GV
Gerrie A
Active since Feb 2017
7
Reviews
0
Industries
Reviews
7 reviews37 months ago
****mer Alert
After recieving the quote was payment made, confirmed delivery the next day, next day came and gone, advised for Saturday, nothing happned, after wnquiring did Marleze advise the driver did not pitch arranged for Monday. Monday came and gone, tuesday I drove to the adress as per the invoice, it was a open field, send the pon drop and picture to her, she advised it is a plot, asked her for the location, dis not recieve anything, told her to refund she advised she will do so, the next day and still no refund.
0 replies
40 months ago
Reg docs Duplicate
We purchased a vehicle privately, waiting on the natis only to find a duplkcate is suppose to be drawn, we paid for the duplicate 17/11/2022, up to date did we not recieve any positive feedback regarding the duplicate papers. 'Lesedi.Mosita@webank.co.za' <Lesedi.Mosita@webank.co.za> and 'WesBank, Service' <service@wesbank.co.za> - Is not responding to any emails or forms of comunication
396 replies
41 months ago
TAT provident fund
We have a provoden fund with Marsh, it has now been more than 8 weeks and we are not recieving any help from either the employer, Sanlam or Marsh.
660 replies
90 months ago
Misrepresentation
Yesterday our internet went down, called webafrica and held on to long then dropped the call, rebooted router and ont and then still no internet. Called again and after 25min did they not answer the phone. (Ps. pls rid those ****py jokes, not even funny). Anyhow I then called Vumatel, they advised everything is fine with them, I also tested the fibre line with the PON meter and got a good db reading. Called webafrica again and and after 30m did the seem to have the courage to pick up the phone. The techie advised it is Vumatel not them, so now he is also lying to me, he is bringing the company name in disrepute, Now this morning everything is still off, called again no answer, called Vumatel and they advised it is specifically webafrica only that is off, called webafrica again and held on for too long. First of all, the reason there are private companies out there is because of lack of service from SOE's. But even the SOE's answer their phone quicker than you. I am looking at my options in shifting my fibre to another ISP. 2ndly never lie to a client meaning do not misrepresent yourself on behalf of a company. Gerrie van Aswegen
105 replies
111 months ago
Slow to almost no internet from 01/02/2017
<p> </p> <p>Lebogang – Supervisor (OK so far)</p> <p>Jonothan – Consultant (**** service)</p> <p>From the 01/02/2017 I have received a drop in speed to sometimes 0.2mb/s, I understand the FUP!!!! But then it should restore to normal after the 1st of every month.</p> <p> </p> <p>So in total can you say that 3 times a week the internet service has been interrupted, I called 19/02/2017 again and was advised that the internet has been off in Gauteng, again today 20/02/2017 service still not restored. We all hope that Neotel will credit the relevant people that has been affected including myself from 01/02/2017. Your voice prompt states we can log requests on the portal but as you know you only get an auto reply and no further feedback regardless what the query is (I believe the staff are overwhelmed with the complaints they just select all and delete it as what do you care). Your management style is up to **** (have stronger words but I believe that the employees family will be ashamed of the email) the managers have no solutions regarding the intermediate service as long as they receive a salary and the kpa’s are above 3 are the senior managers satisfied as long as it is above a 3 buddy.</p> <p> </p> <p>Solution I have is have a project management team critically look into the complaints with more detail and investigate it further. (I take my hat off for staff like Lebogang as you can hear in his voice that he wishes he could do more) but again it is most probably above his paygrade and the person that has the necessary authority comes to work with a don’t care attitude. As long as he is paid does he not care about clients? There are some real concerns that Neotell need to address but it all start with the management team. When you take away certain rights from a user you eliminate what management will see as a risk but he makes it harder for the staff to complete his duties and hence there is a complaint but again he does not care as he does not sit with the complaint. Maybe you should get your management team to call me and I will present them with a piece of my mind.</p> <p>I am unable to confirm the speed test to confirm, but I am unable to connect at all. How do you think the staff will feel if you pay them half their salary, do you really think they are going to perform at their peak, No!!!! The only solution is to make an example of staff that does not want to work you are a private company so company policy applicable not state policy. ********** ********** <p>Spoke to Edward and must I say that even he is unsure of when you guys will be up and running and you know to deal with so many queries on an hourly basis and having to tell a client that we are unable to confirm as we are still awaiting the final feedback is pure lack of communication, operational management should be addressed on an hourly or even twice daily so that they can at least have some form of positive feedback to the client’s.</p> <p> </p> <p>23/02/2017</p> <p> </p> <p>Since yesterday has the internet again been intermit, I am unable to log on the internet at all, this is probably the worst service from an ISP that I have experienced. It is so sad that a privately listed company has issues like this, if Neotel was a new business then one can expect it but you have been in this country for I believe more than 10 yrs?</p> <p> </p> <p>23/02/2017</p> <p> </p> <p>The service again is at its best for Neotel. My query should have been resolved as you have it since 01/02/2017?</p> <p> </p> <p>Your speeds are at best 3.94 download (for maybe 2 hrs) I do not sit and test the speed every hour.</p> <p> </p> <p>Regards,</p> <p> </p>
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)