KL
Katende L
Active since Mar 2017
10
Reviews
0
Industries
Reviews
10 reviews56 months ago
ABSA poor customer service
I recently reached out to the bank to request a closure of my account due to relocation. They told me that the best they could do is only freeze the account indefinitely until I could be there in person and this make absolutely no sense to me. I have been able to wrap up many other accounts with other banks from my home country. I do not want to keep incurring fees needlessly. I believe there should be a work around.
53 replies
68 months ago
Disappointing Service
I have had the absolute worst experience on this medical aid the entire year. Make sure to do your research and explore more options. There are always excuses when it comes to paying out benefits. They cannot even get simple amendments done. The service is not worth the premiums.
212 replies
68 months ago
Greats Food
Amazing and great food. You will get value for your money. Great Korean cuisine
0 replies
69 months ago
Bad service from FedEx
Expected a shipment in early July and to date no communication has been made, almost two months in. Their service centre will keep you on hold for 30mins plus and each time I get through the line drops. This week I was given an update that the clearance was moved from FedEx to another clearing company. How does that even happen?
159 replies
76 months ago
Discovery rejects and won’t pay my claims
Last year October 2010, I went to visit a network doctor on my Essential Smart plan. The GP requested a number of tests to be run but Discovery Health has refused to pay the pathology tests stating this is clearly not covered in my current plan. A well meaning agent gave me call to explain that unfortunately the establishment cannot pay the expense but recommended that as a “future” recommendation to always call before hand to confirm if whatever test or consultation I intend on having is covered. (this is also problematic as there are all these nuances that they suddenly have as justifications when cases arise but are not necessarily shared or communicated before hand). However I did the following; - Made myself familiar with the limitations of the plan as far as I could (website and print material from Discovery) - Went to a recommended Discovery network GP (who should have known as well what limitations to apply for my plans and what tests not to recommend) - I explicitly inquired with the Network GP and pathologist on whether the tests would be covered. The expense in question will be less than 10% of the amount I pay yearly to discovery on this plan and yet I am still being held liable for something that is a concerning loophole with the very network doctor that Discovery recommends. Picking up the phone each time the doctor gives me instructions regarding a condition is really laughable. As a network doctor they should be held accountable to also learn the limitations of the medical aid plans (other medical aid plans have this in place so why can’t you) and not plunge consumers into debt without our consent. Now I have to cough up double the money I already spend on my plan each month. I would cancel my plan with discovery but it’s forced down our throats by corporate establishments. Little wonder why when they are just out to scam and plunder!
236 replies
81 months ago
Good service at Doppio Zero chains
The Doppio Zero chain never gets enough credit. Even though not all are the same standard they generally treat customers very well. The particular franchise I would like to praise is the Bluehills, Midrand branch. It was at its peak until a few months ago when the manager was changed but all in all still has stellar service. A must visit
105 replies
81 months ago
Poor customer service
Ordered a chicken triple decker pizza on the 15 June 2019 from the Vorna Valley - Midway Mews branch in Midrand. The pizza was dry and crusty with no topping. I logged a complaint on twitter to which i received a case number. To date, no one in the team has contacted me as per the communication I received. This is about 2 months later. This is very poor customer service and lack of respect for money people spend at your establishment. May my refund please be processed urgently.
271 replies
89 months ago
No positive response to query for over 2 years
To whom it may concern, Please note that I have a query that is still on-going and has not been resolved. Communication is still long threads of emails and things that will happen but no definite action! Kindly find a final solution to be to the benefit of both parties. This issue is related to two other queries I have submitted since 2016. If this issue can be pending for almost two years, this is an indication of serious issues in administration or a sheer disregard for your students and potential students. Regards
105 replies
105 months ago
Delayed feedback
I posted in March about a scholarship I received when I completed a degree program with Milpark. The only reason I was assisted was because I posted a complaint here on hellopeter which seems to be the ONLY way to get attention of the relevant people at Milpark. Fast forward to September, the student advisor assigned to my case has not responded to my email for 2months now. Two months!!! If the issue is that you would rather make a mockery of people and give them a run around because its scholarship funds then don't give it out. Besides how can we even expect decent service with our own money. Sad to note that whilst the management of the institution responded to the previous query I am back to square one. But no surprise there. I have been registering for courses and am always told they are not available. In a few months I would have been at this back and forth communication for over a year. Unacceptable by any standard!
166 replies
110 months ago
Registration Nightmare
<p>I pursued my undergraduate degree with this institution and I thought 4 years later service would have improved.</p> <p>I received a scholarship from the institution to pursue studies with them, a gesture I appreciated deeply, until I realized that I would be given the run around until it became null and void. I have repeatedly registered for courses I would like to pursue and all I hear is that there are not enough people or the course is no longer available when clearly it is listed on their site.</p> <p> </p> <p>On the recommendation of several student advisors I have changed my choices to those are are available and still there is always some excuse. I highly doubt if fee paying prospective students would be subject to such unacceptable behaviour. </p> <p> </p> <p>That the state of affairs at this institution, with regards to customer service, registration and like, is deplorable is but an understatement. I'd rather pay for my programs than be subjected to such mediocre service. It baffles me why they don't clean up and recruit more competent staff. Your business will run into the ground!</p>
56 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)