Active since Jan 2017
5
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Reviews
5 reviews68 months ago
Pathetic/non-existent customer service
Call after call. Email after email and no response. Have been trying to cancel with no success. The costs add up to more than the bonus. When contacting the call center, it goes to voicemail and no operator is reached.
106 replies
69 months ago
Fast and efficient service
Fast and efficient service. This is the quickest turnaround that I have experienced with any Vape companies. The products are well priced and good quality.
0 replies
87 months ago
No Accountability taken for False Advertising
I am front in line with many fuming customers. It is pathetic that despite contacting you directly after the adverti*****t for the Samsung 65" QLED TV was launched this morning (5th March '19), BEFORE any apologies or rectification was sent out, Dion Wired staff refused to sell the TV to me as advertised. Ethics are so shocking. It's beyond sad that you are rather willing to lose 100's if not 1000's of clients due to you not taking accountability for the false advertising. This is against the laws of RSA and I will be taking further action if not rectified with relevant customers, especially those who seeked to purchase before any apologies were sent out. I have no interest in seeing the 'Gremlin' response from your automated bots. If you contact me or other customers, have the decency to show some humanly empathy with these complaints.
56 replies
93 months ago
Disappointed & Livid!
I used to RAVE about Isabella Garcia as there projects really helped with my sensitive/dry skin as my skin doesn't get along well with most products. Even though their pre-sale service was outstanding, their after sale service SUCKS. I am utterly disappointed as I have ordered a skincare & makeup range from you in 2017 & early 2018 (when I was contacted and I continued with the order). This time around, Isabella Garcia decided to place and order without my consent and debit it from my account. 1) I am most upset by the fact that you didn't even have the decency to contact me before delivery/order as I didn't notice you delivered in July 2018 as I got married and wasn't at work. When I returned to work beginning of August I was surprised with a hamper and a R3029.23 invoice for products I never ordered. No one even bothered to call/email after the products were delivered to check if I was happy with it. 2) I contacted someone (cant recall the name of the lady) in the Cancellations department and informed her of the situation. I also informed her that the 1st debit order has gone through for the hamper I didn't order... She informed me that the couriers would only be able to collect in the week of 20 August from my home. Unfortunately/Fortunately, I work full time and am most of the time on the road between clients and not sitting at the office or home so I specially arranged someone to be at home during this time. Even after receiving a SMS to confirm pickup, NO ONE pitched and NO ONE decided to communicate this to me. On top of all of this: - This hamper was delivered in July - 1st August, my account was debited for the 1st installment & I decided to allow Isabella G chance to rectify this - At the BEGINNING of August, you informed me of collection during the week of 20 August. You also then informed me that I wont be able to reject the debit order at my bank and that you would refund me 10 working days after collection. - It is now 24 August and after I called YOU, I was informed that you had a bit of a stuff up with collections and now the hamper will only be collected during the week of 4 September. This means that I MIGHT get my refund by 18 SEPTEMBER! This is outrageous! As I informed Isabella G's employees which I spoke to, I have not opened the products and I don't want it as I still have products left from my previous order as I have a friend which I received Isabella G products from too. I was open to give you a chance to rectify the mess up but now this is going way too far and I am absolutely livid. If there is any chance for me to stay a client, this better be resolved very soon. I refuse to wait almost 2 months for a refund for something I never ordered.
53 replies
112 months ago
Horrific experience & no customer service s****s
<p>Good day,</p> <p> </p> <p>After always recieving great service at various Panarottis outlets in Cape Town, I insisted that two friends and I go to Panarottis at Greenstone mall on 1st December 2016.</p> <p> </p> <p>We waited patiently to be seated at 18h00. After we were seated, we wanted to order but the employee said they would send the waiter. Eventually the waiter came and took our drink orders and we had to wait 20minutes for our first (and last) round of drinks seeing that there was no one around to refill our glasses later.</p> <p> </p> <p>By 19h30, we were only served 2 slices of pizza each from their Thursday buffet special. All patience has drained from my body. We requested our bill from 19h25, after my 4th attempt to recieve our bill, I stood up and went to the cashier desk and asked the guys behind the till (which looked like management) that I have been waiting 30 minutes for the bill and am utterly disappointed with the lack of service. I was ignored, recieved the bill and they continued talking to someone else across the cashier desk. I payed and left. </p> <p> </p> <p>I find the attitude, lack of service and paying about R70 p/p for a ''eat-as-much-as-you-can" is ridiculous. If the attitude was better and the situation handled differently, I would have understood. However after reaching out to customer service, I still havent recieved a response.</p> <p> </p> <p>It is easy to comprehend as to why there are only a few Panarottis in Gauteng (in comparison to Cape Town) since there is such a lack in hospitality and everything that needs to lead to a succesfull restaurant.</p> <p> </p> <p>Regards</p> <p>A very disappointed & upset Customer</p>
56 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
3 (60%)