RH
Reginald H
Active since Jan 2017
3
Reviews
0
Industries
Reviews
3 reviews2 weeks ago
RCS cards collections department clueless and rude
The worst service in the world! ***********, unprofessional and the worst telephone operators imaginable. Constantly getting messages and calls to say my account that is up to date is in arrears. The lady that I contacted was so rude! Shutting me up while explaining the reason for my call. Client service is horrible!!!!
15 replies
3 months ago
Axxess - shocking service
I have had numerous shocking experiences with Axxess. They cut me off, keep me holding on for long periods of time without coming up with a solution, the one lady (Lindi) could not read my security question, when you confront them with their inefficiency they become rude. Today is not the only time. I have had numerous bad experiences with this company base in East Londen if I am not mistaken.
0 replies
114 months ago
Magnificent buildings, brilliant marketing strategies, empty promises, horrific service
<p>My account went from approximately R700 every month until July 2016 to approximately R2500 in August. Since August my bill has been in the region of R2500. The way way I use my phone hasn't changed at all. One month my bill was in excess of R6000. When I complained they made "a GOODWILL GESTURE" - Vodacom's way of saying we stuffed up! I had a call from a Vodacom representative informing me about what I should do to make sure that this doesn't happen again. I went to my local Vodacom store to assist me and to close all Apps that I am not using. I installed My Vodacom as suggested. I revisited the same store once a week to assure that everything was running smoothly. My bill though remained rediciously high. There were also a huge difference between what "My Vodacom" indicated that I will pay and my initial bill. In October I was in France. My phone was switched of and it stayed at home - you guessed it, my bill was still about R2500. No one at Vodacom has been able to give satisfactory answers as to why the sudden increase! I informed Vodacom to suspend my service when I reach R1000 and requested from my bank to not allow any payments of more than a R1000 to go through. Needless to say, Vodacom continued to try and take approximately R2500 every month since then, even after changing to a Topup plan which I am suppose to pay R599 for. I am a psychologist in JHB working with school children - I provide a free service to students that can't afford to pay for emotional assistance and trauma counselling. I am also providing a service free of charge to the SAPD to help their members t cope with pressure. My service was suspended one day before they notified me that this is what they will do. Even when informing them that children depend on me and need to get a hold of me the "don't-care" attitude of their staff was absolutely schocking. I informed them that if anything should happen to any student while my service is suspended I will hold Vodacom responsible for it. The "Face value" of Vodacom is impressive but their service is "SOULLESS."</p>
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)