M
Medforum
Unclaimed Business
M
Medforum
Unclaimed Business
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Medforum receives sharply divided feedback. While a few patients praise individual nurses and the Pediatric ICU team for exceptional compassion and attentiveness, the majority express serious dissatisfaction. Recurring complaints target the pediatric ward's restrictive parent policies, inadequate bathroom facilities, neglectful staff who fail to check on admitted children, poor kitchen service, and concerns about emergency unit care. Allegations of theft by a nurse and unresolved disputes with doctors further erode trust. Overall, patients feel the standard of care has significantly declined.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Travel & Vacation
NPS Score
-67
Recommended: Unlikely
Review Distribution
1.9|9 Reviews
May '25 - Apr '26
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
5(14.3%)
4(0%)
3(0%)
2(0%)
1(85.7%)
Frequently Asked Questions About Medforum
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nthabeleng M
1 reviews | Active since Jan 2020
26 Feb 2026, 12:49
Awesome service
I want to share this compliment even though is long over due, there was this Nurse by the name of Thembi. She helped through a dark time when I was admitted there, she did not diminish my pain but she was patient with me as I couldn't stop sobbing. I had a miscarriage and My mother was not present with but I felt her warm with Sister Thembi present. Thank you, We more likes of her.
Helpful (0)
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Nthabeleng M
1 reviews | Active since Jan 2020
26 Feb 2026, 12:49
Awesome service
I want to share this compliment even though is long over due, there was this Nurse by the name of Thembi. She helped through a dark time when I was admitted there, she did not diminish my pain but she was patient with me as I couldn't stop sobbing. I had a miscarriage and My mother was not present with but I felt her warm with Sister Thembi present. Thank you, We more likes of her.
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Replies (0)BM
Babongile M
1 reviews | Active since Jan 2020
25 Feb 2026, 04:28
Medforum Mediclinic
Medforum Hospital looks like it was excellent when it was just Medforum. There are very good Dr's I go to there. Emergency unit is the worst since whoever Dr took over I had 3 bad encounters and what they do it's like you are forced to sign some feedback it's more like speak now or forever hold your breath lol. The moment they said beds are full I knew I had to run because the worst is coming.
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Babongile M
1 reviews | Active since Jan 2020
25 Feb 2026, 04:28
Medforum Mediclinic
Medforum Hospital looks like it was excellent when it was just Medforum. There are very good Dr's I go to there. Emergency unit is the worst since whoever Dr took over I had 3 bad encounters and what they do it's like you are forced to sign some feedback it's more like speak now or forever hold your breath lol. The moment they said beds are full I knew I had to run because the worst is coming.
0
Replies (0)TM
Tshilidzi M
1 reviews | Active since Jan 2020
30 Jan 2026, 05:02
Disappointed by the nurse
Disappointed by one of your nurse who *****s visitors belongings at General ward bed 37, my partner lost his wallet on the chair while the doctor was busy with me, the same nurse when the doctor was done examining me, he left his phone on my bed and the nurse was about to put it in her pocket luckily I alerted the doctor about his phone and she then give it to him. I even went to the ward yesterday to look for it hence that was the only place we had it and no one advised me of what to do next in such cases. She tried to tap with the bank cards at mamelodi luckily we already blocked them. I am very disappointed as a patient 😔 😞 😕 NB I know her name and surname
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Tshilidzi M
1 reviews | Active since Jan 2020
30 Jan 2026, 05:02
Disappointed by the nurse
Disappointed by one of your nurse who *****s visitors belongings at General ward bed 37, my partner lost his wallet on the chair while the doctor was busy with me, the same nurse when the doctor was done examining me, he left his phone on my bed and the nurse was about to put it in her pocket luckily I alerted the doctor about his phone and she then give it to him. I even went to the ward yesterday to look for it hence that was the only place we had it and no one advised me of what to do next in such cases. She tried to tap with the bank cards at mamelodi luckily we already blocked them. I am very disappointed as a patient 😔 😞 😕 NB I know her name and surname
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Replies (0)MM
Modjadji M
1 reviews | Active since Jan 2020
10 Oct 2025, 07:35
Medforum bad review
Medforum has the worst service ever!!! The kitchen service ???? THE WORST!!! It’s like they are doing you a favour to receive service you are paying for!
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Modjadji M
1 reviews | Active since Jan 2020
10 Oct 2025, 07:35
Medforum bad review
Medforum has the worst service ever!!! The kitchen service ???? THE WORST!!! It’s like they are doing you a favour to receive service you are paying for!
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Replies (0)vK
vhongani K
1 reviews | Active since Jan 2020
18 Jul 2025, 11:06
Poor service
Staff doesn't check on the baby for more than 2 hours ,and baby is admitted at Paedetritic critical care ,which I believe one needs to check on the baby time and again,machines keeps on beeping..manager always in the office doesn't walk around to ensure that the service is running smoothly ,this hospital is no difference from public hospital.
Helpful (0)
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vhongani K
1 reviews | Active since Jan 2020
18 Jul 2025, 11:06
Poor service
Staff doesn't check on the baby for more than 2 hours ,and baby is admitted at Paedetritic critical care ,which I believe one needs to check on the baby time and again,machines keeps on beeping..manager always in the office doesn't walk around to ensure that the service is running smoothly ,this hospital is no difference from public hospital.
0
Replies (0)TM
Tumelo M
1 reviews | Active since Jan 2020
17 Jul 2025, 17:33
Worst hospital in the country. Even public hospital would do better
I have never seen so much non interest in patients even worse on children. The assigned Dr Moeketsi just told the nurses to admit my child because he/she is busy. He was admitted for over 18 hours and not even once did they come to see the child. Really disappointing. When attempting to find out what time they coming, they were still giving vague responses. I wouldn't recommend this hospital to your worst enemy. The only thing they are concerned about is money while they don't want to provide service.
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Tumelo M
1 reviews | Active since Jan 2020
17 Jul 2025, 17:33
Worst hospital in the country. Even public hospital would do better
I have never seen so much non interest in patients even worse on children. The assigned Dr Moeketsi just told the nurses to admit my child because he/she is busy. He was admitted for over 18 hours and not even once did they come to see the child. Really disappointing. When attempting to find out what time they coming, they were still giving vague responses. I wouldn't recommend this hospital to your worst enemy. The only thing they are concerned about is money while they don't want to provide service.
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Replies (0)FM
Fikile M
1 reviews | Active since Jan 2020
15 May 2025, 02:11
I will never go back to this hell whole
Oh what a bad experience The hospital is now a place of horror,one bathroom 37 parents.....i believe we are paying parents it doesnt make sense to walk miles and leave a bathroom where your baby is at just to bath or even use bathrooms next to the lift to relieve yourself.....to the manager go sit and plan properly because i think in future you will be losing a lot of clients.The place is hell we sleep at 9 and must be awake at 5 ,what if the baby only sleeps during the day....allow us to suggest plans that might work for both parents n management
Helpful (0)
|Replies (0)FM
Fikile M
1 reviews | Active since Jan 2020
15 May 2025, 02:11
I will never go back to this hell whole
Oh what a bad experience The hospital is now a place of horror,one bathroom 37 parents.....i believe we are paying parents it doesnt make sense to walk miles and leave a bathroom where your baby is at just to bath or even use bathrooms next to the lift to relieve yourself.....to the manager go sit and plan properly because i think in future you will be losing a lot of clients.The place is hell we sleep at 9 and must be awake at 5 ,what if the baby only sleeps during the day....allow us to suggest plans that might work for both parents n management
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Replies (0)