Active since Jan 2017
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17 reviews54 months ago
Unprofessional service
As per telephone conversation 12h33 3 Nov 2021 from 0117788097 I was advised the debit order is incorrect as member Nocawa Tungata was processed twice, I came to your Houghton offices within an hour of receiving the call. I was told to still send bank statements which I have on my phone as no one wants me to forward it to their email address, have my original ID which I'm now instructed to make a copy and certify, write a letter and sign which I could do infront of your branch officials???? SAfrican debited my account with the wrong amount and now expects me to run around to fix their mess for the incorrect debiting???? How is this my problem and why cannot your office assist and insists everything must be sent to the email when a client is right infront of them????
0 replies
54 months ago
Astounding service from Meesha Vanmari
Astounding service from Meesha Vanmari from the complaints dept as she single handedly resolved a recall request from Nedbank to Capitec. After being sent from pillar to post from various bank departments, Meesha is the only person who called back to hear what the issue was. She went out of her way to liaise with the Capitec beneficiary who is currently in China to have the account status activated in order for the funds to be transferred back to the Nedbank account. Meesha is the epitome of client service as she went the extra mile while being friendly and efficient.
53 replies
54 months ago
Astounding service from Meesha Vanmari
Astounding service from Meesha Vanmari from the complaints dept as she single handedly resolved a recall request from Nedbank to Capitec. After being sent from pillar to post from various bank departments, Meesha is the only person who called back to hear what the issue was. She went out of her way to liaise with the Capitec beneficiary who is currently in China to have the account status activated in order for the funds to be transferred back to the Nedbank account. Meesha is the epitome of client service as she went the extra mile while being friendly and efficient.
106 replies
55 months ago
Terrible service
Sent a request through my bank for a recall for a Capitec account as the funds were not returned if the Capitec account was closed. Capitec required consent from the beneficiary to recall the funds back to my bank which was sent late September, my bank escalated the matter to group risk as there was no feedback from Capitec regarding the funds. I urgently need the ombudsman details as the Capitec branch staff cannot assist as they call their call centre which is even more clueless on the process for a recall. I have never seen such incompetence for a local recall considering SWIFT recalls with overseas banks are resolved way faster than this.
159 replies
55 months ago
Outstanding service Watheeqa Wallace
@Vodacom High five to Watheeqa Wallace for outstanding service👏 Since I spoke to her 5/10 not only did she listen to my issue, but she provided a temporary solution n empowered me. She is customer centric, exhibits TCF n is extremely competent in her role🤗
53 replies
56 months ago
Pathetic service
Since the 31 Aug after contacting upgrades I am still to receive the router from RAM. On three incidences 2 Sept, 6 Sep, 8 Sep I was not given the parcel as they do not accept a lease agreement and insist on a bank statement which will only update late Sept as I have just moved to the address. Even when the address was changed to my old address where the bank statement shows that address they refused to give the parcel. I have sent requests on all social media platforms as well as call Vodacom's customer service, upgrades, cancellations to have the router delivered to a store for me to rather collect there and was advised the warehouse has to follow their process first and the parcel has been with them since 13 Sept????
106 replies
56 months ago
Disgusting service
Upgraded contract with Vodacom 30 August, delivery was for a pocket router via RAM and delivery was expected for 2 Sept 2021. Delivery notification from RAM was sent around 9am yet driver only rocked up around 3pm which meant I had to be a sitting duck the whole day. Driver called two streets away from delivery address as Vodacom had not updated the address from 4th to 6th Street. Driver left with parcel. Delivery was then re-scheduled for 6 Sept 2021 - driver came around 3pm and did not want to accept lease agreement insisting on bank statement which I had advised upon the call with Vodacom does not have the current address??? Driver left with parcel. I am still sitting here unable to work as I do not have proper network since Sunday 29 August 2021 and no one is resolving the issue as I had initially advised Vodacom aftersales I will not have anything in the new address, but the lease agreement?? I need an option to collect this parcel from the headoffice as this arrangement with RAM is not working.
159 replies
56 months ago
Disgusting service
RAM couriers is useless from sending texts before 8am advising parcel is out for delivery, yet delivery will only take place around 3pm??? Vodacom sent a pocket router via RAM and delivery was expected for 2 Sept 2021- driver called two streets away from delivery address as Vodacom aftersales had used 4th instead of 6th Street. Delivery was then re-scheduled for 6 Sept 2021 - driver came around 3pm and did not want to accept lease agreement insisting on bank statement which I had advised does not have the delivery address??? I am still sitting here unable to work as I do not have proper network and no one is resolving the issue as I had initially advised Vodacom aftersales I do not have anything in the new address, but the lease agreement???? Of
0 replies
68 months ago
Dissatisfied with after sales service
Transfer of Old Mutual funds to Discovery invest was never done upon inception November 2017 as per agreement for opening up investment product. Follow up was done 8 June 2020 for the transfer and there was no resolution even though Old Mutual communicated with Discovery via email. Due to the delays surrender values from Old Mutual expired. Requested for premium holiday 14 September 2020 and no confirmation received for effective date of the request when I followed up on 16 September 2020. Now awaiting information on penalties in order to cancel the product as I am exhausted of going back and forth.
53 replies
70 months ago
Terrible experience with Discovery invest
Request from Old Mutual to transfer funds to Discovery 8820144382 were sent 8 June 2020, to date no acknowledgement of request/docs. Old Mutual has gone out of their way to liaise with Discovery regarding the pending transferee form to finalise the section14 transfer request. The most frustrating is dealing with various consultants and explaining myself regarding the same request, while Old Mutual has one person handling the request. The Old Mutual policy was cancelled on condition that the funds be transferred to Discovery in November 2017. The interest lost over the period due to the delay of the transfer as well as the surrender values from Old Mutual when the request was initiated are some of the financial implications Discovery seems to ignore with each passing day. Had I had known that I would be subjected to such incompetence I would never have closed the product at Old Mutual as the whole experience with Discovery has been draining at all levels.
105 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
12 (70.58823529411765%)