Active since Mar 2017
7
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7 reviews56 months ago
Cell Fibre Billing Issues
How far does a customer have to go to receive feedback on an ongoing issue around Cell C Fibre billing? Your technical support team does not seem qualified to help with any issue and instead open tickets which never get a response. Please advise how I get in touch with some one who actually can assist?
424 replies
88 months ago
Scammers
We placed an order last year for corporate gifts tat amounted to a large sum of money. Needless to say, No delivery has ever taken place and David does not respond to any emails. This company is the biggest scam organisation - PLEASE DO NOT USE THEM!
0 replies
88 months ago
No movie to see but also no refund
Went to watch Aquaman 3D at the Rosebank cinema, we never got to watch he movie as there was a technical error and the staff on duty were literally incapable of finding any kind of solution. Inadequately trained skeleton staff for the late night shift I suppose. Hence we were sent home 10 minutes into the movie. I have been trying since the 30 December 2018 to get my refund, to which I'm consistently told by your social team that it has been released and will take 48 hours. (it's been almost a month so I think it's fair to say it has in fact never been processed.) I would like my refund for this movie - it costs an absolute fortune for 3D movies and I don't see why I should be at a loss because you hire incapable staff. This should be YOUR problem, not MINE. PLEASE CONTACT ME ABOUT GETTING THIS REFUND PROCESSED! It cannot be such a difficult task in this day and age.
105 replies
89 months ago
ZANDO IS PATHETIC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Is it your personal endeavor to aggravate and inconvenience every single customer you have??? Please advise on return ********** 55. My details are on your system, please call me about this asap. I have never experienced such incompetence in a workforce ever in my life.
0 replies
90 months ago
Has Zando just closed down?
Their customer service has been absolutely DISGUSTING over this black Friday period. Their call centre has shut down, their complaints department does not respond to ANY customer emails. There is absolutely no communication whatsoever with useful communication. The only communications a customer gets is their pathetic excuse about Black Friday. What kind of a company operates like this, taking customers money SO close to Christmas, and then not delivering. Their brand promise is a delivery between 3-5 working days, and I personally am now sitting on 7 days with absolutely nothing to show for My money. Do companies actually get away with this poor practice in 2018? Surely systems must be better by now...or have you just not bothered to invest in technology that will actually build your business? Your competitors don't seem to be having these problems FYI. Some kind of response or insight to your order progress would be great.
0 replies
109 months ago
Two handset fee charges for 3 months!!!!!
<p>Since my upgrade I have been charged for both my old handset which is paid off - hence the upgrade - as well as the handset fee for the new phone. After numerous calls to (a super unhelpful) customer service, the problem still has not been resolved. Can someone knowledgable about your system please contact me to resolve this. All I want is for the money to be refunded as Vodacom actually has no right to it. </p>
112 replies
111 months ago
Endless contract problems
<p>I have recently upgraded my phone and simultaneously changed my contract package, due to activate on the 1st of March 2017.</p> <p>I ahve now been notified that my account is in arrears (the money has always been debited straight from my account so HOW is this possible????) and my account has been cancelled as of the 3rd of March 2017. </p> <p> </p> <p>I have tried to speak to many consultants and absolutely no one is even close to being helpful. </p> <p> </p> <p>Please contact me ASAP to sort this out. It is unacceptable and I do not appreciate being accused of owing money without my knowledge when I have been a loyal customer. Absolutely disgusting treatment. </p>
112 replies
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