Active since Jan 2017
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5 reviews95 months ago
Poor management at iSimangaliso, Sodwana bay entrance/Gate
The diving is awesome but the gate/entrance is extremely badly managed. The staff is rude and unprofessional. They also seem to make up 'rules' as they go along. Due to the terrible experiance at the gate, I do not think I will ever visit the area again. I will miss the diving though.
0 replies
97 months ago
Unpleasant experience with SA Express
<p>I wish to convey my extreme dissatisfaction with SA Express. On 11 April, my scheduled flight SA1014 from Bloemfontein to Johannesburg was delayed by over 3 hours. Firstly, I had to postpone and later cancel appointments in Johannesburg for that evening, leaving an extremely bad impression with my clients. I had to rush through my various appointments in Bloemfontein to make my booked flight (to be able to make my Johannesburg appointments as mentioned above) for no reason since I only left Bloemfontein after 8pm. This caused havoc on all my travel plans for the next 3 days. I do appreciate that we unfortunately do not live in a perfect world and things go wrong. My frustration is the fact that there was no communication with your passengers. If you had contacted me earlier in the day via email, phone call, SMS, WhatsApp, Facebook… endless methods of communication… I would not have been stuck in Bram Fischer airport (I don’t know if you have ever been there… not exactly big enough to keep one occupied) for such a long time and I could have finished my business at a more relaxed pace. We were also not informed why there was a delay. And of course, the worst is the way that flight delays seem to get longer as the new “boarding time” approaches. Maybe you have communication channels I am not aware of? If so, please send it through to me that I can stay up to date with my flight boarding times for future flights. The above was sent to Specialist Customer Relations via email ********** on 17/04/2018. I have not yet received any feedback regarding my previous mail (as per above) and yet I still chose SA Express for my travels from Bloemfontein to Johannesburg... and again my flight (SA1006) has been delayed without explination or apology. How can you be this indefferent to your customers?</p>
0 replies
107 months ago
Impossible to cancel a LTE contract
<p>When I initially signed up for LTE I was told there is no fibre available in my area for at least 2 years but, I could switch to Telkom fibre when it becomes available without penalty. 2 months after this conversation and me signing up for LTE, Telkom Fibre was in my area. Since I already had the LTE contract, I stayed with it for about a year thereafter. The LTE line speed systematically got slower, eventually I reached the point where the LTE was so slow it was basically useless thus I started the switch to fibre.</p> <p>I was told by Telkom I need to have the fibre installed a then will I only be able to cancel the LTE without penalty. After my fibre was installed, I contacted Telkom with my fibre order number to cancel.</p> <p>I’ve been attempting to cancel a LTE contract since January 2017 with no success.</p> <p>I’ve submitted the cancellation request forms numerous times, I’ve spoken to the call centre almost as many times all to no avail. Every month a debit order goes off my account and every month my bank reverses the charge. Finally, in April I went to the store I originally signed up at, returned the device and the contract was “cancelled” … Yet, every month after April, my account is still debited and I must reverse the charges. I am now up to R4200 being debited and subsequently having it reversed. If this is not resolved next month the amount will be R4900.</p> <p>Why should I pay, be liable and be penalized for Telkom’s incompetent staff? Why must I pay due to Telkom’s inability to perform the simple task of cancelling a contract?</p>
112 replies
109 months ago
No words.... pathetic fibre
<p>10mb/s uncapped fibre and I cant even stream at 244p without constant (every second or 2) buffering?! How is it possible that Telkoms service is this bad?! Worst part is that you cant even complain about it. The call centre staff is generally beyond useless and it takes days for any email reaponse. Utterly and totaly pathetic!</p>
112 replies
112 months ago
Pathetic “Prestige” banking
<p>I’ve been banking with Standard Bank for almost 20 years. And was suckered into signing up as a “Prestige” client through the promise of better support (banker) and “preferential” interest rates.</p> <p>The better support IS A LIE! I’ve been trying to get into contact with my banker… or any banker that would be able to assist me for 6 days now. Why should I pay higher banking fees if I have to wait on hold for 10mins at a time to eventually get through to a person that cannot assist me? In fact, this person basically told me to move my accounts because they (Standard Bank) cannot assist me in any way to renegotiate the interest rate on my home loan. Do I need to go into my branch to talk to someone willing and able to assist me? Able to think out of the box to find a solution to keep a client happy? Again I ask, why do I then pay the higher banking fee?</p> <p>As for the advertised “preferential” interest rates, what a load of BS. I recently discovered that I can have my house re-financed through another institution at an interest rate 1.4% less than the supposed preferential interest rate I currently “enjoy”. I am trying my absolute best to afford Standard Bank every opportunity to keep me as a customer. I’ve been trying for days to get through to someone in a position to assist me in helping Standard Bank to keep me as a customer.</p> <p>Standard Bank Prestige Banking, P L E A S E contact me!</p>
168 replies
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1 Star
5 (100%)