ST
Shelly T
Active since Apr 2009
187
Reviews
0
Industries
Reviews
187 reviews1 month ago
BOSCH STAFF DELETE CUSTOMER'S EMAILS WITHOUT READING THEM!!!
Bosch Home Appliances are obviously not interested in customer service based on the fact that a person in their company has deleted two of my emails without reading them. If this is the level of service that Bosch give to their customers, then I am definitely NOT interested in dealing with them or having any of their products in my home!!!
53 replies
4 months ago
DSV COURIERS ARE UNRELIABLE. DON'T USE THEM!!!
My company is a small business situated in the Western Cape. We regularly order from our supplier who is based in Centurion, Gauteng. If we place our order with our supplier on a Monday morning before 12:00, DSV generally collect that same Monday and then deliver to us on the Wednesday during the course of the day. As per normal, I placed my order with my supplier extremely early on Monday morning, little realizing that DSV were not going to collect my order and therefore, the stock which I should have received today, 31/12/2025, was not received. As a result, I had to go and spend extra monies to try and find the stock which I needed, to get me through today, tomorrow and Friday morning. According to my supplier, DSV's excuse was that they didn't have vehicles available to pick up my order. Really DSV. You are a courier company. Can you not come up with a better excuse then the feeble excuse about not having a vehicle available. You have now impacted my business negatively and cost me unnecessary expenditure for stock which I should have had and which I had already paid for.
56 replies
7 months ago
CLICKS KEEP THEIR CUSTOMERS ON HOLD AND DON'T SEND PROMISED EMAILS CONFIRMING ORDER!!!
I purchased two items from Clicks online this morning - at 10:52 and paid immediately for my order. When tracking my order, I received a message stating that an email had been sent to me confirming my order. It is now approximately more than 5 hours later and I am still waiting for my confirmation email. In addition, I am currently online with Clicks Customer Support, but have been waiting more than 6 minutes already for Noxolo to respond to my query. Really Clicks, is this how you treat your customers?
0 replies
8 months ago
DISCOVERY INSURE APPOINT ANY ASSESSOR IRRESPECTIVE OF WHAT THE PRODUCT IS!!!
I logged a claim with Discovery Insure as my HP Officejet printer was giving me an error message. Discovery Insure appointed Appliance King to do the assessment of my printer however, based on the number of bad reviews on hellopeter.com, I called Discovery Insure and requested a new assessor. I was then advised that Discovery Insure had appointed a company called Boman to do the assessment. Shortly after hanging up the call with the call centre agent, I called Boman, only to discover that they are a power tool company and was advised by a person working at Boman, that they do not do assessments on printers. I then called Discovery Insure AGAIN, and spoke with Celeste. After being unhappy with Celeste's responses, I asked to speak to her team leader or a manager, and typical of call centres, they use the excuse that the team leader / manager is not available. Why is it, that a customer cannot speak with a senior person when unhappy with a call centre agent?
106 replies
8 months ago
VODACOM MAKES CUSTOMERS DATA DISAPPEAR!!!
I have Vodacom fixed LTE at my house. I am supposed to get 600GB per month which refreshes on the 1st of every month. On checking my data in my Vodacom app on Saturday morning 02/08/2025, I noticed that there was only 477GB of data left. Bearing in mind, that on Friday 01/08/2025, I was away from my house for approximately 8 hours. In addition, I was asleep for easily another 8 hours on Friday night. That means that in a 24 hour day, Vodacom made 123GB of data disappear in a period of 8 hours. In my mind, this is impossible! I called the Vodacom call centre on Saturday morning 02/08/2025, and the lady I spoke with advised me that she had credited my account with the 123GB of data however, on checking this, the data was never credited to my account. Since calling the Vodacom call centre on Saturday morning 02/08/2025, I have also emailed Vodacom’s Customer Care department three times, and all three times, I have been ignored and not received any response from Vodacom. In addition, I put a post yesterday, 05/08/2025 on Vodacom’s FB Messenger, and only got a call back due to the fact that I threatened to log a complaint with the ISPA. I am still waiting for the person I spoke with to come back to me. It seems like there are no ISP’s that can be trusted to be honest with one’s data these days, and everything is just a money making racket and an attempt to treat the customers like idiots!!!
106 replies
10 months ago
MWEB ARE USELESS AND ***********!!!
I had MWeb LTE with their "free to use" router for a while, but I was unhappy with the line speed I was receiving and Mweb's price increase for what I was getting, so I cancelled my service and returned the "free to use" router on 25 March 2025, via courier, to the address which MWeb provided to me. On 24 May 2025, I received a statement from MWeb reflecting that I now owed R1650 for the router (which I had already returned via Postnet, in March 2025). I submitted an email to MWeb and received a returned email with the reference number MWB31337078 stating that I would be contacted within 24 - 48 hours. To date I have still not been contacted and I am still receiving statements from MWeb stating that I still owe them for the router. This is reflecting badly on my credit score and if MWeb don't fix this with immediate effect, I will take this matter to the Consumer Ombudsman
0 replies
11 months ago
VODACOM ARE TAKING DATA WHICH I HAVE PAID FOR AND NOT USED!!!
I have a 10GB anytime mobile data contract with Vodacom. From 05/05/2025 to 10/05/2025, I noticed that 6.5GB of data was used on my wi-fi contract, except it wasn't me and no-one else has access to my password. Then again on 22/05/2025, I purchased a 6GB data bundle and within 3 - 4 hours, the data was gone. This is totally impossible. I tried to call Vodacom's call centre today, but they are totally useless and *********** and all they do is repeat the information which I have already given them. Vodacom are taking my data which I have paid for!!!
286 replies
12 months ago
TYME BANK SOCIAL MEDIA STAFF REPLY WITH THE WORDS "COOL" WHEN A CUSTOMER COMPLAINS ABOUT BAD SERVICE!
I have been battling since approximately 03:00 today to do a internet payment, but I am unable to do so becuase I am not getting the OTP which I need to do my payment. After some discussions with the social media team, I asked what I have to do to get Tyme Bank to resolve my issue, and the response I got was, and I quote "Cool". Personally, I think this person should be fired for that response to a customer!!!
232 replies
12 months ago
Property24 take people's money and don't deliver!!!
I purchased a property report from Property24 this morning and did an online payment. The payment has gone off my bank account. I also received a reference number from Property24 verifying that my payment was received. I have not received an invoice nor the report which I paid for. A short while ago I got a call from Property24 advising that they had not received my payment and that I should send them proof of payment. What part of an online purchase do they not understand? My reference number which I provided to them is my proof of payment. Don't do business with this company, they are *****s!!!
0 replies
12 months ago
Amazing customer service from Arthur Fischer at Discovery Insure
I received an email at the beginning of April this year advising me that I have a new service advisor for my short term insurance policy. As it was the annual anniversary of my insurance, and therefore, a premium increase, I decided to contact my new service advisor and see how he could perhaps assist in reducing my monthly short term insurance premiums. Just before the Easter weekend, I sent Arthur Fisher (my new insurance advisor) an email, asking him to contact me. As it was the Easter weekend, I didn't expect to hear from Arthur until later in this week however, Arthur called me first thing this morning. By just working with Arthur through my insured items, he managed to assist me in reducing my monthly premium. I wish that I had Arthur as my insurance Advisor years ago. Thank you Arthur for your assistance this morning and for your amazing customer service. You are a credit to Discovery Insure and to the insurance industry as a whole. I wish there were more people like you around.
58 replies
Review Distribution
5 Star
16 (8.556149732620321%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
21 (11.229946524064172%)
1 Star
150 (80.21390374331551%)