Active since Jan 2017
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10 reviews14 months ago
WOODFORDS DISAPPOINTS
Unfortunately we did not have good experience. We had booked a Mercedes Veto people carrier for a special birthday occasion to take my family to the Vaal river for the day on Sunday 9th Feb. I had confirmed the booking by telephone the day before. When my husband and I arrived at the Rivonia Road Sandton branch at the designated pick up time of 9am there was no vehicle available . The story we were given was that the vehicle had been returned the previous day in a very poor condition and could not be rented out. They did not have another vehicle available unless we were prepared to wait an hour and half for one that could POSSIBLY have been sourced from the OR Tambo branch. Being a day outing we did not have the luxury of time . It was HIGHLY disappointing as all my children and grandchildren had been very excited about the day and all travelling together. The best they could offer was a 5 seater Volvo, which in hindsight we should have refused, because we then had to take three vehicles in any case instead of the two we had planned and there had to be three designated drivers instead of two. It really put a spanner in the works and a bit of a damper on the excitement of the day. And we had to pay the same rental price for the 5 seater as for the 8 seater !! It does seem though that in the end they waived the fuel. Sadly that did not make up for the disappointment suffered . This was the second time we have use Woodfords but not too sure they will ever be our first choice again .
53 replies
30 months ago
Safair Ground Staff & Service Abominable
This is a mail I sent to Safair and the response I received which basically to say " We don't care and will do nothing about the inconvenience and atrocious service you received" MY EMAIL I write to lodge a complaint at the highest level pertaining to our flight back from Cape Town to Johannesburg on the 26th September 2023. My husband and I arrived at the airport at 10.15 am , an hour and a half ahead of our scheduled flight . We had already checked in on line earlier in the day but had with us Golf Clubs and bags that needed to be checked in . On arriving at the check in queues at 10.30am , absolute chaos reigned , there were literally hundred of people spewing in all directions and no differentiation between the priory boarding queue (for which we had paid extra) and the normal queue. After standing in the queue for 10 minutes , which had not moved at all, I approached a ground staff member to try and ask where we must go for priority boarding. She clasped her hands over ears , in a gesture that indicated that she couldn’t deal with the chaotic situation . I insisted on getting an answer from her and she waved in the direction of the Priority Board and said “just go and join that queue” . When I told her that everyone was in that queue and there seemed to be no priority she literally ignored me and walked away. My husband and I , not wanting to be impolite to other passengers then proceeded to join the queue at the back . After standing in the queue for another 35 minutes (It was now 11.15 am) I got panicked and went and found this same ground staff woman who was now standing at a desk on the other side of the normal check in counters . I asked her what we must do as our flight was leaving at 11.50. She simply said to me “Sorry I closed that flight 5 minutes ago” and had a complete “I don’t care attitude. She actually had a sneer on her face and accused us of being at fault for not being at the airport 2 hours before our flight !!! She claims she had been calling flights but there were at least 5 other people in the same position as ourselves who confirmed that no-one had seen or heard her calling flights . These passengers also ended up having to re-book flights. I tried in vain to speak to a supervisor (who was nowhere to be found) and tried to explain to the check in staff that we had already checked in on-line and that all we needed to do was weigh our bags. No-one was at all interested in our plight. After realizing we were getting nowhere , we went back to the ticket office and were told we must wait in the queue to try and change to a later flight. We queued for another hour and 15 minutes and finally were able to re-book a flight at 15.35 at an additional cost of R1700.00 (Copies of original and new flight bookings are attached). The flight only left CT at 16h05 and was half an hour late at OR Tambo . This is a total unacceptable situation and I am demanding a refund of the additional fare cost of R1700. We as the passengers cannot be held responsible for the fact that the Safair ground staff were *********** and unable to deal with the chaos at CT International . This chaos was obviously related to the floods that occurred at that time , and people probably missed their flights the previous day, but there is no excuse for Safair not managing the situation on the ground correctly . SAFAIR RESPONSE From: Nikita Naidu <NNaidu@flysafair.co.za> Date: Monday, 16 October 2023 at 18:19 To: Penny Bissell <pbissell@plp.co.za> Subject: FLIGHT FA-110 26th September 2023 Good Day Penny, Thank you for contacting FlySafair I am reaching out regarding your feedback. I wish to apologize for any inconvenience, following the check-in deadline being missed. We usually advise passengers to arrive at the airport at least 120 (hundred and twenty) minutes before their flight is scheduled to leave, in this time check-in is already open, and taking the long queues into account this should be to allow you to be able to have enough time, the reason being is because check-in ( Including bag drop) closes strictly 40 (forty) minutes before the flight is the scheduled as to allow maintenance crew to start with safety checking and fuel calculations per head and boarding gates close strictly 15 (fifteen) minutes before the flight is scheduled to leave. We have to take in the safety of your passengers as well as our on-time performance, which is affected if we do not strictly adhere to these cut-offs. The process that we follow if you are unable to take your flight, in this instance if you were not able to board by these cut-off times we will allow you to make changes to your flight as to retain part of the value of your ticket and use it toward a new more useful ticket or to go on standby. Please be advised that Standby is not a guaranteed process, you pay R300, 00 non-refundable and you go on standby however, it is first come first serve, and a 50/50 chance of getting a seat on the next flight. This option is only available if you missed your flight while the aircraft is still on the ground and you are present at the airport i.e. missed check-in or bag drop. Kindly note that the above options are only valid within the 1-hour grace period following the flight being missed. Thereafter the flight is regarded as a no-show and the ticket is forfeited altogether. We value you as our guest and apologize for any inconvenience caused. Thank you for your feedback.
0 replies
46 months ago
Builders Warehouse Financial Services Disgrace!!
Below is an excerpt of a mail that I have sent three times to try and sort out a duplicate charge to my Builders Store Credit Card on the 29th May. It seems that there is a basic inability of the Builders Warehouse Head Office Finance staff to 1. Even understand the problem (they do not seem to grasp the concept of a "duplicate charge" 2. Be able to do something as simple as contact there Northriding branch to confirm the duplicate transaction. 3. Resolve the matter by having the duplicate charge reversed. I have sent three emails (with all the relevant material attached) and made four calls to the call centre in the past 5 weeks, only 1 of which resulted in me being able to complete the call before being cut off. Siphe, who assisted me on the last call on Monday 18th July phoned me back today on Wednesday 20th July to tell me that Head Office is unusable to assist me and that I need to drive to Northriding Branch with the original documentation and a copy of my statements to resolve the issue myself. "Needles to say - if I do manage to get this issue sorted out I will be closing my Builder's Warehouse account forthwith. I have seldom encountered such gross incompetence from a Financial Services Provider. "THIS IS MY THIRD ATTEMPT TO RESOLVE THIS ISSUE !!!!!! PLEASE REFER TO ATTACHMENTS On the 29th May I made a purchase of R2893.00 at Builders warehouse Northriding At the time of paying the store’s systems were offline. The cashier first attempted to swipe my Builders card through the normal terminal and told me that it “did not go through” She then fetched an “off line” terminal and re-processed the transaction The same day I returned part of the purchase in the amount of R2685.00 (this was for the computer desk and pedestal) – The Manager at a the info desk received the stock and told me that the credit would be processed once they were back on line the next day When I received my statement I saw that there have been two charges for the same amount on the same day (R2893.00 X 2). I MADE ONLY ONE PURCHASE for that amount . The credit note for the desk has been processed correctly ! I logged this query with your call centre and received a call from a consultant on the 16th June who said she would sort it out To date I have still not received my credit of R2893.00 for the purchase amount that was duplicated. "
0 replies
57 months ago
High Five for The Paving Experts?
I would like to express my absolute satisfaction at the service that I received from The Paving Experts . Jacque is the most interactive and communicative service provider, constantly updating on progress , incredibly organised and efficient with a fantastic team . Everyone so friendly and polite throughout. They did a phenomenal paving job, the site was left absolutely spotless and I couldn't be happier. Thank you Jacque, his team and The Paving Experts . !!
53 replies
69 months ago
DISGUSTED AT RANDBURG LICENCING DEPARTMENT
If you are ever approached by men outside the Randburg Licencing Department who say they are able to assist with paying your fines and getting your temporary driver's licence quickly DO NOT USE THEM. In November last year my daughter paid them R950 plus R3200 in fines. One person went into the offices to "pay the fines for her" , whilst another person took her upstairs to pay for her licence fee where she received a legitimate looking temporary licence with an official stamp. The person that went to pay the fines came and met us in the parking lot afterwards with a dodgy receipt but he assured us it was real . She then went to collect her licence months later , despite not receiving an SMS, only to be told there was no application on the system and that all her fines were still outstanding. When she went to enquire and collect her licence the staff were rude and unhelpful and told her that she will have to start the process again and pay the fines again !!The corruptness of our officials at our state facilities is nothing short of disgusting. Randburg Licencing Department need to be ashamed of themselves !!!
0 replies
85 months ago
R.U.B Bryanston Disgrace
My Daughter's bought me a voucher from R.U.B (Relax, unwind, breathe) in Bryanston on the 9th November 2018 for my birthday . Valid for 6 months. On trying to make a booking today the salon /spa has closed it' s website, facebook etc and are no longer active. I requested a voucher as a birthday gift because I loved the spa and have visited a few times before . No telephone numbers are reachable. I feel very aggrieved that my daughters wasted their hard earned money on voucher that is now no longer redeemable and in the mean time , the previous owner- Jennifer Fieldgate is living it up in London on holiday (as can be seen on facebook -she appears when you search R.U.B) and has made sure she shuts down any social site where she could be reached and discontinued land line and cell phone numbers . No effort was made to contact voucher holders before the shut down. Shame on you R.U.B You need to honour your customers purchases .
0 replies
95 months ago
ABSA DECEASED ESTATE DEPARTMENT ATROCIOUS!!
I have now been trying to close my deceased husbands credit card since November last year. I have spent hours at the branch , made countless phone calls, reported the matter to your helpline , and sent this mail to the deceased department four times . ALL TO NO AVAIL. I am now reporting the matter here on Hello Peter and will be seeing if there is a credit card ombudsman that I can also report it to. My deceased husband is still receiving mails to his mailbox with monthly statements even though the account says “Estate Late “ !!! It is a completely unacceptable state of affairs
159 replies
100 months ago
QVC Client Liaison Lynda Rieder
This is an update to my previous post. Although as a whole I still do not rate QVC as a company I would ever deal with in the future, I would like to really compliment Lynda Rieder in particular on the efficient manner in which she dealt with my complaint and resolved the issue at hand. The 5 stars are for her personally and not for the company . She really went the extra mile to ensure that at the end of the day I am a relatively satisfied customer. It is just rather unfortunate that it took a bad review on this platform to prompt the service I should have received in the first place Thank you Lynda !!!
105 replies
100 months ago
QVC (VRS) ABSOLUTE TOTAL DISREGARD FOR MEMBERS
My husband died on the 25th October 2017 I requested that the account /profile be closed I reminded QVC that my late husband had been attempting to close this profile for some time , however was unsuccessful in doing so as he was informed that he had signed a lifetime contract . He sought legal opinion on this and was informed that it was illegal for QVC to hold him to a lifetime contract. Unfortunately he became too ill to take the matter further I paid the outstanding fees in full for 2018 as I was told they had already been billed in September and could not be prorated I asked for confirmation that the profile had been closed but that I would still be able to use the 30 points I had been forced to purchase plus the 25 points remaining from the previous year At first I was informed that I only had 25 points available. After arguing and pointing out that I had been forced to purchase 30 points for 2018 they agreed that I had 55 points available I then reported being unable to access the online booking site in order to utilize the points I had paid for. I asked that someone please assist in getting my online log in restored. When I request "forgotten password" it tells me that e-mail address I have always used is not recognised. To date no one has responded despite numerous e-mails and correspondence I have tried calling reservations and the estate late department , however there is an answering service saying that they are experiencing technical problems and are unable to answer calls. I do not believe this to be the case. I feel it is something more sinister. Should I not receive a satisfactory response from QVC within 24 hrs I will be seeking legal opinion.
105 replies
113 months ago
VAT REGISTRATION BLUES 3rd WORLD SERVICE
<p>Clearly SARS has no interest in encouraging companies to register for VAT . After compiling the extensive list of required documenation required to register a company for VAT , our public officer together with our auditor arrived at SARS Randburg branch at 11 am this morning to attempt to register our company for VAT. After standing in the queue for an hour or so they reached the front only to be told by the person at the front desks that they do not entertain anyone wanting to apply for VAT "this late in the day" . If you wish to submit a VAT application you need to be there by 8am . This could only happen in South Africa where there is general lack of willingness amongst government/state employees to assist the public and citizens of this country who are doing their best to comply with legislation and be good up-standing citizens. Tea and lunch breaks seem to be a priority. Come on SARS !!!!! Who are you kidding that you run a 1st world organisation.</p>
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
8 (80%)