EM
Ernest M
Active since Feb 2017
5
Reviews
0
Industries
Reviews
5 reviews2 weeks ago
DISCOVERY FAILING TO GRANT ME SPECIALIST AUTHORISATION AFTER 6 YEARS OF PAYING MEDICAL AID AND ONLY USING IT FOR THE FIRST TIME NOW
On the 23/05/2026 my doctor checked which hospital is in my network on my medical aid plan as I needed urgent admission. He found the nearest hospital being Mediclinic- Medforum. He checked who's the Head of Surgeon and found that it's Dr R Maluleke. My doctor proceeded to contact Dr Maluleke and spoke to him. My doctor then issued me with a referral letter to Emergency at Mediclinic Medforum. Upon arrival at Medforum I was advised by the Receptionist if I'm aware that Dr Maluleke is the Specialist and that we needed the Specialist Authorization. I told her that didn't know that. I have never been admitted before and it was MY FIRST TIME EVER USING MY Medical aid in 6 years of having it. The receptionist called Dr Maluleke and made him aware that I don't have an authorisation and they also couldn't reach my doctor so I was admitted because they also couldn't reach Discovery either. On Monday I was advised that they called Discovery for Specialist Authorization, that they were taken from pillar to post and they're still waiting for Discovery to answer. Dr Maluleke said I must go back to my doctor and obtain the Specialist Authorization. They discharged me at 17h00 with no pain killers and no medication, meanwhile I was very ill and in excruciating pain. I have medical aid but I was denied medical treatment pending an authorisation. The right to have access to health care services is a basic human right guaranteed by the Constitution. Section 27 of the Constitution provides that everyone has the right to have access to health care services, including reproductive health care services and no one may be refused emergency medical treatment. DISCOVERY!!!WHY HAVEN'T YOU GRANTED AUTHORISATION YET? SHOULD I DIE BEFORE A LAWSUIT IS BROUGHT AGAINST YOU BEFORE YOU CAN TREAT CLIENTS WELL?! As it is now, I am at home and have not been attended to for 3 days. The infection on my leg is bound to lead to consequential damage and who will take the fall for it? I HAVE BEEN PAYING MY MEDICAL AID FOR 6 YEARS AND HAVE NEVER USED MY MEDICAL AID BEFORE, NEVER EVER?! MY FIRST EXPERIENCE IS THE MOST HORRIBLE AND LIFE THREATENING AND NOBODY CARES BECAUSE MONEY COMES FIRST.
1 reply
2 weeks ago
KICKED OUT OF HOSPITAL BY DR R MALULEKE PENDING MEDICAL AID AUTHORISATION
On the 23/05/2026 my doctor checked which hospital is in my network on my medical aid plan as I needed urgent admission. He found the nearest hospital being Mediclinic- Medforum. He checked who's the Head of Surgeon and found that it's Dr R Maluleke. My doctor proceeded to contact Dr Maluleke and spoke to him. My doctor then issued me with a referral letter to Emergency at Mediclinic Medforum. Upon arrival at Medforum I was advised by the Receptionist if I'm aware that Dr Maluleke is the Specialist and that we needed the Specialist Authorization. I told her that didn't know that. I have never been admitted before and it was MY FIRST TIME EVER USING MY Medical aid in 6 years of having it. The receptionist called Dr Maluleke and made him aware that I don't have an authorisation and they also couldn't reach my doctor so I was admitted because they also couldn't call Discovery either. On Monday I was advised that they called Discovery for Specialist Authorization, that they were taken from pillar to post and they're still waiting for Discovery to answer. Dr Maluleke said I must go back to my doctor and obtain the Specialist Authorization. They discharged me at 17h00 with no pain killers and no medication, meanwhile I was very ill and in excruciating pain. I was ill, not in a good state to travel and it was in the evening. My problem is that what if I was from far, from Limpopo for instance and had no other means of accommodation. I was not even given a chance to call my immediate family members. I was literally kicked out of hospital! I have medical aid but I was denied medical treatment pending an authorisation. How many people are treated this badly? How do you treat human beings like that?! IS THAT HOW DR R MALULEKE and MEDICLINIC MEDFORUM TREAT PATIENTS?! IS IT BECAUSE I'M BLACK AND THEREFORE WOULD NOT STAND UP FOR MYSELF?! WOULD OTHER RACES HAVE BEEN GIVEN THE SAME ILL TREATMENT?!! THIS IS EVIL!!! The right to have access to health care services is a basic human right guaranteed by the Constitution. Section 27 of the Constitution provides that everyone has the right to have access to health care services, including reproductive health care services and no one may be refused emergency medical treatment. THIS WAS NOT ADHERED TO BY DR R MALULEKE (Who took an oath to put patient's live first) AND MEDICLINIC MEDFORUM. In my case, Dr R MALULKEKE TOOK A FINANCIAL DECISION OVER A PATIENT'S LIFE. As it is now, I am at home and have not been attended to for 3 days.
0 replies
101 months ago
Compensation for wasted food
Hi I am very dissatisfied with the service I received from Tshwane electric department, My name is Ernest Moremedi and i am staying in Mamelodi 160 Moretele view segwagwa street. My Electricity went out or got finished on Thursday morning and i went to buy a rechrge voucher the same morning, but when I tried to recharge I couldn't. I then called Tshwane the same day around 2pm and logged a query which they gave me a reference number 498/25. The call center people told me that my query will be solved by Thursday but nothing happened, I then called again and they said my query is escalated around 6pm. To cut a long story short today is Saturday which is three days later my query is still not attended, I therefore lost all my food in the fridge which I will like to be compensated for. I think its only fair that Tshwane pays for this damages thats the least they can do, I am very determined to make sure that my request is fulfilled because I tried to be a good citizen by not taking law into myself by not doing any illegal activities and follow the law by reporting to the relevant department.
0 replies
113 months ago
Terrible service
<p>I applied for a contract phone with Telkom mobile network and seven days later i am still without my phone. I first wanted huawei p9 lite and was told its out of stock they have samsung j7 prime in stock and i said they can give me the j7. After seven day i told them i need my phone and they told me its out of stock. I then said i want to talk to the manager and i was put on hold for over 30mins till i dropped the phone. I very dissapointed.</p>
1 reply
113 months ago
Terrible service
<p>I applied for a contract phone with Telkom mobile network and seven days later i am still without my phone.</p>
0 replies
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