Active since Mar 2017
4
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Reviews
4 reviews67 months ago
Connection speeds are a joke
I'm on Rain 5g, when I got it it worked fine for about 3 weeks thereafter speeds have been very slow, I can't even stream without it buffering multiple times per show... for the past 5 days the highest speed I've got on the Rain speed test is 5mbps. This is ridiculous, I'm not getting what I'm paying for! And please don't tell me to move the router around because clearly that's not the issue. Rain needs to sort out their network capacity asap, I'm switching to fibre next month if this doesn't get resolved. By the way I'm typing this complaint using my cellphone's service provider data plan because the Rain WiFi Internet connecton is so pathetic even Hellopeter.com was taking forever to load!
53 replies
68 months ago
Scammers, no communication and no goods.
This looks like scam, I placed an order online over a week ago, they state 2-4day delivery on their site. They dont pick up calls or respond to emails and messages. I will file a complaint with the NCC and open a fraud case now since they just took my money and have delivered nothing.
0 replies
68 months ago
Scam
This is a scam, paid for an item and they are unreachable... stay away!
0 replies
110 months ago
VLive Subscription
<p>Since mid February 2017 I've noticed that my airtime was being used up by somthing (I dont know how long this has been going on but this when I 1st noticed). I call Vodacom customer care and they told me I was subscribed to VLive. They told me I should cancel the subcribtion by dialling *111# and selecting the "unsubscribe" option under "just for fun". I did this, and got an SMS response stating I was not subcribed to anything. Customer care also told me I can also unsubscribe to other things by SMSing "stop all" to 30333, I did this as well and got an SMS saying I'm not subscribed to anything too. I called them back and asked them to cancel on their side and got and SMS saying that the VLive subscribtion had been cancelled. I thought the problem was resolved. A week later I noticed that my airtime was still disappearing so I called again and went through the exact procedure that of unsubscibing as decribed above. Since then I've called Vodacom atleast 8 times and keep being told the same thing and that the problem is resolved but my airtime keeps disappearing. I've had this number for over 15years and Ive never had this problem, I dont surf the net wrecklessly and no how to avoid unwanted subscribtions I'm sure I did not sign up for this. I'm now tired off calling over and over and getting not results. I have to use and alternative phone to make calls because buying airtime is a waste. Vodacom needs to stop ripping me off, I know its not the call center agents fault because they do exactly what they have been trained to do. This need to be escalated to someone who can sovle this problem. If no one can help me at Vodacom please let me know so I can move my number to another network because this is ridiculous, and I'm sure Vodacom will not be willing to give back all the money that Ive lost.</p> <p> </p> <p>L. Masondo</p>
112 replies
Review Distribution
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2 Star
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1 Star
4 (100%)