LR
Lucille R
Active since Jan 2017
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
Outsurance for the win!
I contacted Outsurance for a quote and spoke to one of the friendliest people, Resego. They were not able to beat my current insurer but I sure wish they did because the level of service I received regarding their promo, was incredible. It goes to show, that if i ever needed to claim with them, I would have no issues and that is one of the main things I look for, ease of service in a crises.
1 reply
25 months ago
LawAid??
I got a call from a consultant of LawAid yesterday. She stated that my accounts were in arrears by months which is news to me since my payments are debited every month. I then get a sms while on the call to say I have granted them access to my credit report. I did not give them permission to access it. In fact, I asked her how she has access to my account information. This is very intrusive and I would recommend people reporting them for ********ly accessing one's credit information.
0 replies
45 months ago
GET ME OUT OF THIS
I have been having problems since signing up. I have 20 different people calling me and promising to sort things out and then the next day another person calls or emails with a totally different story and addition to my premium. I have asked them to remove the credit life and reallocate that amount... BIGGEST MISTAKE! The ''reallocate'' and then still give you a higher premium. Now they've added credit life AGAIN.....so now I have to follow the same process by asking them to REMOVE it and then they probably going to increase my premium again???
0 replies
67 months ago
Terrible After Sales Service!
Last week on purchasing a new car, I made contact with 1st for women for a quote. I received a good premium and moved with them on the 24th November 2020. On the morning of the 25/11/2020 my current insurer gave me a better offer and I emailed FFW to cancel at 8:46am on the 25/11/2020. I then proceeded to request a call back on their app. I have since emailed and sent call back's numerous times since the 25/11/20 and NO ONE has called me back. They proceeded to debit my account and still no one is calling me back. On the app you get a response to say that an agent will call you back in 24hrs....Its been 7 days now. I called an agent yesterday to cancel and he then wanted to offer me better pricing.....REALLY? All I want to do is cancel. I did not have time to be on a long winded call that should have happened days prior. He proceeded to ask if he could call me back and I asked him to call at 5:30pm because that was my only available time. He calls at 4:30pm, when I can't answer. The lack of communication is beyond frustrating and all I want to do at this point is cancel. I have now sent my 3rd or 4th email....still waiting for an agent to call me back....
2 replies
70 months ago
Daylight Robbery
Explain this to me. I get endless calls from DirectAxis stating they don't have my debit order details prior to me making use of the CashFlow Relief Covid Fund to assist me. So August the 26th 2020 I decide to pay an amount of R3000 manually, bear in mind, my statement 12/8/2020 states my outstanding is R5472.72. They the magically debit my account, after telling me they don't have my details on the system, in the amount of R2416.53. I now get a statement with an outstanding amount of R795.44???? And according to their consultant I can't get rid of this amount unless I get a settlement amount and this comes to nearly R900!!!!
1 reply
81 months ago
Woolworths - No "Difference"
I have had countless complaints with Woolworths since I started shopping online with them more than a year or maybe 2 ago. My latest complaint about the wood smoked duck rashers which are ALWAYS out of stock, even though it is currently on promotion, has still not been resolved. I found countless times that when things are out of stock, I go to my nearest store and purchase it...which defeats the purpose of the convenience of an online store. Why not pick up the items on your way delivering it to me if you find it out of stock at the depot? Previously I also received a roasting kit which was delivered dirty and hard as if it had gotten wet at one stage. Sent through pictures and their solution was for me to drive all the way to the Tygervalley store for a replacement...bear in mind, I purchased it online and I am atleast 20km away from Tygervalley. I still have that disgusting kit. Back to my current complaint..... I am still waiting a response from an email I sent back to Cheryl Joja and online services and customer services regarding these rashers. Is it an item just for show? Or do your stores actually sell this? Like I said, I have tried purchasing it online for months, no lies, MONTHS, but to no avail and I figured since its on promotion, it must a be available.... I would also like to add, woolworths customer service agents really need to learn to find solutions their clients are happy with. Woolworths the 'DIFFERENCE'is what I pay the extra for but with such service it makes no difference other than irritate the **** out of me.
1 reply
81 months ago
STANDARD BANK FALSE ADVERTISING
The end of June I was called by standard bank regarding an offer for a credit card. I was promised that there would be no bank charges of any sort for the first 6 months. I accepted the offer and even said that would be perfect since I don't plan on using the card except for emergencies. Before I even received the card there was fees. Initiation fees, card fees, service fees. All of which I was not informed about. I then called them, was on hold forever, and then asked them to pull the original call where they promised me no fees for 6 months.... I am still waiting on them to get back to me. I then proceeded to call the again Weds 25/09/19 and was again on hold for long. I then emailed them my query. I got a response to say they will look into it. Then Thurs 26/09/19 I get an email from Mofokeng, Zenzele Z, asking me for certain details regarding my account. I sent through a response and at the same time receive another email to say the query has been resolved. I then respond to say that it HAS NOT been resolved to which I get a reply that they have called me 26/09/2019 at 08:32am . I have no record of that call anywhere and what security questions were asked to verify if they were in fact speaking to me. I have sent them my call logs and am waiting a response. The point is, this is plain and simple disgusting operational practice for a bank! I have been waiting for more than a month for a call to simply verify what was promised on the initial call which convinced me to take out the credit card in the first place. Imagine taking out a credit card, you don;t use it, and yet you have to pay a whole bunch of bank charges for just having the card?? Ridiculous!
2 replies
86 months ago
Woolworths....Close your online shopping service!
I have made countless complaints and with Woolworths, they simply do not care. Online shopping services are terrible. I continue to receive orders with items short. So much so, that I had cancelled a delivery scheduled for Friday the 17th May 2019. 3 Items were short and no one called to notify me about that. Then they continue to send out the driver with the items and I had to let him know that I cancelled the order. I was told on Saturday, in response to my cancellation email, that someone would call me back...I am still waiting. I have sent countless emails for them to remove the order from my account and still there is no response???!!!!!
0 replies
95 months ago
OUT OF STOCK AGAIN WOOLWORTHS????? EVERY SINGLE ONLINE ORDER SO FAR???
Once again an item OUT OF STOC****! And no explanations only excuses! Woolworths please just stop trying to do online convenience because you guys SUCK. I love woolworths quality but for all this effort? It's really not worth it. Just a waste of my time!
0 replies
96 months ago
Online shopping? What a waste!
I am really disappointed with your online shopping. So far, with EVERY order I've placed, there were items out of stock. What is the point of shopping for items online if you can't get what you want and constantly have to substitute??? With this last order, the stir fry and the pak choi are out of stock. The worst is that they don't know when there will be stock available so I can't also put my order on hold till the items are in stock. This is so ridiculous! I have understood for the first 2 times but now I am just highly annoyed! I will never advise anyone to go the online route again. What a waste! Don't place items that are not readily available for delivery to any area on your online shop if you don't have enough stock or AT LEAST try and source the item from the closest store OR have your employees knowledgeable about when the item will be available OR as a courtesy deliver the item(s) when stock becomes available, at your expense! People shop online for convenience but what an inconvenience this is turning out to be!
0 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (92.85714285714286%)