Active since Mar 2017
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3 reviews10 months ago
Unreliable repair service for Philips Air Fryer under guarantee from Metro Home Centre Menlyn
I bought a Philips HD9270/91 Air Fryer from Metro on 3 July 2024. It carries a 2-year guarantee. On 15 May 2025 I returned it to Metro because it had stopped working. I was told it would take about 2 weeks to repair or to replace if it could not be repaired. Six (6) weeks have now passed and I still don't have an Air fryer, either new or repaired. I get empty promises about the progress but I have now found out that it was only collected 2 weeks ago because the shop assistant had used a wrong email address to the Service Tech service centre. He never told me this before and I was placed under the impression that it was being repaired. I have also not been able to get a ref no for the repair, although Service Tech assures me that Metro must have one. As a result ServiceTech is also unable to assist. I have been given the runaround and false promises by Metro for 6 weeks and there is no progress. They should by now have provided me with a new Air Fryer.
0 replies
18 months ago
First National Bank inaction on refund
A hotel in Cape Town where a stayed, debited my FNB Visa account with a pre-authorised amount of R3000 to cover any incidental expenses. When I checked out on 25 September, they cancelled this pre-authorisation and gave me the credit card slip on which it was indicated that the amount had been cancelled. It is now 2 weeks later and my credit card account has still not been credited by FNB. When I made enquiries at their authorisation department I was told it could take 5 to 10 working days to credit my account. Ten working days have now passed, and FNB is still ********ly holding on to my R3000 with no logical explanation.
53 replies
111 months ago
No spare parts
<p>I made the mistake of thinking that buying a Defy washing machine means spare parts will be readily available but that was a BIG mistake. I have now been waiting for 2 weeks to have my leaking washing machine repaired and returned because some insignifant part to lock the door is not available. Defy has allegedly been promising the repair shop that the part will be available "any day now" but after more than a week that day has not arrived yet. This is definitely the last Defy appliance that I will buy.</p>
0 replies
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