's Profile | Hellopeter

89 months ago

First National Blunder

This bank operates will little to no logic. Their self-help information is somewhat incomplete to the point where digital banking is not really an offering of theirs, and requires a call to the center ora visit to a branch; the complete opposite direction to where we're going. The amount of control you have is limited to how willing you are to visit a branch, again multitudes of steps backward. An example; to use the mobile banking app one must verify the device. "That seems secure though", one would think. The instructions read, "Log in to Online Banking, click Online Banking Settings -> Banking -> My browsers and devices -> Verify", only to find out this is not the case. One picks up the phone and rings Mobile Banking. "Oh, yes sir, unfortunately, you won't be able to verify the devices like that as you must make a payment of at least R300 to verify the device." What? "But all your materials have pointed me to using Online Banking, why am I making a payment when all I want to do is verify the device?". Two things come to mind: 1) why is your self-help materials so out-dated then? This app has just been updated, you're website has been down for maintenance at least 3 times since my first enquiry, yet the incorrect information still remains. Change it. 2) as a bank, you should be encouraging saving yet to activate one of your most basic services I am being held hostage and force to spend a frivolous amount that I would not have wanted to in the first place. Honestly, get yourselves and business model together. But that is but one thing. For instance, my inContact notifications are always way after spending, yet my ABSA account (without fail) sends notifications within3 seconds. I have made it back home before the FNB SMS reached me in some instances. Another thing, recieving codes to authorisetransactions takes forever on the app. Think you're going to use SMS instead, think again. Those instructions to change are also messed up, and require an ATM. The long and short of it; FNB used to lead in terms of digital banking, but that lead has been lost to ABSA and Standard Bank, whom have taken it much further than FNB ever could.

210 replies

First Choice Loans

89 months ago

First National Blunder

This bank operates will little to no logic. Their self-help information is somewhat incomplete to the point where digital banking is not really an offering of theirs, and requires a call to the center ora visit to a branch; the complete opposite direction to where we're going. The amount of control you have is limited to how willing you are to visit a branch, again multitudes of steps backward. An example; to use the mobile banking app one must verify the device. "That seems secure though", one would think. The instructions read, "Log in to Online Banking, click Online Banking Settings -> Banking -> My browsers and devices -> Verify", only to find out this is not the case. One picks up the phone and rings Mobile Banking. "Oh, yes sir, unfortunately, you won't be able to verify the devices like that as you must make a payment of at least R300 to verify the device." What? "But all your materials have pointed me to using Online Banking, why am I making a payment when all I want to do is verify the device?". Two things come to mind: 1) why is your self-help materials so out-dated then? This app has just been updated, you're website has been down for maintenance at least 3 times since my first enquiry, yet the incorrect information still remains. Change it. 2) as a bank, you should be encouraging saving yet to activate one of your most basic services I am being held hostage and force to spend a frivolous amount that I would not have wanted to in the first place. Honestly, get yourselves and business model together. But that is but one thing. For instance, my inContact notifications are always way after spending, yet my ABSA account (without fail) sends notifications within3 seconds. I have made it back home before the FNB SMS reached me in some instances. Another thing, recieving codes to authorisetransactions takes forever on the app. Think you're going to use SMS instead, think again. Those instructions to change are also messed up, and require an ATM. The long and short of it; FNB used to lead in terms of digital banking, but that lead has been lost to ABSA and Standard Bank, whom have taken it much further than FNB ever could.

0 replies

KFC

113 months ago

A bad taste in my mouth

Hi KFC, 22h10 on a Tuesday evening, I went to watch an incredible movie and decided to go grab a snack to complimentary snack afterwards. Everything went south thereafter when I met one Nothando of your Richards Bay outlet, who made my evening thereafter highly unsavoury. Everything went great until it got to the part where the change was to be dispensed; Nothando followed some convoluted way of cashing up the order which resulted in the change given being different from the amount printed on the receipt. Upon querying this Nothando became aggressive and defensive as if it was her integrity that was being attacked. A back and forth exchange ensued which resulted in Eugenia (bless her soul for being there) acted as mediator and made it clear to me that my change was indeed correct and, in the same breath, that Nothando was wrong in the way she had done the transaction. Why she, Nothando, was acting like I had offended her ancestors or did something to her breakfast this morning was beyond me and honestly does not reflect well when it comes to the level of service expectation KFC imparts on its frontline staff. It's also very unfortunate when one does has such an experience, because it's not Nothando's but KFC's name that takes a blow and the entire franchise is painted as the bad apple. Nothando needs training. She is unsuited for her current position if she immediately jumps to the offensive when a customer asks her, "Hey, what's going on?" because chances are she's going to be asked the same thing again when she uses her own method of cashing up, and giving change.

112 replies

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First National Blunder

First National Blunder

A bad taste in my mouth

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