Active since Jan 2017
5
Reviews
0
Industries
Reviews
5 reviews36 months ago
"To Whom do I have the Pleasure of Speaking to"
When things work they work but when they don't things enter the realm of the absurd. The story is too convoluted to relate here. Usual story, get spoken to like an idiot by a condescending contact centre agent reading from a script. Need to go back into a branch (3rd) time and deal with the infernal ticketing system to resolve a bank error. Nedbank you get 2 stars for how this issue was dealt with.
0 replies
38 months ago
Business Banking Services and Call Centre are Total Garbage. Avoid.
Totally absurd abysmal business banking experience. Never in a million years would I recommend opening a business account with FNB. Yes, they have their instance business solutions that are a value add for small businesses. However, they are fairly basic and on reflection their purpose seems to be to lock customers into FNB more than anythings else. In terms of actual ease of doing business with FNB, query resolution, customer care etc. It would be difficult to imagine a worse experience. It has been impossible to get through to the correct desk via their call centre despite speaking to countless people, going to a branch etc. Their system is broken. Noone knows which number is which. Case in point, an agent gives you the number for one unit and you end up somewhere totally different. Call waiting times are truly insane for business customers. I'm talking an average of 20 minutes with a constant "We are experiencing a high volume of calls". Hundreds of rands worth of airtime used to get simple things resolved. A corporate should do better than this. Disregard shiny new logos, remodelled branches, TV adverts. Belying this is a broken system that will charge you money every month to frustrate you. No accountability. No ability to escalate. Disempowered staff and management.
106 replies
46 months ago
Worrisome
I assumed they'd done work on my gate previously but fell for their sticker scam. Quoted R380 over the phone by the boss who was nice and responsive. When the technician completed his work he tried to invoice for R500. Had to speak to the boss to be invoiced the correct amount. Either the technician didn't know what he was doing or deliberately made up a story about how I needed a replacement pc board and battery. In the end I declined the quote, decided to complete the work myself, and ultimately found the pc board was fine and didn't need replacing.
0 replies
63 months ago
Ridiculous Claims Process (P.S. obstructing customers from contacting you via an app is not AI)
I will not go into the details of the claim I am currently in the process of making with Naked Insurance suffice to say that it's a simple. Damage and theft of battery from my insured vehicle. I would advise against insuring yourself with Naked if you are interested in speaking to a person knowledgeable about insurance. It's obvious that once you're in the claims process your only interface is via email with an agent who is moving the claim through a scripted process. Anything resembling client service is really sub-optimal with your only way of contacting them being via the app, or asking them to call you via an email THEY have sent. A phone number? Forget it A personal email? Forget it Once your vehicle is off the road and you make a claim you've effectively signed it over until such time they decide to do something. No updates. No proper instructions. Obstructive. Ridiculous.
0 replies
69 months ago
Great Salesperson Brackengate
Great service at Brackengate branch from Peter S. Super friendly and efficient service with no issues. Took the car for a proper test drive, felt like there were good sanitation protocols, no problems so far. Thanks Peter S.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (20%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
2 (40%)