SR
Shereen R
Active since Mar 2017
31
Reviews
0
Industries
Reviews
31 reviews1 month ago
Bad Customer Service
So...... trying to get an issue sorted and the consultant ends the call........ ***. So clearly u guys aren't all that concerned about getting ur money
0 replies
6 months ago
How does Suoersonic only have 2 Supervisors
How is it possible that such a major company only has 2 supervisors and neither are available to help with a query, even worse the call centre agent couldn't even pick up that I have 2 services on my profile which I find so damn strange. I now need to wait till 11am for a supervisor. such ****ty service.
0 replies
13 months ago
BAD SERVICE
2 Weeks later and still waiting for a manager/team leader to call me, how do you guys work? What shabby service and yet we trying to settle an account.
53 replies
15 months ago
The consultant knew what was expected of him
The consultant knew what was expected of him. He was very helpful and friendly. Explained everything in detail which we needed to know as well. Excellent service. What we called for was discussed and actioned.
56 replies
23 months ago
Praying for Help/Assistance in an Environment where there is NONE
I dunno what to do anymore. And it's so sad that CUSTOMER SERVICE AINT BIG WITH YOU GUYS. Back and forth for going on 4 months now and every month a different Call Centre agent is telling me something different. When I call there's never an accounts person or supervisor on hand to deal with my query. Can someone tell me what to do, where to go or how to sort out my issue from January.
0 replies
24 months ago
Putrid Customer Service
Do you guys get points or something that us customers are not aware of for Bad Customer Service?????? I have never in all my life received such bad customer service from 1 Company, it's like ur call centre agents strive for Bad Service. It's been almost 5 months that I have been going back and forth with the same query and it's DISGUSTING really it is.
0 replies
25 months ago
Let's hope they go from Bad to Good to Better
They are in-between hey, customer service is really bad, queries can take months..... but there connectivity IS SUPER AWESOME. I hardly have intermittent or connection issues. So as bad as customer service is I would recommend them any day as there are minimal interruptions in service. I have been with them for over 8/9 years and they service my parents as well.
106 replies
25 months ago
This is past Bad Customer Service
You guys are *****ing me from behind and I'm not sure what the hell the problem is............ Going on the 4th month and nobody still knows what the F@#$%^& is going on.
218 replies
26 months ago
Very Very Bad Customer Service.
This is now the 3rd month now, and the same issue still persists. Like where to from here?????? Cause now I'm tired of calling/asking.
56 replies
27 months ago
Bad Customer Service
I have been going back and forth since January with an account/billing query. Nobody bothers to get back to me, I need to call in all the time and each I call the query is sitting with a supervisor of some sort but still nothing has materialized. So where to from here??????????? Cause if my line gets suspended then it's an even bigger story.
116 replies
Review Distribution
5 Star
1 (3.225806451612903%)
4 Star
0 (0%)
3 Star
1 (3.225806451612903%)
2 Star
1 (3.225806451612903%)
1 Star
28 (90.3225806451613%)