MM
Masala M
Active since Jan 2017
3
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3 reviews96 months ago
Pathetic service
I bought a phone online in contract at R350 per month. The sim card has not been activated. It is over 100 hours now.
53 replies
96 months ago
Mistreatent of blacks buying two cars from Autoteam Menlyn.
Poor services on black customers. During the process of buying a new car through a black sales man called Mandla who is the only black person in the team working with no support structure frim his colleugues. They made me spend close to R1500 just to get the trasaction through for unreasonable demands from the FIS who act like a Garage manager by the name of Anne. I went to fetch the car i celebared with my kids and after two days they came back to take back the car claiming that my driver lisense is not a proper one. They made me to apply for a new ID eventhough i had the ID application and addidavit. Anne just made the whie process complecated. The best she could do was to tell me that she is qualified for her job. On second car delivery they made us wait for more than two hurs because Mandla the backscreen saver was late they lied to say he too the car keys with at home. The second car we bought from them it has the expired permit which is against the South African laws. It was part of the deal that they will apply for double disc and yes our temporal expired and still waiting on them with empty promises. No formal delivery of a car with compliments they just throw you with the key no thank you or a simple complimentary like other decent garages do. The second car we bought from them is meant for business guess what it is a painin there .... cos the insurance had to deduct R3500 including prorata for a car which is not opeartibg due to delays caused by Auto team. They made us to write a declaration for me to collect tge car from Pretoria however they made my mom to drive all tge way from Thohoyandou to sign. They made her choose whole lot of unnecessary costs which are not important for a business car according to us. They must just inform all black people tonever enter thier primises to buy cars from them. My mother want to take back the car and please help this is the ony soution left for us.
0 replies
112 months ago
Poor quality on Samsung note 5 Repairs
<p>within 3 months of Samsung note 5 purchase the screen was broken. i took it for repairs which was done after 5 weeks of waiting with no phone, reason given was "spares taking too long to be delivered". within two weeks the phone went black, i booked it in again at Mall of Africa as blank screen under warranty. made follow-ups via e-mails and calls there was no resoponse i then went physically driving ( full tank of petrol) all the way from Mpumalanga Standerton to Johannesburg Mall of Africa since there is no branch around standerton. i was told the phone is with the technicians i was given the technicains department's number, i called qouting my reference number the lady responded kindly and promised to call me back which never happen, i then called again several times until my case was attend by another lady who then requested my proof of purchase which i gave to her, and i followed with a call, she told me that the reason she is asking for the proof of purchase is because she wants to ascertain if the phone is still under warranty and now that "you have send the proof of payment the technicians will fix your phone and communicate with you for collections with no payments invloved". the following day she sendt me an e-mail with a qoute attached that i must accept and send back to her, i desputed the qoute knowing that my phone is still under warranty, she came back to say there is a screen damage. Surprisingly both me and the technicain at Mall of Africa couldnt detect the "said screen damage" with naked eyes. firstly why would i pay for the phone which is under warranty? secondly Samsung tempered with this phone when they were fixing it for the first time? does this mean the spares used are poor quality or Note 5 is just anexpensive phone with no Value for money? i am paying a lot of money currently on this phone monthly and now i am expected to pay for repairs on a fairly new phone Samsung Note 5. </p>
56 replies
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