efficient. </p> <p>I have also applied for a fibre line, which they have also failed to deliver. </p>
56 replies
113 months ago
Poor communication - rude at best - would not recommend. Geobubble should reconsider this SA supplier.
<p>I ordered a pool cover through poolcovers.co.za I ordered the cover on the 28th November. I receveived a mail confirming that my cover would be delivered in the week of the 12-15 December.</p> <p>I followed up on the 6th December via mail that the order was going to be delivered to which I received a short but positive reply stating that it was "...all on track."</p> <p>Followed up again on the 13th - to which I received another short reply: "will follow up tomorrow"</p> <p>After yet another follow up mail on the 15th - received another reply stating that maybe it would be delivered the following week.</p> <p>As I was going away I asked if I could collect as I am in the same city and needed the cover - another short response (no phone call or phone number for me to call) : </p> <p>"No not possible.. But perhaps the courier will deliver sooner.</p> <p> Kind Regards</p> <p>Pool Covers"</p> <p>I find this level of service after having taken my money and promised me a delivery date comletely unacceptable. They also didn't bother to call or supply any contact details other than an email address that was only answered up to 12 hours later.</p> <p>I know that there was a big demand because of the water restrictions, but communication is key in these circumstances and a lot of my time was wasted in making arrangements to ensure that my pool was covered while I was away. And they had promised a delivery date, twice.</p> <p>They did eventually deliver the cover, and claimed they tried to deliver it in late December, yet I never received a single call until the day it was actually delivered - when they called to ask me for my correct street address (which was printed on the delivery slip)</p> <p>The very vague responses were basically rude and dismissive. This company prides themselves on customer service yet has failed to deliver - I noticed I am not the only one with this complaint. The have also disallowed any negative comments on social media. </p> <p>I would recommend that GeoBubble, the manufacturer of the pool covers should consider moving their business from a blatantly rude SA wholesaler, who can't be bothered to communicate with their customers.</p> <p>I would also never ever order anything from this company again and would advise anyone to find another source for the pool covers. Demand or no demand - good honest communication is really all it takes.</p>
0 replies
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5 Star
1 (25%)
4 Star
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3 Star
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2 Star
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1 Star
3 (75%)