CS
Charles S
Active since Mar 2017
4
Reviews
0
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Reviews
4 reviews17 months ago
I was initially having a lot of trouble with Affinity Health, but it seems as if they have cleaned things up nicely
I was initially having a lot of trouble with Affinity Health, but it seems as if they have cleaned things up nicely. If all that was promised comes through, then this is definitely a no joke 4 star minimum review. Thank you again Ntokozo and Eureka.
56 replies
28 months ago
Lies, Promises and Incompetence
This review pertains to a long period of failed contract upgrades/cancellation, promised contract and cellular device order that was on 4 December 2023 found to be unprocessed or a lie. The straw that broke the camels back. Originally calling in on 29'th November 2023 to cancel my contract, due to numerous failed upgrades and additional unwarranted charges, I was promised a all to good deal of R199/month for 24 months, a credit of R140 for the overcharge and a new device to be delivered on Monday the 4'th of December 2023. Calling in on the 4'th of December 2023 to verify the delivery time, none of the promises were processed, even though around 95 minutes was spent on the 29'th November 2023 alone. I made a request on the 4'th of December 2023 for the call recording and cancellation. I have been fighting since, being sent pillar to post with misinformation or incompetence at every turn. Be it email, in store visits and telephone calls, I have done them all and still have not been properly assisted. I have not been given what was promised and to put further insult to injury, I am told that I will be overcharged for January as well, due to my cancellation being processed on the 4'th of December 2023 and even though the contract has expired, it requires 30 days for a cancellation.
890 replies
30 months ago
"The prostate is a part of the male reproductive system and is not covered by Affinity Health"
I have been with Affinity Health for several years and rarely make use of the services. Only ever going in when the pain becomes unbearable or an annual checkup. Requesting their formulary to see what is covered, is not possible and they have stated that it is provided to the Doctor, that the Doctor will know what is covered and advise me accordingly. This seems contradictory, as I was told by the Doctor that it is "definitely covered" as a basic annual checkup. Further checks and queries at Hamadi Pathologists also confirmed the tests as fully covered. They even called their representative to confirm cover. In trying to obtain authorisation from Affinity Health, one of the tests ( a PSA ) did not have a code and the Affinity Health agent was unable to provide assistance as to what a PSA code would be and if it would be covered. I am not in the habit of performing tests that are not covered due to my financial situation, I chose to believe the Doctor and Hamadi Pathologists ( the only ones able to access the formulary ) confirming the test as covered by Affinity Health. A month later a remittance ( with incorrect amounts and cover ) was provided stating that I owe a considerable amount. I queried it according to what the Affinity Health Agent on Whatsapp stated I was covered for and was told that the remittance is correct. Upon a second review, screen shots of the remittance and the Whatsapps noting the stated covered amounts, it was corrected and I was told that I owe the provider nothing. Upon asking for proof thereof I was then told that the PSA is not covered. This leads me to believe that they are not treating customers fairly. The lack of access to the formulary, does not allow one to establish the costs involved and whether or not it is affordable. Requests for the code and amounts covered have been unreliable. This series of events has caused me to question my sanity and whether or not to cancel my subscription. My back and forth with Affinity Health regarding incorrect billing ( on remittance ) failure to provide codes ( which the Doctor and Hamadi state are fully covered by Affinity Health ) and to add ************** based on the fact that I am a biological male. Although it is somewhat embarrassing. To quote the agent ( that didn't provide a name ): "The prostate is a part of the male reproductive system and is not covered by Affinity Health". Followed by: "Kindly note that we understand your frustration , however the claim will not be paid. The member will be liable for the account. Prostate examinations are not covered on our plans. Any treatment regarding the reproductive system is not covered". Strange how the doctor that has the formulary had a different opinion. I am dumbfounded. Between the corrections that I had to point out, the endless frustrations endured, the quoted sentence was the fire that lit the fuse. I am leaving this here whilst I attend to my duties and attempt to cool off. Hopefully other biological men see this and consider the implications.
204 replies
33 months ago
Zero Consideration for Loyal Customers
Unfortunately, I have to be reviewing my 5 bumpy years of service with Web Squad and searching for a new FTTH ISP. Due to a recent increase in monthly costs, that I did not receive a email for, I am stuck being both unemployed and out of budget. Checking the price of the line via Vumatel on the 1st and 2nd of August revealed no increase, only after I informed Carl Fayolle, was the pricing "updated accordingly". I had budgeted for WebSquad's R929 per a month until the year 2024. Although the current pricing is anything from R250 more than the competition, I was happy with the overall line and convenience provided. Even though I had to pay the installation fee out of pocket due to a miscommunication, the installation resulted in wall damages and the initial fibre box being buried ( to this day ) in an unknown spot. I made contact via email and spoke to Carl Fayolle regarding assistance and/or a way to maintain the current cost for 5 months longer. Unfortunately he suggested a downgrade to half the speed at R180 less, which does not help or justify staying with Web Squad, especially with competition offering the same for less and often with free VOIP services. Web Squad 50mb Up/Down for R789, when other ISP offer 50mb Up/Down at an average of R649. Doing a little Googling also reveals a November 2022 Black Friday offer for almost half the price ( R699 for 100mb up/down ),3 months free and "month to month valid for life". Absolutely no empathy or alternative solution has been offered. A free for 6 months VOIP solution was offered ( which is R59/month, R19 more than the increase ), but only over and above the R969 /month now required. This I cannot understand, as my request to maintain the price saves them R19 per month. It has even reached the point where they provide no communication and my connection that states "Active" on the portal is offline in reality. I have received no response and requested a call to finalize this matter and make payment. Carl Fayolle even referred to my statement of finalizing the matter before making payment as a "threat". For someone that has not missed a payment or withheld a payment for the last 5 years, even with line speed changes and billing mistakes, such a comment/joke is in bad taste. If I receive a phone call and restoration of my connectivity, I WILL IMMEDIATELY MAKE PAYMENT and CHANGE MY RATING. Until then, let this review serve as an example and warning for anyone else considering WebSquad.
644 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)