Active since Feb 2017
3
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3 reviews4 months ago
Unprofessional and rude - ERA Northriding
<div>I am still trying to understand exactly what happened in this process with Shirley at ERA in Northriding. My mom viewed a place on Monday this week and Shirley sent me the application, I responded to ask for the cost breakdown (which she found irritating and repeatedly kept saying the house is in high demand and she won't keep it for us.) I then filled the application in on Tuesday, she then sent me the lease on Wednesday. The lease has a few clauses that I do not like, i.e - the house must be available for 2 Sundays a month for show house and they landlord can cancel with 2 months notice from the start of the contract. We are moving my mom from Broadacres so we need to know she will be secure there for at least 6 months +. She came back to say I am welcome to ask questions but then when I did, she did not answer my calls, did not respond to my email and said she was opening the applications up to other people. She has made me feel crazy for asking completely normal questions and her urgency to get me to sign without reading the terms properly screams red flags. I do not recommend ERA and Shirley to anyone who cares to review a contract before signing.</div>
0 replies
90 months ago
Do not buy from Coricraft
If I could give a zero out of 5 I would. Buying a couch is meant to be something quite exciting, this has turned out to be the opposite. Don't be fool by the good service in store because the warehouse, delivery/collection area of the business does not function. I was meant to receive the couch on Saturday (bought 30th September). I needed to pay the 50% balance before hand which I had been trying to do for 3 weeks but no one would follow through on emailing me the invoice with remaining amount and banking details. I resorted to going in store to pay the 50% in order for my delivery to take place on Sunday the 2nd of December. I was promised by THE MANAGER of customer service. My couch did not arrive (not even a phone call received to explain/apologise). I waited at home the whole of Sunday as I was told that a delivery time could not be given. I then emailed THE MANAGER of customer service who said she would get back to me ASAP. No explanation as of yet and no call or email received. The only way to get through is the call center and I have been on hold for 15 minutes at a time so my airtime and my working time must be wasted on trying to get what I have paid for? The worst part is I am SO angry but there is no one at Coricraft who cares to even assist.
0 replies
112 months ago
FNB Can't live up to the "Premier Promise"
<p>I have always been the biggest fan of FNB, convincing friends and family to move over to the FNB side of banking. Never again. I am a so called "premier" client, yet the 24 hour bankers I am so "lucky" to have, can never really assist.</p> <p> </p> <p>My card was cloned and money was taken out of my account I immeditely cancelled the card. I was unable to order a new one as systems were down but I was told I would still have access to my account - not true. Now no card and no access to my account, I was promised a call when the systems were up and running again. NO call. I phone, order a new card, I am told I now have access to my account (not true - AGAIN!) 3-5 working days as promised, my card does not arrive. Not one phone call to apologise for the delay. I email my premier bnking team to ask what the status is and comment on the lack of communication, I receive a ridiculous robotic response :</p> <p> </p> <p>"Thank you for affording us the ability to service your banking requirements.</p> <p> Thank you for your request in regards to your replacement card</p> <p> Kindly contact our Premier on ********** 000 to order new card"</p> <p> </p> <p>ORDER A NEW CARD!!! I did that a week ago! I call in to find out the status of the card I ordered a week ago and once again the teller has NO idea where it is or why it is late. He suggets we start the process all over again? I still have not recieved the reversal of the money that left my account (also 3 to 5 working days as promised) and this mysterious new card! I am incredibly disappointed and frustrated. You oversell your services and underdeliver. You cannot have communication issues with your customers when you are dealing with their money! It is just unacceptable.</p> <p> </p> <p>That is the last time I brag about my bank as when I have actually needed my "premier" promise. I have recieved the opposite.</p>
168 replies
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