Active since Mar 2017
4
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4 reviews29 months ago
Can’t catch a call back from WebAfrica to save my life
For over two weeks I have been left without internet due to a line fault. Now I understand that the provider (Vodacom) is responsible for repairing this, however I cannot speak to Vodacom directly as WebAfrica is my ISP. So for two weeks I followed up every single day, every day without fail. And every day I would get the exact same response “we sincerely apologise, I have escalated the issue, there is nothing more I can do”. Mind you they got their full payment from me this month, enjoying my money lekker while I have to fork out cash daily for data bundles on my mobile, but can’t do anything to help me more than apologise and “escalate “ I provided 3 numbers I could be contacted on, 3- but no calls, no sms, no email, no whatsapp. Nada. Each night I have to chase after them like a desperate ex girlfriend trying to get a call back . They also take sooooo long on live chat to respond, once you’re connected to an agent they take a minimum of 5 minutes to reply to each and every message. Today was my ever end though- Nosipho took 7 minutes without replying then says she is waiting for the fault reference number from her manager (the reference number I sent in my very first message to her) so anyway I keep my cool and forward her the reference number again - she then replies she has connection issues and is transferring me to another agent- this process takes a further 20 minutes. In this time I was able to compare various deals from other ISPs, switched to openserve while im at it cos Vodacom is still to blame as well- chose my package, got a call and finalized my sign up with Axxess, reversed my webafrica payment for this upcoming month, paid axxess and have an email and two smss confirming installation for Tuesday next week. Fingers crossed Axxess knows more about customer service than webafrica- but regardless I wont be spending anymore of my hard earned wages with people who cant be bothered to text me back!
0 replies
39 months ago
Tinder for Aupairs, you will be used and abused as a client
Wow, what a terrible experience. So firstly, after wading through hundreds of applications and narrowing it down to the few who actually seemed of substance, i then had my executive assistant to prescreening telephonic interviews and confirm in person interviews with those who seemed great. 99% of candidates just did not show up for their confirmed interviews and blue ticked me when i messages to find out what happened. Anyway I found one candidate who seemed like she would work out, hired her, she quit after 2 days with no notice and the held my daughter’s care seat ransom saying she wants more money before she will return the car seat and then also threatened to ruin me on social media, like seriously, on top of everything I’m now getting ransom notes for a car seat?! I have emailed the support at AupairSa and have not gotten any response further than an auto-reply stating that they will get back to me.
0 replies
57 months ago
Never get internet from Webafrica
Almost two months after placing the order and SEVERAL support chats later they FINALLY installed my line. Vodacom technician confirmed the line is active from their side- yet I have no internet connection and the webafrica support staff is not willing to check anything, just blames it on the installation technician- without doing any problem solving on their side
0 replies
111 months ago
Worst service ever!
<p>Arrived 90 minutes before my flight, it is now boarding and I am still standing in the check in line.</p> <p> </p> <p>The kiosks dont have a self check in option, andbut the rude lady at the ticket sales counter has the nerve to tell me that how do I expect to move in the line if I leave to ask her questions.</p> <p> </p> <p>Ridiculous! Never fly with these *****s!</p>
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4 (100%)