SM
Sanza M
Active since Mar 2017
3
Reviews
0
Industries
Reviews
3 reviews25 months ago
Continuous Bad Customer Service
Since November of last year (2023), I have been encountering numerous issues regarding invoicing and payment collection, which have caused significant inconvenience and frustration on my part. The problems began when Supersonic abruptly ceased sending me invoices and ceased debiting my account via the agreed-upon debit order method. Despite my repeated inquiries and requests for invoices so that I could make payments for the months of November, December, and January, I received no response from Supersonic. It was only after persistent follow-ups on my end that I was informed I was in arrears, despite my proactive efforts to settle my account. Upon learning of the supposed arrears, I promptly made the necessary payments to rectify the situation. However, in February, I was astonished to discover that Supersonic had debited my account five times for the same amount, claiming it was backdated payments. This was particularly frustrating as I had already brought my account up to date and should not have been subjected to additional charges. Since then, I have been engaged in a protracted battle with Supersonic to refund the excess amounts erroneously deducted from my account. Despite acknowledging that the issue stemmed from a fault in your system migration and confirming that my account is indeed up to date, I have encountered repeated delays and obstacles in obtaining the refund owed to me. Each time I contact their customer service team, I am met with excuses and delays. I have been told that account personnel are on lunch breaks or that approval from a supervisor is required, prolonging the resolution process unnecessarily. It has now been over a month since I began seeking redress for this matter, and I am still no closer to recovering the funds rightfully owed to me. This ongoing ordeal has not only caused financial strain but has also tarnished my perception of Supersonic’s commitment to customer satisfaction. If I could, I would give a half a star for the terrible service I’ve experienced for the past 4 months, I’ve even cancelled my services due to this inconvenience from an ISP
56 replies
97 months ago
Maboneng Fibre keeping us in the dark
4 more days of no internet have passed and Maboneng Fibre can't tell us what the problem is. After countless calls to their support and no explanation, and you hold till the phone cuts you off. I want them to be able to communicate with their customers more effienciently and not keep us in the dark. This is unacceptable.
0 replies
111 months ago
Excellent Service
<p>I was on the vague of changing my car insurance, till Poeletso assisted me.</p> <p> </p> <p>Great service from Miway's senior representative. </p> <p>Thanks for making my day :)</p>
56 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
1 (33.333333333333336%)